Saunasnet Erfahrungen 2026: 3,4 von 5 (17 Bewertungen)

Bewertung

3,4

Durchschnittlich · von 5 Sternen

Stimmen

17

3 in den letzten 12 Monaten

Saunafachgeschäft

47%

Anteil 5-Sterne-Bewertungen

Bewertungen (17)

3 in 12 Monaten

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Sukumar U

US · 14. August 2026

Verifizierte Bewertung

ABSOLUTE NIGHTMARE

ABSOLUTE NIGHTMARE - ZERO SUPPORT AND CATASTROPHIC PRODUCT FAILURE DO NOT BUY from this company if you expect them to honor their warranty or provide any customer service. We purchased sauna ( Saunasnet® 6-8 Person Outdoor Steam Sauna Nordic style) for our luxury short-term rental property in December 2025 spending approximately $14K including instalaltion services they recommended, and it has been a complete disaster. I wish we had seen the reviews here before buying from this company Within months in Apr 2026, we discovered a massive leak due to a defective initial installation (improper shingle placement and zero drainage mechanisms for a flat roof design). Water pooled and seeped into the interior, causing severe, compounding structural damage. When we reported the issue, it took over four months of endless back-and-forth, excuses, and delayed shipping for replacement parts to arrive from China. When a technician finally showed up, they tore the roof apart, realized they had the incorrect and missing parts, and tried to abandon the unit completely exposed to the elements without weatherproofing. After waiting months for a follow-up, the company ultimately informed us they had no technicians available in our area to fix their mistakes. We were left with an unusable, structurally damaged unit wrapped in a tarp during our peak rental season. We ultimately had to hire an independent local contractor to completely redo the roof out of our own pocket, costing us $3,250 in repairs on top of two full months of lost guest bookings and revenue. Gross negligence, terrible communication, and complete failure to honor their warranty obligations. Avoid at all costs.

0

14. August 2026

Dan K

US · 20. Dezember 2025

Verifizierte Bewertung

Serious Issues With Misrepresentation, Delays, and Damaged Delivery

I had a very poor experience with this company from start to finish. I placed a large, high-value order in July after being told by their sales representative that the sauna heater I was purchasing would support WiFi functionality when paired with the WiFi module I paid extra for. This was a key reason I chose this company. After delivery, the heater manufacturer confirmed that the heater I was sent does not support WiFi, meaning the product was misrepresented at the time of sale. The delays were excessive. I was originally told production and shipping would take roughly 20–25 days each. Instead, delivery stretched into multiple months, with repeated promises, missed timelines, and vague updates. I had to constantly chase them for basic information. When the sauna finally arrived, it came with crate damage, which caused damage to the unit itself. I documented this immediately with photos and video and sent it to the company. Repairs were not simple, and I had to pay installers additional labor costs due to the condition it arrived in. On top of that, critical components were missing, including sauna stones. I was forced to purchase replacements myself just to make the heater usable. At this point, I have dealt with: Incorrect equipment Missing paid-for components Excessive delays Shipping damage Additional out-of-pocket installation and repair costs Customer service responses were slow and often avoided directly addressing the core problems. After months of trying to resolve this reasonably, I had no choice but to escalate the matter through my payment provider. If you’re considering purchasing from this company, especially for a high-ticket item, I strongly recommend proceeding with extreme caution. Get everything in writing, verify compatibility directly with the manufacturer, and be prepared for delays and follow-up issues.

0

20. Dezember 2025

Saunasnet

Antwort des Unternehmens · 20. Dezember 2025

Dear Customer, Thank you for taking the time to share your order experience. We highly value every customer's feedback and have carefully reviewed all the issues you mentioned. We sincerely apologize for any inconvenience and trouble this shopping experience may have caused you. Here, we would like to provide necessary explanations and clarifications regarding some of the key issues you raised: Regarding the WiFi functionality issue, after repeated verification with the manufacturer, we confirmed that the problem in this order stemmed primarily from an error in the customer's payment link, resulting in the received device not having the expected WiFi functionality. This was not due to false advertising of the product itself, but rather an error in model matching. Upon discovering the problem, we immediately contacted you and actively negotiated solutions, including arranging for the shipment of a compliant sauna unit. Regarding delivery and after-sales service, as this product is a customized and cross-border shipped item, it was indeed affected by multiple uncontrollable factors, resulting in the overall delivery time exceeding the initial expectation. We deeply regret this. Regarding the transportation damage and missing parts upon arrival, we have been in communication with you to discuss specific solutions and how to promptly resend the relevant parts and arrange for replacement. It is important to note that we were still in continuous communication with you and negotiating the replacement of the new sauna unit and subsequent shipping arrangements before you posted your public review. We are very disappointed to receive a negative review while the issue was still being resolved, but we still respect your right to express your personal experience. We are always committed to providing solutions for our customers, not avoiding problems. Currently, we are still willing to continue working with you to resolve the issue and do our best to minimize your losses. If you wish, please feel free to contact us directly at any time, and we will arrange for a dedicated person to continue following up on this matter. We sincerely hope to regain your understanding and trust after the problem is resolved. Sincerely, SaunasNet Customer Service Team

so

US · 12. Dezember 2025

Verifizierte Bewertung

Suansnet plagiarized materials from…

Suansnet plagiarized materials from other websites and does not own its own copyrights. The products and images differ slightly; do not purchase saunas from Suansnet, although the prices are competitive, the quality is not guaranteed. Their Terra series plagiarized the copyright of Bsaunanasa.

0

12. Dezember 2025

Cortney Goes

US · 6. September 2025

Verifizierte Bewertung

Buyer Beware!

After install, there was missing siding, our sauna leaked, parts fell off. Tried for months to get company to have someone come out and fix these issues, to this day, almost 4 months later, nobody has come to fix anything. Sauna continues to leak. Your reply means nothing until you actually get someone out here to fix my sauna! Or refund the $1600 we paid for installation. 4 months have passed and irreversible water damage has been done that CANNOT be fixed. I have unsuccessfully worked with you and your install team since we learned you sent us your sauna with missing parts and found out it was leaking in May. And by your response, everyone gets to read the truth to what happened and how after 4 months, nobody has come here to address this faulty product/install. Incredibly disappointed!

0

6. September 2025

Saunasnet

Antwort des Unternehmens · 6. September 2025

Dear Cortney Goes, We are truly sorry to hear about the difficulties you experienced with the installation of our product. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused. Please allow us to clarify that the issue was related to the work of our partnered installation company, and not the product itself. That being said, we take full responsibility for your experience and are already arranging for a new installation technician to visit you as soon as possible to resolve this properly. Your satisfaction is very important to us, and we greatly appreciate your patience and understanding. If you have a preferred time for the visit, please let us know and we will do our best to accommodate your schedule. Thank you again for bringing this to our attention. Best regards, Saunasnet

Claire T

US · 8. April 2025

Verifizierte Bewertung

Je suis absolument ravi(e) de mon sauna!

Je suis absolument ravi(e) de mon sauna! Il chauffe rapidement et me détend après une longue journée. Une vraie expérience de bien-être.

0

8. April 2025

Die Akte

Saunafachgeschäft

Antwortet langsam

Typische Antwortzeit über einer Woche. Beantwortet 100 % der negativen Bewertungen.

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Ist Saunasnet seriös?

Für Saunasnet liegen bisher 17 öffentliche Bewertungen vor (3,4 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (usa, 90001 California, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.

Wo hat Saunasnet seinen Sitz?

Saunasnet hat seinen Sitz in usa, 90001 California, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Saunasnet gibt es?

Die bestbewerteten Anbieter in der Branche Saunafachgeschäft sind Azalp Nederland (3,7 von 5), Finnwerk (4,9 von 5), Azalp België (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Saunasnet beansprucht?

Nein. Das Profil von Saunasnet ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Saunasnet hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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