Bewertung
2,1
Mangelhaft · von 5 Sternen
Fahrzeug & Transportsbtjapan.com
SBT Co Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
135
36 in den letzten 12 Monaten
Fahrzeug & Transport
21%
Anteil 5-Sterne-Bewertungen
Bewertungen (135)
36 in 12 MonatenIhre Stimme
Erfahrung zu SBT Co schreiben
Daryna “DashkaSl” Slobodianuk
Verifizierte Bewertung
Great Car, but the service could be better
Overall, I had a positive experience with SBT Japan. But there were some frustrating issues during the process. At one point, my purchased car disappeared from my personal account, and I was left without clear information about what was happening. I also had to repeatedly follow up and ask for the necessary documents, and it took much longer than expected to receive them. Better communication and more timely document handling would have made the experience much smoother. About the car, I'm very happy with the car I received (but take to the account, that it was purchased, from auction, not from their stock). The vehicle is exactly what I was hoping for, and I'm really enjoying it. I think there a lot of things from their side that they need to improve, but despite these issues, I appreciate that the process was eventually completed.
0
Hassaan Asrar
Verifizierte Bewertung
Post sale won't refund my money
I have no words to explain the frustration I have experienced dealing with SBT Japan. I purchased a car in 2025. There was an overpaid amount for which I have been trying to get a refund since purchasing the car. SbT keeps giving me the run around. I have provided everything that was asked of but it was just a delay tactic. At this stage it feels like money lost. All my efforts have gone in vain to get the refund out of this business.
0
Junaid Aay
Verifizierte Bewertung
SBT JAPAN is a scam
SBT JAPAN is a scam, do not do any business with them. I am writing this review as my absolute last resort after being completely ignored by SBT Japan for months. In 2021, I paid a 100,000 JPY advance deposit to SBT Japan to purchase a vehicle. Before sending the deposit i was given Guarantees that this Deposit is redundable. Years later, I bought a car myself and did not need the car from SBT JAPAN and humbly requested a refund. I was told I needed to fill out a refund form—which I did. Multiple times. Despite sending that form repeatedly over the last several months, I have received absolutely ZERO response from their CSD (Customer Service) department. They answer emails with a predefined text which is as follows: Good Day. Hope you are well. We will inform your account manager to contact you as soon as possible. He/she is copied in this email for further assistance . *Our sales managers are available approximately from 9AM to 6PM(Mondays thru Fridays) your local time, please advise us if you are not assisted w/in 24 hours. ***IMPORTANT NOTE: Stay at home and settle your deposit/balance due using*PAYPAL. For the invoice, please contact our customer service support, email us at bla bla or call us at +81452909485. *Starting December 19,2022 there will be no 3% handling fee for all PAYPAL Payments. ***Please ignore if deposit/full payment is already settled. For further concerns and questions, do not hesitate to contact the Customer Service Department of SBT. We would be pleased to be of service to you. Thank you very much. Best Regards, Customer Service SBT CO., LTD. They do not call back, and they simply refuse to process my refund. I escalated this issue to the company President & CEO, Masaki Ito, and sent a final formal request to him directly. Guess what? Complete silence. No acknowledgment, no explanation, no money. This company is happy to take your money upfront, but the moment you ask for a refund (even when they have done absolutely nothing to earn that money), they turn into ghosts. They are unresponsive, unethical, and clearly do not value their customers. Do not trust SBT Japan with your money. If you are considering buying a car from them, be warned: once they have your deposit, do not expect to ever see it again if you change your mind. Their management is either unwilling or incapable of handling basic customer service and financial accountability. Do not do any business or even think about buying a car from them. If anyone from Japan reading this please do tell me how to report to this matter to relevant authorities in Japan.
0
IURA
Verifizierte Bewertung
The best customer care
The best customer care, Account manager Muaaz was very helpful, calling and messaging me, given some ideas. The car looks as described. Highly recommend Thanks STB
0
Justin
Verifizierte Bewertung
I received confirmation from SBT Japan…
I received confirmation from SBT Japan that my vehicle was scheduled to be boarded on July 29, 2026. However, the vessel did not physically arrive in Japan until August 6, 2026, meaning SBT Japan had ample time to ensure the vehicle had a properly functioning battery and was otherwise in suitable condition to be loaded onto the vessel. Despite having this opportunity, the vehicle was not boarded as planned. This failure has now resulted in an unknown shipping delay, leaving me without any clear timeline as to when my vehicle will actually depart or when I can expect to receive it. This situation is unacceptable. As a customer who has paid in full and relied on the information provided by SBT Japan, I expected my vehicle to be properly prepared and loaded according to the confirmed schedule. Instead, I am now dealing with unnecessary delays caused by circumstances that should have been identified and resolved well before the vessel’s arrival.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu SBT Co
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Ist SBT Co seriös?
SBT Co erreicht aktuell 2,1 von 5 Sternen aus 135 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Fischertwiete 2 Chilehaus A, 20095 Hamburg, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SBT Co?
Kundinnen und Kunden bewerten SBT Co im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 135 Bewertungen. 36 davon stammen aus den letzten 12 Monaten.
Wo hat SBT Co seinen Sitz?
SBT Co hat seinen Sitz in Fischertwiete 2 Chilehaus A, 20095 Hamburg, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SBT Co gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeug & Transport sind Grandado (3,1 von 5), Airports Taxi Transfers (4,2 von 5), DMV (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SBT Co beansprucht?
Nein. Das Profil von SBT Co ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SBT Co hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SBT Co auf Bewertungen?
SBT Co: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann SBT Co negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.