Bewertung
1,5
Mangelhaft · von 5 Sternen
Softwareunternehmenads.microsoft.com
Microsoft Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
44
18 in den letzten 12 Monaten
Softwareunternehmen
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (44)
18 in 12 MonatenIhre Stimme
Erfahrung zu Microsoft schreiben
rameez aslam
Verifizierte Bewertung
Using Microsoft Ads has been an extremely frustrating experience.
If you run into a problem and contact customer support through live chat, in my experience there is a very high chance they will not be able to resolve it because the agents simply do not have access to the tools or departments required to fix many account-related issues. I had a problem with my product feed and spent around three months repeatedly contacting Microsoft Ads support. Each time, the customer service agent would create a new case and tell me that the relevant team would contact me by email. Unfortunately, I either received no meaningful response or the issue remained unresolved. I also had a promotional offer where I had to spend £750 to receive £1,500 in advertising credit. I completed the required £750 spend, but Microsoft only applied the promotional credit to my account one day before it was due to expire. At that point, the promotion was practically useless to me. The main reason it took me longer to complete the required spending in the first place was because Microsoft had still not resolved my product feed issue. If my products were not properly available through the feed, where was I supposed to spend the advertising budget effectively? Based on my experience, I would not recommend wasting your time with Microsoft Ads unless their support and account issue resolution improves significantly. For most businesses, I believe the time and money would be better spent optimising Google Ads, where the platform, support resources, and overall advertising ecosystem are much more developed. Microsoft Ads may look attractive because of promotional credits, but those promotions have very little value if technical issues prevent you from using the platform properly.
0
Richard V
Verifizierte Bewertung
Microsoft Ads Most Frustrating of All Platforms
I have tried advertising 5 times in 5 years and keep getting suspended within hours after getting approved. I do not have this problem with any other platform. Today, I uploaded corporate docs and domain docs. I received an approval, created ads, and added a credit card. I literally spent 2 hours to get this done, again. Less than 6 hours later, another suspension notice. I give up.
0
Rune Kenneth Meisingset
Verifizierte Bewertung
We have permanently ceased all advertising with Microsoft Advertising
We have permanently ceased all advertising with Microsoft Advertising due to an extreme spending anomaly and a complete lack of accountability from their support team. Over a 10-day period in March, our advertising spend suddenly skyrocketed to exceed our entire budget for the previous 12 months combined. This happened without any changes being made to our account setup, campaigns, or bidding strategies. Despite this massive increase in costs, our web shop received absolutely zero conversions from the traffic spike. We tried to investigate this by manually comparing our web server logs to the hourly reports provided by Microsoft. Because our baseline cost for a typical 10-day period is normally close to nothing, we have every reason to suspect malicious bot activity or deliberate click inflation by a competitor. However, it is impossible for us to know the true cause for sure because Microsoft refuses to provide detailed, itemized reports showing exactly which Click IDs (msclkids) they actually billed us for. Even though we were completely transparent and sent Microsoft our server data to help resolve the issue, their support stonewalled us. They simply insisted that their backend systems automatically filter out invalid traffic before billing occurs—a claim that is mathematically impossible to verify when they simultaneously refuse to provide the detailed click data necessary to audit our invoice. If you are a business owner, be aware that Microsoft Advertising lacks basic billing transparency. If your account experiences an unexplained cost spike, they will expect you to pay for it without giving you the proper data to verify what you are actually being charged for. We will be moving our entire budget back to Google Ads.
0
Dani
Verifizierte Bewertung
Nightmare to redeem promotion
I signed up for Microsoft Advertising through a valid promotional link offering $500 in credit. Their support agent told me to wait 5-7 days and run ads while waiting for the credit to apply automatically. I followed their instructions and ran ads. The credit never came. When I escalated to a supervisor named Angel, I got: · First excuse: "You didn't use the link" (false — I did) · Second excuse: "No payment method at signup" (false — I successfully ran ads) · Third excuse: "You're not eligible" · Final answer: "Spend $250 more and we'll manually add it" After days of fighting, I told them I was about to expand my business and become a long-term customer. They responded: "We respect your decision." They lost a growing advertiser over a $112 promo credit they refused to manually apply. Angel could have fixed this in 30 seconds but chose to gaslight me for days instead. Microsoft's support system is broken. Their supervisors hide behind policy instead of solving problems. Take your ad budget to Google, they actually want your business.
0
DAVID BYRNE
Verifizierte Bewertung
I used a "store" advertised on Microsoft games …
I used a "store" advertised on Microsoft. Was sent a cheap toy nothing like what was advertised. No redress. Wrote to Microsoft as I found many instances of people being ripped off by advertiser's on Microsoft. Never got a reply. Clicked on an ad just few minutes ago but Norton blocked it as a "fake store". My advice to advertisers don't use Microsoft if unless you are prepared to be considered dodgy. My advice to consumers is if you play Microsoft games do not use any of the advertisers as they are mostly scammers
0
Die Akte
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Ist Microsoft seriös?
Microsoft erreicht aktuell 1,5 von 5 Sternen aus 44 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Microsoft?
Kundinnen und Kunden bewerten Microsoft im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 44 Bewertungen. 18 davon stammen aus den letzten 12 Monaten.
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