Bewertung
2,4
Mangelhaft · von 5 Sternen
Industrieanlagenanbieteruk.trotec.com
UK Trotec Erfahrungen
2,4von 5 · Mangelhaft
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2
2 in den letzten 12 Monaten
Industrieanlagenanbieter
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Bewertungen (2)
2 in 12 MonatenIhre Stimme
Erfahrung zu UK Trotec schreiben
abc cbc
Verifizierte Bewertung
100% Scam
100% Scam DON'T buy from them I never receive my air con and got a email asked me to pay 250 otherwise they won't deliver to us!
0
Ryan
Verifizierte Bewertung
Zero Communication and Unbelievably Dismissive Customer Care
There are customer service stories that frustrate you, and then there are those that linger — the kind that feel less like an inconvenience and more like a slow, creeping tragedy. My experience with TROTEC belongs to the latter. It began with a parcel returned to sender without explanation. A simple mistake, perhaps. But what followed was a silence so complete, so absolute, it felt almost deliberate. Days passed. Then weeks. My support tickets remained unanswered. My emails vanished into the void. No update. No acknowledgement. Nothing. It was as if TROTEC had closed its doors to the world and left me standing outside. I reached for the UK freephone number, hoping for a voice, a sign, anything. Instead, I was met with the same cold refrain: “All agents are busy.” No queue. No hope. Just a line that disconnected as if rejecting the very idea of communication. So I turned to the German number — a number I had to pay to call — and found myself placed into a queue that never moved. A queue frozen in time. A queue without end. The silence grew heavier. Their UK website offered no warning, no explanation, no hint that their communication channels had collapsed. I began to wonder if I had imagined the company entirely. Only after escalating the matter to senior management at TROTEC’s parent company did a response finally arrive. And when it did, it carried a sting. I was told that contacting customer service was “ultimately your own decision,” and that TROTEC “cannot accept responsibility for the telephone costs you voluntarily incurred.” I was informed that their inability to answer calls and their multi‑week silence were “known internally,” a phrase that landed with the weight of resignation — as if the failure was simply part of the landscape. The £20 reimbursement for the phone credit required another escalation to senior management. And even then, it arrived as a “one‑time goodwill exception” and “without any admission of legal liability.” A gesture so reluctant it felt like an apology whispered behind a closed door. The replacement unit eventually arrived. Need to leave it upright for minimum 12 hours prior to trying it. But the journey to reach this point — the silence, the unreachable lines, the dismissive responses — felt less like customer service and more like a slow descent into absurdity. If you value communication, clarity, or even the faint hope of reaching a human being, be prepared: TROTEC may test you in ways you never expected. Would I buy from TROTEC again? Only if every other retailer on Earth ceased to exist. In all honesty, one of the worst buying experiences of my life. That is my final summary.
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Die Akte
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Typische Antwortzeit unter 24 Stunden.
UK Trotec Deutschland
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Ist UK Trotec seriös?
Für UK Trotec liegen bisher 2 öffentliche Bewertungen vor (2,4 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: Deutschland. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu UK Trotec gibt es?
Die bestbewerteten Anbieter in der Branche Industrieanlagenanbieter sind FERRAMENTA CAROZZI (4,9 von 5), 123kugellager (4,2 von 5), Craigmore UK (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von UK Trotec beansprucht?
Nein. Das Profil von UK Trotec ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann UK Trotec hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
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Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.