Santoni Erfahrungen 2026: 3,3 von 5 (186 Bewertungen)

Bewertung

3,3

Durchschnittlich · von 5 Sternen

Stimmen

186

51 in den letzten 12 Monaten

Gürtelgeschäft

53%

Anteil 5-Sterne-Bewertungen

Bewertungen (186)

51 in 12 Monaten

Ihre Stimme

Erfahrung zu Santoni schreiben

Marco Antinori

IT · 25. August 2026

Verifizierte Bewertung

ho comprato mocassini scamosciati…

ho comprato mocassini scamosciati Santoni e dopo una settimana tutta la pelle sopra si è tagliata. altri mocassini estivi si scollava la soletta interna. non comprerò sicuramente più Santoni. 2 paia di mocassini intrecciati ho comperato e tutti e due dopo una settimana avevano già la soletta scollata e non li ho più messi.la soletta non si è staccata perchè li ho portati per 2 anni,allora potrei capire!

0

25. August 2026

Santoni

Antwort des Unternehmens · 25. August 2026

Gentile Marco, ci dispiace sinceramente che la nostra valutazione non abbia incontrato le Sue aspettative. Comprendiamo le Sue considerazioni, desideriamo tuttavia precisare che, essendo trascorsi oltre due anni dall’acquisto, non è possibile stabilire con certezza, sulla base della sola documentazione fotografica, che il distacco della soletta sia riconducibile a un difetto di produzione. Proprio per offrirLe la massima attenzione e assistenza, i nostri tecnici hanno suggerito di poter prendere visione del mocassino direttamente presso la nostra sede per effettuare un’analisi più approfondita e, sulla base dell’esito della valutazione, procedere con la riparazione oppure proporLe la soluzione più adeguata. Qualora volesse cambiare idea saremo lieti di assisterLa personalmente e restiamo a Sua completa disposizione per qualsiasi ulteriore necessità. Cordiali saluti, Santoni customer care

Formation

IT · 23. August 2026

Verifizierte Bewertung

Mauvaise expérience.

Mauvaise expérience. Sneakers blanches achetés 690€. Une tache d’eau sur le dessus et c est fini coloration jaune et cuir dégradé, un comble pour des chaussures à ce prix. En résumé: Chaussures de mauvaise qualité avec aucune résistance aux intempéries. Le cuir est trop fin et léger. À oublier. Préférer des Weston’s plus robustes et durables. À oublier

0

23. August 2026

Eren

IT · 12. August 2026

Verifizierte Bewertung

Heel ondeugdelijk leder materiaal

Heel ondeugdelijk leder materiaal, er ontstaan op korte termijn op verschillende plekken spontane gaten in de schoenen. Klantenservice van Santoni weigert de klacht in behandeling te nemen, zeer asociaal en arrogant bedrijf die de wettelijke garantie rechten van de consument negeeert. Het bedrijf wilt niet eens de ondeugdelijkheid van de schoenen niet technisch beoordelen. Heel arrogant bedrijf die onrechtmatig handelt, ik ga tegen Santoni klacht indienen bij de ECC( European Customer Center, vanwege het feit dat Santoni mijn wettelijke garantie rechten negeert! Vreselijk onmenselijk bedrijf waar arrogantie hoog in het vaandel staat met hun niet deugdelijke kwaliteit verhalen.Manager of Customer Care Mr. Stefano of Santoni is a Disgusting dishonest person against well-founded defective complaints!!! Hé calls recycled fabric real leder!!!!

0

12. August 2026

Santoni

Antwort des Unternehmens · 12. August 2026

Dear Customer, Thank you for sharing your feedback. We would like to kindly clarify that the sneakers in question was crafted in accordance with Santoni’s quality, using high-quality, carefully tested materials, carefully selected and worked according to our established artisanal standards. Following a careful review of the case, we must confirm that the condition reported appears to be consistent with natural wear resulting from use, rather than a manufacturing defect. For this reason, we are unfortunately unable to consider the issue as a product fault under our warranty conditions. We understand your concerns and regret that we were unable to provide the outcome you were hoping for. I would prefer not to engage with personal remarks, but rather focus on what I believe matters most: providing you with attentive, personalised and professional assistance, fully in line with the standards of the Santoni brand. Should you wish to share any additional details or require further assistance, we remain, of course, at your complete disposal. Regards, Santoni customer care

Pasquale La Vecchia

IT · 11. August 2026

Verifizierte Bewertung

Pubblicità ingannevole

Salve, Ho acquistato non molto tempo fa un paio di stivaletti della santoni, la scarpa presenta problematiche evidenti già segnalato per altro al servizio clienti, la smaltatura arancione all'interno della scarpa tende a scolorire l'unghia del piede!! Ho un estensione della garanzia su quell'articolo nonostante ciò non sono mai state sostituite. Sarà l'ultimo acquisto in Santoni, Per quanto mi riguarda di lusso c'è solo il prezzo ma non la qualità!!

0

11. August 2026

Santoni

Antwort des Unternehmens · 11. August 2026

Gentile Pasquale, ci dispiace sinceramente apprendere della sua esperienza e che il suo acquisto Santoni non abbia soddisfatto le sue aspettative. La invitiamo cortesemente a recarsi presso il rivenditore presso il quale è stato effettuato l’acquisto, così che lo staff possa assisterla personalmente e valutare direttamente il paio. Qualora non le fosse possibile recarsi presso il rivenditore, le chiediamo gentilmente di inviarci alcune foto che mostrino la problematica riscontrata, così da poter sottoporre il caso alla valutazione del nostro team tecnico e verificare come procedere nel modo più appropriato. Restiamo a sua completa disposizione per qualsiasi ulteriore chiarimento o necessità e saremo lieti di assisterla al meglio. Cordiali saluti, Santoni customer service

Mar Lan

IT · 10. August 2026

Verifizierte Bewertung

After asking them for a return bar code…

After asking them for a return bar code so I can send them my shoes that have been unwearable due to manufacturing defect for 3 years since purchase, I've been told "so long, we'll be on vacation until August 24." Ok, not an emergency, nobody is in the ER. This is why it took me so long to take care of this. However, It's not the money to ship them my shoes, because it's negligible, but rather it's the complete dismissal and one-name CS reps giving the customer the run-around and the fact that they deleted my purchase history from my online account. I had to be the one fishing for the details of the purchase(s) from my bank, and then CS saying that they found the details. I have to say, spending money at Santoni does NOT guarantee you'll be treated half as well as Amazon does when buying some cheap plastic trinket. Expensive? Yes. Luxury? No.

0

10. August 2026

Santoni

Antwort des Unternehmens · 10. August 2026

Dear Customer, We are truly sorry to read your comments and regret that your experience with our Customer Care has left you feeling disappointed. As previously and more times communicated by email, we will be available to receive your shoes at our headquarters as soon as our company reopens on August 24th. Your case has already been personally taken care of by me and my colleagues over the past several days, and we remain committed to assisting you throughout the process. We are therefore awaiting your confirmation that you would like to send the pair to us for inspection. As previously explained, Santoni products are covered by a two-year warranty against manufacturing defects, in accordance with applicable European regulations. As this period has now expired, the shipping cost for sending the shoes to our headquarters for assessment would be at your expense. Once received, our technicians will carefully inspect the shoes and advise you on the most appropriate solution. We also apologise for this delay caused by our summer closure. Please rest assured that your case remains under our personal attention, and we will be happy to provide you with all the necessary instructions should you wish to proceed. Warm regards, Santoni customer care

Die Akte

Gürtelgeschäft Schuhgeschäft Taschengeschäft

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 88 % der negativen Bewertungen.

Alternativen zu Santoni

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Häufige Fragen zu Santoni

Ist Santoni seriös?

Santoni erreicht aktuell 3,3 von 5 Sternen aus 186 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: IT, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Santoni?

Kundinnen und Kunden bewerten Santoni im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 186 Bewertungen. 51 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Santoni gibt es?

Die bestbewerteten Anbieter in der Branche Gürtelgeschäft sind Buckley Belts (4,5 von 5), Bella Belts (5,0 von 5), La Boutique de la Ceinture (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Santoni beansprucht?

Nein. Das Profil von Santoni ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Santoni hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Santoni auf Bewertungen?

Santoni: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Santoni negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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