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2,1
Mangelhaft · von 5 Sternen
Energieanlagen und -lösungensma-uk.com
SMA Solar Technology Erfahrungen
2,1von 5 · Mangelhaft
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Bewertungen (10)
4 in 12 MonatenIhre Stimme
Erfahrung zu SMA Solar Technology schreiben
Geert Vanden Meersschaut
Verifizierte Bewertung
NEVER AGAIN SMA
NEVER AGAIN SMA Fifteen years ago, I had solar panels installed with a "Sunny Boy" inverter. (Belgium) The Sunny Boy came with a 20-year manufacturer's warranty, provided by SMA. Now the Sunny Boy is defective. I have the invoice, the quote, the inspection report for this electrical installation... SMA refuses to honor the warranty because I cannot find the warranty certificate. So I have to buy a new one. And if I have to buy one, naturally not from SMA again. Indeed, one big scam.
0
Aurora Gallego Sanchez
Verifizierte Bewertung
Pongo 1 porque no hay menos
Pongo 1 porque no hay menos. Funcionan fatal. El servicio técnico es de lo peor, llevo 2 meses esperando que me conecten el inversor a mi router y son incapaces. NO CONTRATEIS NADA CO. ELLOS
0
francis rich
Verifizierte Bewertung
I have no complaint about the products…
I have no complaint about the products and believe them to be high end. However I find the customer support not just poor but dismissive and arrogant. Apart from there being very few sma registered installers in the UK and none in my area only 80 miles from London! I recently emailed every single one of them listed in sma UK website for a quote to install an echarger. Not one would look at it. I reached out to sma support and was brushed of with repeated references to the approved installer list despite telling them none will quote. Next I asked if a non sma registered electrician could be used. They responded "yes" but when asked for the installation manual to show my electrician so he can confirm his willingness to undertake, was again brushed off stating it comes with the device! So to see if I can find a non sma installer I must first buy the device? Until sma get their act together in the UK I would urge anyone thinking of sma products to think again. The mere fact that they have so few registered partners and not all areas of UK are covered (even none close to the capital!) tells you all you need to know about sma commitment to the UK market. Solar edge are probably their closest rival with a much wider installation network and marginally better customer support. I will await their bidirectional charger launching later this year, and wish I had waited for their islanding inverter. Now I am stuck with sma (which works brilliantly btw) and their abismal support. It would be so easy for them to do so very much better. So disappointing.
0
ITMD - Instituto Tecnológico
Verifizierte Bewertung
Personal formado al teléfono
Personal formado al teléfono, me ayudaron con un "atasco" en un inversor por el tema de la contraseña de acceso. Buen servicio.
0
Adrian
Verifizierte Bewertung
SMA hybrid invertor - Bad product, even worse customer support
SMA, has one of the worst customer support. I have a10kW Sunny Tripower Smart Energy Hybrid inverter. It has chaotic behavior, on PV generation. In sunny day, without clouds, it changes the pv generation between 0kW to 10kW, from second to second, with nothing to obstruct the PV panels. It measures with approximately 3V more on the AC input, than any other multimeter( I have made AC measurement with 3 different multimeters, all have same readings) or even than the SMA Energy Meter. From this reason it enters verry often in Standby mode from over overvoltage event. Every 2-4 weeks it changes by its own, the data logging from "on" to "off", without human intervention. If there is an AC grid failure, sometimes the backup output is also shutoff - the main purpose of an hybrid inverter is to have power on the backup output in case of grid failure. It changes the value measured for consumption from 0w to 5-6kW on the house from second to second, even if the load is constant of 500W. Should this be normal behavior? The SMA Energy Meter... from time to time, you need to disconnect it from the grid, to reset it, because it measures the power consumption way off. The site for technical support, does not work properly, it allows you to make tickets for support, but then you can not access the content or read the replays from SMA. Some times you get an email with the response, and so you can see the answer, but most of the time the answer is not accurate or not for the current topic, or they give you link to the manual. Not professional at all in my opinion. Not to mention that this invertor is 100% Chinese design from Sungrow, sold as German design and technology, with double the price of the original one. I fill that I am being lied and taken as a fool by them. SMA Home Manager 2.0 is not working properly with their new portal. In the old portal you can access more configurations like "Time window control for charging the battery-storage system", unfortunately this is also not working. I set the charge to be done between 12-13, and at 10AM the battery was already 100% charged... To summarize, the system is not working properly, I have no solution from SMA. I will never buy SMA again until they improve the customer support, and applications. It is better not to have than to have something that is not working properly.
0
Die Akte
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SMA Solar Technology, Niestetal
Alternativen zu SMA Solar Technology
Energieanlagen und -lösungen-Ranking →Häufige Fragen zu SMA Solar Technology
Ist SMA Solar Technology seriös?
Für SMA Solar Technology liegen bisher 10 öffentliche Bewertungen vor (2,1 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Sonnenallee 1, 34266 Niestetal, Deutschland) ist öffentlich dokumentiert. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat SMA Solar Technology seinen Sitz?
SMA Solar Technology hat seinen Sitz in Sonnenallee 1, 34266 Niestetal, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SMA Solar Technology gibt es?
Die bestbewerteten Anbieter in der Branche Energieanlagen und -lösungen sind Eonenergy (1,5 von 5), EDF France - clients particuliers (4,8 von 5), Hive (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SMA Solar Technology beansprucht?
Nein. Das Profil von SMA Solar Technology ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SMA Solar Technology hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SMA Solar Technology auf Bewertungen?
SMA Solar Technology: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann SMA Solar Technology negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist SMA Solar Technology im Handelsregister eingetragen?
Öffentliche Registerdaten zu SMA Solar Technology (Niestetal) liegen vor.
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Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.