Bewertung
1,7
Mangelhaft · von 5 Sternen
Tailwindpets Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
49 in den letzten 12 Monaten
Hundetrainer
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
49 in 12 MonatenIhre Stimme
Erfahrung zu Tailwindpets schreiben
Rebecca Van Damm
Verifizierte Bewertung
Really terrible customer service
The knee brace was fine, but it just didn't work for my dog. So I needed to return it. The thing that sucks about this company is the customer service and the return process. They make you fill out a google form and send pictures of the item before they'll consider letting you return it. Then if they say you can, you have to pay for the shipping of the return, send them a photo of the tracking number, and then they will still take out a 5% restocking fee. At some point after my item had arrived back at their facility I asked them when I could expect the refund and they just sent me a screenshot of their previous email instead of actually responding like a human. It's a true pain for something that's kind of a crapshoot as to whether it will fit the dog correctly. I don't think it's worth the money or trouble.
0
Lisa
Verifizierte Bewertung
Absolutely awful
Absolutely awful, don’t do it. My “custom” knee brace came nowhere near fitting my dog. I’m $250 in and they won’t replace, return, fix anything. Rude and not helpful.
0
Karin Artinian
Verifizierte Bewertung
Disappointed
It is an expensive product and can be effective but has a shortcoming in that the brace slides off from the dogs rear.
0
Marion Braaksma
Verifizierte Bewertung
Read The BBB and Third Party Facebook Reviews Before Buying
We purchased a hinged dog CCL brace from Tailwind Pets after our dog tore his CCL and needed surgery. The company advertised the brace as providing CCL support and offering a 30-day free return policy. Within 10 minutes of trying it on our dog, it was clear the brace did not provide the advertised support because it did not cover the area requiring CCL stabilization. I immediately requested a return and here is where the games started. The company then disclosed a 5% restocking fee that was never advertised and stated that hinged braces are not eligible for refunds—even though the product they advertise and sold us is specifically a hinged CCL brace showing free 30 day returns and risk free. When I asked whether I would receive a full refund before returning it, they repeatedly refused to confirm, saying only they would "determine a resolution" after receiving the brace. They also try to make you pay to return the product that has a 30 day FREE return policy. Every email from them contradicts the one before. Their ads are false and misleading. Only reviews they allow are positive reviews. So search their name- they have two facebook groups with complaints like mine as well as a F rating with the BBB. I did not know this until I became another of their casualities when all I was trying to do was help my furbaby. The product was materially misrepresented, and the seller has failed to honor its advertised 30-day free return policy. I am currently disputing this charge with credit card company because the item was not as advertised and the merchant refuses to honor the terms under which it was sold. Once filing the dispute they did what they could to get me to cancel the dispute- everything but honor their FREE 30 day return policy.
0
Melissa Brown
Verifizierte Bewertung
They are a complete scam
They are a complete scam. Better make sure you KNOW what size your dog needs because they will not respond to anything as far as returns or replacements. Our dog was measured correctly and the braces fit, however the harness they sent is WAY too big and they are refusing to even respond. They are only helpful during the initial order process. Once you receive the product you're on your own. $275 wasted.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 3 % der negativen Bewertungen.
Österreich
Alternativen zu Tailwindpets
Hundetrainer-Ranking →Häufige Fragen zu Tailwindpets
Ist Tailwindpets seriös?
Tailwindpets erreicht aktuell 1,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: Österreich. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Tailwindpets?
Kundinnen und Kunden bewerten Tailwindpets im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 49 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Tailwindpets gibt es?
Die bestbewerteten Anbieter in der Branche Hundetrainer sind PawChamp (4,6 von 5), DogSuppy (4,2 von 5), Just Russel (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Tailwindpets beansprucht?
Nein. Das Profil von Tailwindpets ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Tailwindpets hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Tailwindpets auf Bewertungen?
Tailwindpets: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Tailwindpets negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Tailwindpets im Handelsregister eingetragen?
Öffentliche Registerdaten zu Tailwindpets sind über das Firmenbuch einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.