Bewertung
1,2
Schlecht · von 5 Sternen
Hautpflegeklinikskinceuticals.com
SkinCeuticals Erfahrungen
1,2von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
176
39 in den letzten 12 Monaten
Hautpflegeklinik
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (176)
39 in 12 MonatenIhre Stimme
Erfahrung zu SkinCeuticals schreiben
Carmen goodman
Verifizierte Bewertung
⭐️ **Very disappointing experience with…
⭐️ **Very disappointing experience with SkinCeuticals Australia** I purchased directly from SkinCeuticals Australia because my order qualified for a promotional offer that included a **15 mL SkinCeuticals Vitamin C product as a free gift**. The gift was advertised as part of the offer, but it was not included with my order. I contacted customer service expecting the issue to be resolved, however I was offered a **$20 voucher** instead. I don't consider this an appropriate resolution when the promotional gift was part of the offer advertised at the time I made my purchase. The product I purchased is completely unused. I have therefore requested to return it for a **full refund**, as the order I received was not what was advertised. What is particularly disappointing is that this isn't simply a case of changing my mind about a purchase. I purchased the product under specific promotional terms, and I expected SkinCeuticals to honour those terms. After looking through the reviews here, I've also noticed other customers reporting issues involving **missing promotional gifts, incorrect orders, refunds and difficulties with customer service**. Unfortunately, my experience now makes much more sense in that context. For a premium skincare brand, I expected considerably better customer service. I like SkinCeuticals products, but based on how this situation has been handled, I would be very hesitant to purchase directly from SkinCeuticals Australia again. I hope the company takes these complaints seriously and improves the way promotional offers and customer issues are handled.
0
Celia
Verifizierte Bewertung
AVOID AT ALL COST!!!
This company’s customer service is so egregiously bad that I honestly can’t decide if I should laugh or cry. Given their extremely pushy influencer marketing I got lured into buying their Ptiox cream (this is on me of course)..I have sensitive skin so before purchasing I reached out to their “skin ambassador” or whatever ridiculous name they call their agents, and asked explicitly if it is suitable for sensitive skin. After using it for two weeks as instructed, I woke up with contact dermatitis and a completely wrecked barrier so naturally I reached out to the customer service for a return and refund, provided pics of my skin etc. Following a few extremely slow email exchanges with different agents they told me that we need to have a phone call (!) according to their policy, so they can understand details etc (this is after I already answered god knows how many written questions etc. and provided pictures). They haven’t called me at the slot I gave but called me 2 days later (I couldn’t pick it up) so sent me another lengthy questionnaire which took me another 20 minutes to fill out. A few days later they asked me to return the half-used cream so they can examine it, so I did. And after this came the biggest joke; they offer me half of the price as a refund because roughly half the jar was used 😂 I think this is the pettiest thing I have ever seen with any brand (luxury or not) and will never ever purchase anything from this brand again. For context much cheaper brands like Paul’s Choice, Medik8, Facetheory etc have a return policy where they refund anything if the customer is unhappy, no questions asked and one doesn’t have to return a half used jar either..
0
Susanne Svoboda
Verifizierte Bewertung
Nie mehr wieder bestelle ich bei dieser…
Nie mehr wieder bestelle ich bei dieser Firma! Keine bestellbestätigung trotz sofortiger Abbuchung des Geldbetrages Ich habe eine Anfrage gestellt, die nicht beantwortet wurde Nach einem zweiten Versuch wurde ich blockiert! sodass ein weiterer Kontakt aktiv verunmöglicht wird Nach 14 Tagen keine Ware! Ich habe die Kundenrezensionen leider zu spät gelesen, denn das ist bei der Firma offenbar eher die Regel Ich werde das Geld über die Bank zurück fordern
0
Siobhan Kyberd
Verifizierte Bewertung
the worssssttt customer service i have…
the worssssttt customer service i have ever seeen. actually wild that such a high end brand has this level of customer service. Forgot to send me what I ordered then expected me to RETURN THE CORRECT PRODUCTS to get a refund WAIT for my refund before they could send me the correct item. SOOO wild. when they stuffed up my order.
0
Ruth D.
Verifizierte Bewertung
I wish I had seen these reviews before…
I wish I had seen these reviews before purchasing from this company. I was dissatisfied with my product. Returning it was fairly easy and I got an email saying they received it and I would get a refund within 30 days. It has been almost 40 days. Emails get returned as “unable to deliver”. I contacted customer service by phone and couldn’t hear half of what the agent was saying because the connection was so bad. And it wasn’t my phone because I have great service at home. The gist of what I got was that the agent was submitting a request to approve the refund as that had not been done yet. That’s all I could get. No time frame was given for that. After that (and I have no idea how I’ll know when that is) I should receive a refund within 7 to 10 days. As a side note - this company is owned by L’Oreal if you’re interested. I’m afraid I may never see my $200 refund and I’m not sure what I could do about it.
0
Die Akte
HautpflegeklinikKosmetikproduktanbieterKosmetikgeschäftLaden für Gesundheits- und KosmetikprodukteKosmetikindustrieAutomat für Hautpflegeprodukte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu SkinCeuticals
Hautpflegeklinik-Ranking →Häufige Fragen zu SkinCeuticals
Ist SkinCeuticals seriös?
SkinCeuticals erreicht aktuell 1,2 von 5 Sternen aus 176 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (5th Avenue 575, 10017 New York, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SkinCeuticals?
Kundinnen und Kunden bewerten SkinCeuticals im Schnitt mit 1,2 von 5 Sternen („Schlecht“) auf Basis von 176 Bewertungen. 39 davon stammen aus den letzten 12 Monaten.
Wo hat SkinCeuticals seinen Sitz?
SkinCeuticals hat seinen Sitz in 5th Avenue 575, 10017 New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SkinCeuticals gibt es?
Die bestbewerteten Anbieter in der Branche Hautpflegeklinik sind Allbeauty (4,5 von 5), LOOKFANTASTIC (4,5 von 5), BEAUTY BAY (3,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SkinCeuticals beansprucht?
Nein. Das Profil von SkinCeuticals ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SkinCeuticals hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SkinCeuticals auf Bewertungen?
SkinCeuticals: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann SkinCeuticals negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.