Bewertung
4,0
Gut · von 5 Sternen
ROIG Mallorca Erfahrungen
4,0von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
24
11 in den letzten 12 Monaten
Mietwagenanbieter
79%
Anteil 5-Sterne-Bewertungen
Bewertungen (24)
11 in 12 MonatenIhre Stimme
Erfahrung zu ROIG Mallorca schreiben
Humani
Verifizierte Bewertung
Uneingeschränkt zu empfehlen
Uneingeschränkt zu empfehlen. Tolles neues, sauberes Mietauto. Übergabe und auch die Abgabe per Smart Lock funktionierte problemlos. Jederzeit wieder!
0
Sophie
Verifizierte Bewertung
Terrible customer service, much better companies available
My hotel in Santanyi had arranged an airport transfer for me with Roig from Palma Airport on 6 August. I was quoted €99, which I felt was expensive for a 35-40 minute journey, but I agreed because I was expecting a level of service that you’d associate with a premium-priced transfer. When booking, I provided my flight details. A few hours before my flight, it was cancelled. Fortunately, I was able to rebook onto another flight that would still get me to Palma at the same expected time. I immediately emailed my hotel with the new flight details and explained that I was still due to arrive at the expected time and would still require my pre-booked transfer. The hotel replied confirming that this was fine and that they’d passed the updated information . When I arrived at the Roig office at the airport, I told the woman behind the desk (short, with very long wavy brown hair) my name and explained that I had a transfer booked. She replied curtly, “no, your flight was cancelled.” I calmly explained that I had rebooked onto another flight arriving at the same time and that I’d informed the hotel, who’d confirmed that they’d forwarded the updated details. She told me they had no information about this and said there was absolutely no possibility of providing me with a car. What was particularly disappointing was her attitude and the complete lack of willingness to help. She made no attempt to offer an alternative or even suggest another taxi company I could contact when I asked and treated me horribly. When I called my hotel, they confirmed they had sent the updated details and so I asked if they could speak directly with Roig. By this point, the woman at the desk was completely ignoring me despite the fact there were no other customers around. I asked her to speak to the hotel and she simply shook her head without looking at me. Fortunately, a man working on a laptop towards the back of the office came over and intervened. After checking the messages from my hotel and speaking to the hotel receptionist, he arranged a taxi for me within a few minutes which arrived 15 minutes later (contrary to what his colleague had said was possible). The most disappointing part was that at no point did anyone apologise or acknowledge the inconvenience and stress. The driver himself was polite and I have no complaint whatsoever about the journey. My issue is entirely with the customer service and the way I was treated by the woman at the desk. I genuinely have no idea why she was so rude when I had done everything I could reasonably have been expected to do: I’d immediately informed my hotel of the flight change, the hotel had confirmed they passed the information, and I was at the airport at the expected time. For a €99 transfer, I expected a much higher standard of service. On my return journey, I used a different company who were reliable, polite and only charged €60 for the same journey. Unfortunately, based on this experience, I definitely wouldn’t use Roig again and would strongly recommend looking elsewhere for an airport transfer.
0
Jan
Verifizierte Bewertung
Leje en bil i cala d'or
Vi skulle leje en bil i cala d'or. Det var den mest proffesionelle og effektive oplevelse. Ikke så meget pjat. Servicen var høj og bilen var lækker.
0
Steve
Verifizierte Bewertung
I ordered car just 7 days before…
I ordered car just 7 days before arriving to Palma. We were waiting 10-15 minutes for shuttle bus (our flight had delay). After 7 minutes we were in ROIG company. 10 minutes later we got Peugeot 2008 hybrid + 1 key. Car was clean. We had full insurance, so they applied just fuel deposit 125 EUR. We covered around 500-600 km by car. After 8 days we returned the car, they checked it very quickly and returned deposit 125 EUR while we were sitting on shuttle bus on our way to airport. Thank you.
0
Mrs Susi Black
Verifizierte Bewertung
Have found the experience a bit…
Have found the experience a bit stressful to start with the inspection how to pick up didn't come through when expected when it did the example was different to what we eventually had to do when we eventually found the car we had to keep phone to ask for advice? When taking photos of the car and sending documents we had to do it a few times before it was accepted (very frustrating) The drop off was also stressful i couldn't find the invoice telling me to click return? Had to go into the office in cala d'or to ask for help fortunately the person there was helpful and resend the invoice to my email...during drop off at the airport had to repeat sending pictures several times before it finally took..the car itself was a good car easy to drive will be writing to Roig directly with what I think my make things a little easier
0
Die Akte
MietwagenanbieterBusunternehmenTaxiunternehmenOmnibusunternehmenTransportdienstKleinbus-Taxi-Service
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu ROIG Mallorca
Mietwagenanbieter-Ranking →Häufige Fragen zu ROIG Mallorca
Ist ROIG Mallorca seriös?
Für ROIG Mallorca liegen bisher 24 öffentliche Bewertungen vor (4,0 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Illes Balears 0, 07660 Santanyí, ES) ist öffentlich dokumentiert. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat ROIG Mallorca seinen Sitz?
ROIG Mallorca hat seinen Sitz in Illes Balears 0, 07660 Santanyí, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu ROIG Mallorca gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von ROIG Mallorca beansprucht?
Nein. Das Profil von ROIG Mallorca ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann ROIG Mallorca hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet ROIG Mallorca auf Bewertungen?
ROIG Mallorca: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann ROIG Mallorca negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.