Bewertung
2,2
Mangelhaft · von 5 Sternen
Sonesta Erfahrungen
2,2von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
13
13 in den letzten 12 Monaten
Reisebüro
15%
Anteil 5-Sterne-Bewertungen
Bewertungen (13)
13 in 12 MonatenIhre Stimme
Erfahrung zu Sonesta schreiben
Tupac Shakitty
Verifizierte Bewertung
My child and I arrived at the hotel and…
My child and I arrived at the hotel and given a key to a room that was already occupied. We were startled, confused and worried. We went back to the desk. Victoria and Calvin(Manager) apologized. The associate gave us the room next door. There was no refrigerator, remote control, or hot water. Additionally, the bedding was stained. I called downstairs about the refrigerator and remote. Calvin said maintenance would bring them up. Maintenance brought just the remote, and was rude when he did. He pounded on our door and said nothing, just handed the remote. I called back and was told Calvin had left. The associate said she would move us again. She also said she’d check the room. We came to the desk, got the key. When we opened the door the room wreaked of a smelly dog. It was absolutely awful. We went straight back to the desk. She asked us to take a seat in the lobby. Now she is no longer being nice or polite. She’s rolling her eyes, being short and not extending eye contact. She hands me the phone, and doesn’t really say much. Calvin is on the line. I explain what happened and mention again we’ve been traveling for 13 hours, it’s late and we’re tired. He responds by saying he’s been working 16 hours. At that point, I’m so put off and feel very disrespected and invalidated. I respond by saying I’ve paid for a service and amenities I am not getting, which is most certainly not the same. When I questioned the lack of customer service he says he is solution focused. However, he left the property without solving the problem and we were paying customers who were forced to wait in the lobby at 11pm because the property was not well maintained. Additionally, you can be solution oriented and still extend customer service. We couldn’t even change hotels because everything was sold out. Currently, the refrigerator doesn’t work, we can’t sleep under the covers because of the bedding, there is no hot water and no one has followed up with us. This stay has been a nightmare. I was informed the manager from William Tell Sonesta would be taking care of this issue. Also was told via email that Sonesta was investigating and would follow up. It’s been several days since I submitted a complaint and no one has followed up from Sonesta.
0
Bruno Nosiglia
Verifizierte Bewertung
Mice in $800 a night Sonesta hotel room
After settling in for the night at the Sonesta Gardens on East 64th, I was startled by my wife screaming at the site of mice running around in our hotel suite. Instead of jumping into action and immediately carrying our bags to another room, a man was dispatched to try and kill the mice while we sat and waited with our feet up. For an $800 suite in an establishment that advertises itself as a "boutique hotel on the Upper East Side" offering "ideal services and amenities to make sure your experience in NYC is just right" and "crafted with our hotel guests in mind", mice must be part of the "charm", one might even expect the GM would have taken time to meet us upon check out. They didn't. Just a thank you and our bill. Some flags understand the meaning of hospitality, Sonesta does not seem to be one of them.
0
Anonym
Verifizierte Bewertung
**⭐☆☆☆☆ (0/5 Stars if I could)**
**⭐☆☆☆☆ (0/5 Stars if I could)** I wish I could give this hotel **0 stars**. My family and I have been staying at **Sonesta Simply Suites, 41 World's Fair Drive, Somerset, NJ** since **June 26, 2026**, and this has been one of the worst hotel experiences I've ever had. We specifically booked this location because it advertised itself as an **extended-stay hotel**, as we needed housing for more than three months. After paying through Booking.com, we arrived only to be told there was an additional **$200 security deposit** and that we could only stay for about 25–28 days before having to check out for **72 hours** and then return. That completely defeats the purpose of an extended-stay hotel and was never made clear when we booked. During our stay, we've dealt with running toilets, bugs, flying roaches, unpleasant odors, and what appear to be bug bites. Every day I have to ask for basic necessities like clean towels, and I'm often made to feel like I'm inconveniencing the staff simply by requesting items that should be expected when staying at a hotel. To make matters worse, I personally witnessed what appeared to be people using drugs on the back patio area. As someone traveling with my family and a young child, this made me feel extremely uncomfortable and unsafe. The customer service has been just as disappointing. General Assistant Manager **Mihir** gave me a phone number to call for assistance. When I called, I repeatedly reached the same customer service representative, who kept telling me to hang up, call back, and dial **0**. I followed those instructions **five different times** and still never received any help. I eventually went back to the front desk asking for another number, where I was once again treated poorly and told that Mihir had already left for the evening and that I would have to wait until the next day. I also want to recognize **Kendra and Jessica**, who were the only employees who consistently treated me with kindness, professionalism, and compassion. They genuinely tried to help, and I appreciate them. Unfortunately, my experience with **Angela** was the complete opposite. I felt she spoke to me in a disrespectful and dismissive manner during multiple interactions. One encounter left me so upset that I actually cried. I have never felt so unappreciated or unwelcome as a paying guest. I've spent **over $3,000** during this stay, and I genuinely feel that my family deserved much better. I have even found myself **boiling Pine-Sol just to help mask the odor in our room** because the smell has been so unpleasant. I have taken **numerous photographs documenting the conditions**, including bugs in the window, the bite marks I suffered during my stay, and the prescription medication I was given to treat those bites. I also have photos of other issues throughout the property. At this point, I have **chosen not to post those photos publicly because I was hoping the hotel would take responsibility and resolve these issues privately.** However, if my concerns continue to be ignored, I am fully prepared to share my documented experience so that other travelers can make an informed decision before booking. If it weren't for booking through a third-party site, I would have checked out immediately. I honestly feel I would have been better off staying at a local motel. If you're traveling with family or children, I strongly encourage you to think twice before booking this hotel. Based on my experience, this property has fallen far below the standards I expected from the Sonesta brand. I sincerely hope corporate takes these concerns seriously and addresses them so no other family has to endure what mine has experienced.update!! I checked out and forgot one of my personal belongings!! I went back to the front desk and asked ANGELA if she could see if my things were in the room because I believed i forgot it there. She refused saying come back tomorrow!! I literally had to call the police. Lo and behold when the officer opened the door my device was there! All she had to do was assist she is mean and nasty for no apparent reason!! Don’t book here at all!!! Disgusting!!!!
0
Luis Figueroa
Verifizierte Bewertung
Friendliest Hotel in Doral
I've stayed at Sonesta in Doral several times, and every visit has been outstanding. The staff always goes above and beyond to make me feel welcome, and they've even accommodated me on short notice when I didn't have a reservation. Everyone is genuinely friendly, professional, and eager to help. The hotel itself is beautiful, clean, and very well maintained, with excellent facilities. I always look forward to staying here and highly recommend it to anyone visiting the Doral area.
0
Bernadette Chiaramonte
Verifizierte Bewertung
On June 19-21st
On June 19-21st, my family and I stayed at the Sonesta ES in Williston, VT. We were there to celebrate my daughter's graduation from Neurology Residency at the University of Vermont Medical Center. When we arrived, our toilet was dirty and caked with feces. The security lock was broken. The shower curtain rod was broken, which didn’t allow the curtain to close completely; hence, water was on the floor. Towels were soiled and stained. We called for another set, and they said someone would deliver them. They never showed up! The lamps didn’t work, and one had no bulb. So discouraging, as this place has a lot of potential. The management has to do better! I am requesting a full reimbursement of the money we paid for this stay and for the $100.00 security deposit, which was never credited back into my account.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Sonesta
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Ist Sonesta seriös?
Für Sonesta liegen bisher 13 öffentliche Bewertungen vor (2,2 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Sonesta gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Soul Collective (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Sonesta beansprucht?
Nein. Das Profil von Sonesta ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sonesta hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Sonesta auf Bewertungen?
Sonesta: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Sonesta negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.