Sherpr Erfahrungen

4,3von 5 · Gut

1.387 Bewertungen

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Bewertung

4,3

Gut · von 5 Sternen

Stimmen

1.387

154 in den letzten 12 Monaten

Kurier- und Lieferdienst

81%

Anteil 5-Sterne-Bewertungen

Bewertungen (1.387)

154 in 12 Monaten

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Jon

GB · 27. August 2026

Verifizierte Bewertung

Shocking on every level

Shocking on every level. Lost the golf clubs shipped with them. Have spent the past month in contact with Sherpr being spun taller and taller stories about where these may have ended up. It has taken that amount of time to receive a refund of the shipping fee (after 5 previous requests were refused). I am now facing a painful claims process to see if the cost can be recovered. Aside from the loss, users should note that: 1) advertised delivery timelines are not in fact achievable (Sherpr advertise a 1-2 day delivery to Ireland but after booking I was then told that this was subject to customs and not achievable); and 2) customs fees exceed the advertised rates. Generally, Sherpr have been keen to hide behind Fedex as the actual courier despite my own contract and relationship being with Shepr. Potential customers would do well to read the terms and conditions which give you a flavour of some of the incredibly customer unfriendly (and most likely unlawful) positions Sherpr try to apply.

27. August 2026

Manuel Lopez Melgar

GB · 26. August 2026

Verifizierte Bewertung

Fantastic support across the entire…

Fantastic support across the entire process, from quotation at the early stage, then updating my quotation accordingly, then follow up with my shipping labels and finally the final delivery to destination. A huge thank you to Jo and all the Shepr Team

26. August 2026

kathryn mitchell

GB · 26. August 2026

Verifizierte Bewertung

I used them once before USA to UK

I used them once before USA to UK, and it all went well. Second time not so much! UK to USA, it appeared that they did not upload all the customs documentation to Fed Ex and couldn't find my order! Turned out it had gone to another company Mybaggage, whom I did not book with, turns out Mybaggae owns Sherpr! So I will not use Sherpr again. The customer service was very poor and the people there were unable to help. I had to sort it out with FedEx myself. It cost me 239GBP to send a large suitcase to the US in three days. I can't believe that for that kind of money I had to sort their mess and incompetence out for them!

26. August 2026

Sherpr

Antwort des Unternehmens · 26. August 2026

Hi Kathryn, thank you for your review. Your August 2026 shipment from the UK to the United States was booked with My Baggage, not Sherpr. It was placed on the My Baggage website, and your confirmation, invoice, labels, customs declaration and tracking were all issued by My Baggage on 21st August. Your only order with Sherpr was in October 2025. Sherpr became involved this week solely because you emailed our support address, and we replied to help while your order sat with the My Baggage team. Your customs declaration was completed at the point of booking and submitted electronically, so nothing was missing. US customs asked for one further detail on the composition of the goods, which is a routine request they can raise on any shipment. Our team sent the paperwork to FedEx the same morning under their own reference and confirmed nothing further was outstanding. Your estimated delivery dates are 26th to 28th August and your shipment is still within that window. The My Baggage team will continue to monitor clearance with FedEx through to delivery. If you need anything else, please get in touch directly with My Baggage. Their customer service team is available via email and phone at www.mybaggage.com/contact.

samantha marcussen

GB · 17. August 2026

Verifizierte Bewertung

Disaster of company

Booked Sherpr to transport 2 suitcases from Brussels to UK. Took day off for collection. Never arrived. Told we 'do not guarantee collections' which are 'completely complementary' and 'not part of the service cost'. After shipment (the following afternoon) received invoice from Fed Ex for 'returned goods' - apparently a fee for FedEx brokerage co of which Sherpr would have been aware but failed to advise. Dishonest, ineffectual and awful customer service. Would never use them again.

17. August 2026

Sherpr

Antwort des Unternehmens · 17. August 2026

Hi Samantha, thank you for your review and for your order with Sherpr. We can see you sent two items from Belgium to the UK. We're sorry the first collection did not go ahead as planned. This was caused by an internal error at the courier's local depot and is rare. Our team rebooked it for the following day, monitored it until the items were with the courier, and your shipment was then delivered safely. The £21 FedEx fee is a disbursement charge from their brokerage team for processing the shipment as a personal effects import, rather than a duty charge. Our booking process clearly sets out that customs charges, duties and clearance processing fees can apply on international shipments and remain the customer's responsibility, and this is confirmed before an order is placed. Our team also submitted the travel documents needed to support the personal effects exemption, which avoided a considerably higher duty charge, and provided FedEx's billing contact so the fee could be queried directly. If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.

Ash

GB · 6. August 2026

Verifizierte Bewertung

Recommend

We booked luggage transfer for a group from London to Paris and everything went well. The communication was smooth and the service was great.

6. August 2026

Die Akte

Kurier- und Lieferdienst Lieferdienst

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Typische Antwortzeit über einer Woche. Beantwortet 66 % der negativen Bewertungen.

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Häufige Fragen zu Sherpr

Ist Sherpr seriös?

Sherpr erreicht aktuell 4,3 von 5 Sternen aus 1.387 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Hoxton Square, N16HW LONDON, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Sherpr?

Kundinnen und Kunden bewerten Sherpr im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 1.387 Bewertungen. 154 davon stammen aus den letzten 12 Monaten.

Wo hat Sherpr seinen Sitz?

Sherpr hat seinen Sitz in Hoxton Square, N16HW LONDON, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Sherpr gibt es?

Die bestbewerteten Anbieter in der Branche Kurier- und Lieferdienst sind Yodel by InPost (2,1 von 5), GLS Denmark (2,7 von 5), InPost Italia (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Sherpr beansprucht?

Nein. Das Profil von Sherpr ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sherpr hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Sherpr auf Bewertungen?

Sherpr: Antwortet langsam. Typische Antwortzeit über einer Woche.

Kann Sherpr negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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