Bewertung
1,4
Schlecht · von 5 Sternen
Volkswagen Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Autohändler
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Volkswagen schreiben
Oliver Steinhagen
Verifizierte Bewertung
1.Baut keine Fordmotoren
1.Baut keine Fordmotoren, die einem um die Ohren fliegen in die Karren! 2.Die App Connect Nummer für 280€ könnt ihr euch in die Haare schmieren! Was für eine Politik ist das denn?? Schlimmer als Apple?
0
Ceo Achraf
Verifizierte Bewertung
After-sales service unworthy of Volkswagen
I had an extremely disappointing experience with Volkswagen / SCAC Aït Melloul. After an accident, my vehicle was taken in for major repairs. Despite several repair documents and an additional quotation, the work is still not fully completed. I experienced numerous problems: very long delays for certain parts, no clear delivery dates, repeated answers such as “wait until we call you,” contradictory information, commitments that were not respected, and responsibility constantly being passed from one person to another. More seriously, after work was carried out on the wheels and front running gear, my vehicle was returned to me with the steering wheel incorrectly aligned. I had to return and complain again before the issue was corrected. In my opinion, this raises a serious concern about the quality and safety checks performed before a vehicle is handed back to the customer. I had also asked for several scratches to be properly repaired. I was assured that this would be done, but I later found that black paint had simply been applied over some of the scratched areas. During another unexpected visit to the workshop, I even found an employee sleeping inside my vehicle. On top of this, I experienced poor follow-up, communication that I found unprofessional, and interactions that were sometimes disrespectful. I have documents, messages, photos and other evidence supporting several of the facts mentioned in this review. I genuinely did not expect this level of service from a brand like Volkswagen. After being patient for so long, I am no longer looking for promises. I am waiting for a serious, complete and final solution.
0
Feuer Frei
Verifizierte Bewertung
If you think VW is bad you should spend…
If you think VW is bad you should spend a month or two in a Honda. At least VW engines are strong and satisfying and the air conditioning is nice and cold. The worst day in a Vee Dub is better than the best day in a Honda
0
Carsten Hedemann
Verifizierte Bewertung
Katastrophal
Katastrophal! Wir haben ein allseits bekanntes Problem mit einem VW UP BlueMotion Bj. 10/2015, der von uns über einen VW-Vertragshändler in 26553 Dornum in 2018 gekauft wurde. Jetzt rostet (!) der Tankstutzen massiv aber weder VW in WOB, noch der Vertragshändler wollen helfen, das Problem zu beseitigen! Die schriftlichen Begründungen seitens VW lesen sich geradezu aberwitzig & abenteuerlich (alles dokumentiert!). Fazit; NIE WIEDER VW!!!!!
0
Y.K.
Verifizierte Bewertung
Better buy a Toyota
My experience with Volkswagen as a whole has unfortunately been extremely disappointing. Based on what I have experienced so far, I would currently think twice before buying another VW that relies heavily on digital services and software. I recently purchased a used VW California T6.1. Since taking ownership, I have been unable to register myself as the primary user and can only use the vehicle as a guest. The primary-user registration simply gets stuck on “Loading…”. At the same time, the installed software is outdated, the “Update software” function does not work, and the significantly outdated navigation maps cannot be updated either. I have tried everything reasonably possible on my end: restarting the system, signing in again, performing a factory reset and setting everything up from scratch. Nothing has solved the problem. I then contacted Volkswagen directly. Instead of providing a solution, I was referred to a Volkswagen dealership/workshop, with potential costs of up to approximately €300 for diagnostics and/or a software update. What makes this particularly frustrating is that a Volkswagen dealership checked the vehicle identification number and confirmed that there is actually an outstanding OTA update for the vehicle, which is supposed to be installed by the customer through the infotainment system. However, this is precisely what does not work in my vehicle. This creates an absurd situation: Volkswagen has an outstanding update for the vehicle that the customer is expected to install themselves. The vehicle will not install it, yet the customer may then be expected to pay a workshop to resolve the problem. For a vehicle in this price range and from a manufacturer such as Volkswagen, I expected considerably better support. This is not about an optional extra that I would like to add after purchasing the vehicle. These are basic functions of the factory-installed system: primary-user registration, online services, software updates and navigation map updates. What I find particularly disappointing is being passed back and forth between Volkswagen Customer Service and Volkswagen dealerships, without anyone appearing to take responsibility for actually resolving the issue. Of course, a used vehicle can develop technical problems. However, when essential digital functions do not work because of outdated software that cannot even be updated as intended, and the customer may then be expected to pay additional money simply to make those functions work, I consider that extremely poor customer service. My conclusion from this experience: Anyone considering buying a used Volkswagen with We Connect/VW Connect or MIB3 should, before purchasing, specifically check whether primary-user registration works, whether the latest software is installed, and whether OTA and navigation map updates can actually be performed. Based on my experience so far, I would not buy a comparable Volkswagen again and would advise prospective buyers to check these issues very carefully before purchasing.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Volkswagen, Ostfildern
Alternativen zu Volkswagen
Autohändler-Ranking →Häufige Fragen zu Volkswagen
Ist Volkswagen seriös?
Volkswagen erreicht aktuell 1,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Volkswagen?
Kundinnen und Kunden bewerten Volkswagen im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Volkswagen seinen Sitz?
Volkswagen hat seinen Sitz in Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Volkswagen gibt es?
Die bestbewerteten Anbieter in der Branche Autohändler sind webuyanycar (4,5 von 5), Peddle (4,2 von 5), Arnold Clark (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Volkswagen beansprucht?
Nein. Das Profil von Volkswagen ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Volkswagen hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Volkswagen auf Bewertungen?
Volkswagen: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Volkswagen negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Volkswagen im Handelsregister eingetragen?
Öffentliche Registerdaten zu Volkswagen (Ostfildern) liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.