Bewertung
2,7
Durchschnittlich · von 5 Sternen
Stromversorgungsunternehmenshellenergy.com
Shellenergy Erfahrungen
2,7von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
18
1 in den letzten 12 Monaten
Stromversorgungsunternehmen
33%
Anteil 5-Sterne-Bewertungen
Bewertungen (18)
1 in 12 MonatenIhre Stimme
Erfahrung zu Shellenergy schreiben
Mikkel Kruse Johnsen
Verifizierte Bewertung
De har kun 1 times parkering
De har kun 1 times parkering også selvom man lader. Så pas på. Tror de lever af bøder også.
0
Mark Canning
Verifizierte Bewertung
It was close to 2 stars but 1 star…
It was close to 2 stars but 1 star seems appropriate. The daily non stop poor broadband is driving us mental, customer service is below average and ineffective. We can actually see our neighbours broadband strength that is 50% or so stronger than our with the Shell router 5 meters away from our gadgets. Now moving to BT as that's the only option. Suggestion - Call your company Shell Home Information Technology. maybe just use the initials.
0
Katharine H
Verifizierte Bewertung
Had shell for a year now
Had shell for a year now! Constantly dropping out every 10 mins! No exaggeration!!! My son has recently got a ps4, even with a direct cable to wifi box from ps4 and all other wifi connections off, ie phones tablets etc its awful, tried staying up late to avoid busy wifi traffic! Still no luck! After reading reviews, i will not be upgrading my shell account we will buy out and go with a decent provider! I originally used compare the market, in he-insight i am now regretting my cheap car insurance and internet, i hope i dont need to ever claim, moral of the story, you get what you pay for! Before now i would never go cheap, but after the recent cost of living we felt no choice, but I’ve decided that extra couple of bottles of wine a week equals good quality cover and wifi connection! Before shell we had talk talk always very good! I will now do my research locally! Im actually thinking of taking to my local facebook locals to get everyone to get together and complain who are with shell, why should we pay for a service and receive nothing when other countries get for free!
0
Caroline Blase
Verifizierte Bewertung
Atrocious service and unpleasant to deal with
When my mum died in January we switched her account with Shell Energy phone and broadband over to my dad. This part of the process was slightly cocked up by them spelling his name wrong on the direct debit instruction, but did get resolved in the end. Service had been mediocre at best before we switched the account to his name, but we didn't want the hassle of switching to someone else while we were grieving and trying to sort out loads of paperwork, almost all of which needed to be done online. After we switched, the broadband and phone line quality deteriorated further and we weren't able to use the Smart TV at all for about a month or more, and the wifi was regularly dropping out. Sometimes several times a day. We reported the fault several times and asked for a new modem, as we felt that this was where the fault lay, but were refused a new modem on the basis that "We don't send out new modems". In the end, we had them send a (BT) engineer out who very tactfully told us what equipment to buy to set up a wired connection. He didn't confirm explicitly that the modem was the problem, but his advice suggested strongly that it was. We took his advice and were able to connect the TV up again, though the wifi continued to be crap and phone line quiet and crackly. After being charged over £100 by Shell for the BT engineers visit, we decided to switch providers. My dad had never received any bills from Shell and had just seen random amounts disappearing out of his account each month, with no explanation, so the £100 plus bill was the final straw. Because my mum had been in contract with them, and we either inherited it or they set up a new contract with my dad (it's not clear which...) we were then hit up for penalty charges for switching. We were told by letter that it would be £184.71 plus the final bill, and that if we cancelled the direct debit before this had gone out, they'd impose another penalty charge on top of that. They sent the letter out in my dead mothers name, despite having switched the account to my dad's name back in January, and he has just been charged over £300 with no explanation whatsoever from them. Needless to say, we are much happier with our new provider.
0
Andy
Verifizierte Bewertung
Very bad service
I wrote a review a while ago and changed it to 5 stars when they sent me a new router and said I made a mistake they are not octopus energy they’re octaplus.i even apologised.but I’ve since realised the message clearly says taken over by octopus energy so I was right all along.I’ve had problems for 3 months.my service isn’t working.my speed yesterday was 1.26,I said in email I had to switch because it’s not getting sorted and I got an answer that doesn’t mention anything about my faulty service it’s a long one about them getting paid.im blown away again to say the least,and they have already once tried to bill me for engineer to repair a service I pay for that’s not working and nothing to do with me.im disabled and had the same one for 10years.I’ve been very loyal.its just unbelievable really in 3 months of a broken service I’ve been given an £8 discount wow,i will probably get another message telling me to change my review again but that’s not happening this time.i would of been happy to continue with this broadband but it’s never going to get fixed I’ve realised that now.i will just keep getting I’m sorry emails and then left till I say something again.im obviously just a little nobody that really doesn’t matter if i move elsewhere i think,
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
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Ist Shellenergy seriös?
Für Shellenergy liegen bisher 18 öffentliche Bewertungen vor (2,7 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Shellenergy gibt es?
Die bestbewerteten Anbieter in der Branche Stromversorgungsunternehmen sind Octopus Energy (4,6 von 5), Octopus Energy Germany (4,8 von 5), Norlys (3,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Shellenergy beansprucht?
Nein. Das Profil von Shellenergy ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Shellenergy hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Shellenergy auf Bewertungen?
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Kann Shellenergy negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.