Bewertung
3,0
Durchschnittlich · von 5 Sternen
Rixos Hotels Erfahrungen
3,0von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
105
27 in den letzten 12 Monaten
Luxushotel
44%
Anteil 5-Sterne-Bewertungen
Bewertungen (105)
27 in 12 MonatenIhre Stimme
Erfahrung zu Rixos Hotels schreiben
Emily
Verifizierte Bewertung
Extremely disappointed - Pick another hotel
We are extremely disappointed with our stay and, sadly, it has been far below the standard we have come to expect from Rixos. Service around the pool is particularly poor. There appears to be only one member of staff taking drink orders for a very large area, meaning waits of 45 minutes or more just to order a drink are common. No water is proactively provided, which is surprising given the heat. The service in the restaurants is equally frustrating. Food and drink orders are incredibly slow, and it is not unusual to wait 30 minutes or longer for a drink. On several occasions, we had finished our meals before our drinks had even arrived. They also struggle to accommodate food allergies and intolerances. Guests have to provide notice in advance, and even then, if the person you spoke to the day before is not working, there seems to be no chance of the request being properly communicated or accommodated. What has made the experience even more disappointing is that the facilities and services advertised on the website do not reflect the reality of what is actually being offered. Expectations were set at a certain level, but the experience has fallen well short. We have stayed with Rixos before and have always enjoyed excellent service, which is why this has come as such a surprise. Unfortunately, choosing to stay here has felt like a huge mistake, and rather than being a relaxing holiday, it has been a frustrating and upsetting experience.
0
Maz
Verifizierte Bewertung
Part 2 - Rixos Radamis Review - Over promises but most definitely under delivers
Rixy Town – Fantastic Concept, Concerning Execution that creates an unsafe environment for children and parents. A majority of the Rixos Radamis Resort over promises and under delivers in the premium luxury ranks. Rixy Town was one of the features that particularly attracted us to Radamis. The concept is brilliant. A children’s town incorporating activities such as a fire station, police station, go-karts, cooking, science activities and numerous other experiences sounds extraordinary, particularly to families with children. Unfortunately, the operational reality has been very different. At popular activities such as the go-karts, there appears to be no structured queuing or registration system. The same can be said about the Fire Station and the onsite Football court. Large numbers of parents and children gather around the member of staff taking names. People push forward, shout names across one another and compete to get their children onto the activity. It creates an unnecessarily confrontational atmosphere. Parents who would normally behave calmly and respectfully can almost feel forced into competing simply because there is no organised system. Something as simple as barriers, cones, a clearly marked queue or a numbered booking system could dramatically change the experience. More importantly, I have genuine concerns regarding safety. The go-kart track runs around Rixy Town while other children’s activities operate simultaneously. During the fire-station activity, for example, children and parents can move onto or around areas used by the go-karts. I have witnessed children, parents and even pushchairs in areas where moving karts may subsequently appear. These are situations that should not rely entirely upon individual parents noticing every potential hazard. The environment itself should be designed and supervised to minimise those risks. The same concerns extend to the football activity, where large numbers of enthusiastic children compete for limited spaces. Children will naturally be children — enthusiastic, competitive and energetic. That is precisely why adult systems, appropriate surfaces, capacity limits and clear supervision become so important. What concerns me further is that Rixos Radamis already appears to have an extensive security presence and extensive CCTV coverage. Why could some of those resources not be deployed more proactively during peak periods at Rixy Town to assist the excellent staff who are currently expected to manage these situations themselves? In fact, when I raised some of these concerns with Rixy Town management, I felt listened to and all of my concerns appeared to be fully heard, understood and in complete and utter agreement with. That actually reinforced my belief that these are solvable operational problems. Transport Around the Resort – Another Example of the Same Problem Radamis is enormous, and the buggy/shuttle transportation around the resort is therefore a genuinely useful and necessary facility. Again, however, the absence of basic organisation affects the experience. At busy stops, large groups can gather waiting for transportation with seemingly no structured queue. The Hotel Management themselves accept that currently there is an insufficient number of Buggy’s to cater for the scale of the site. We witnessed and took pictures and video evidence of issues between guest brewing every night due to there not being enough capacity to cope with the number of guests on the resort. One evening tensions spilled over into a physical fist fight between guests at the Buggy Shuttle Stop causing distress for us and the many guests who witnessed the fracas. Many children including my own were very upset and distressed that this incident had occurred which was hugely disappointing. My own female family members were stuck in the middle of this incident and suffered bruising to their arms and legs. Photos were sent to the Rixos Hotel Management Group. They sent an acknowledgement reply and stated that they would be in touch as soon as possible, but no further contact was received on the Hotel’s What’s App Communication Channel. My perception of this was not they didn’t care, they just simply didn’t know what to respond with to make amends. This very unsavoury incident was avoidable and from my perspective the Rixos Management are liable for factors that led to the nasty incident occurring in the first place. The resort is like a mini city and still under construction with much grandeur planned for increased accommodation and retail shopping outlets on site. The thought of this is truly terrifying as the systems are simply not there to manage the demands of the resort in it’s current form. TBC
0
Hany
Verifizierte Bewertung
I had the absolute worst experience…
I had the absolute worst experience during my stay at Rixos Premium Magawish from August 8, 2026 to August 12, 2026. For a resort that claims to offer luxury service, the front desk operations, transportation, and management responsiveness were completely non-existent. Lost Vacation Days & Front Desk Failures I ended up losing two full days of my vacation just dealing with front desk issues and trying to switch out the suite they initially assigned to me. When calling the front desk from the room, the phone just rings endlessly—nobody ever answers. The staff constantly made empty promises to fix issues, but no real action was ever taken. Disastrous Management & No Accountability What made the experience even more frustrating was the complete lack of care from the management team: Mr. Ehab (Head of Front Desk): I was kept waiting for 20 minutes just to speak with him, only to be dismissed with a claim that he was "in a meeting." He never followed up or called back to address or resolve our concerns. Mr. Essam and Mr. Mohamed: Showed zero urgency or genuine interest in helping us, offering empty promises while ignoring our actual problems. Frustrating Transportation & Sprawling Layout The resort layout is extremely spread out, meaning you have to rely entirely on golf carts/shuttles to get between facilities and services. Waiting for a golf cart takes anywhere from 20 to 30 minutes, and to make matters worse, shuttles frequently pass by completely full/booked, forcing you to wait all over again just to get anywhere on the property. A luxury resort cannot function on unfulfilled promises, terrible logistics, and unsupportive staff. The management team desperately needs to address their front desk operations, shuttle service, and leadership follow-through. I strongly advise potential guests to think twice before booking here.
0
Serdar Ork
Verifizierte Bewertung
Rixos Premium Belek
Rixos Premium Belek Exceptional service recovery: Turning a poor start into a perfect stay at Rixos Premium Belek Our stay at Rixos Premium Belek unfortunately began with a rather unsatisfactory check-in experience. However, the way the hotel management handled the situation was truly outstanding. A manager personally intervened, took the time to address our concerns, and resolved the issue optimally. They went well above and beyond to make things right, completely exceeding our expectations and turning our entire experience around. It shows true hospitality when a hotel can transform a disappointing start into such a fantastic holiday. We are very grateful for their dedication to guest satisfaction and can highly recommend this resort based on how they value their guests.
0
Reem Binjughaiman
Verifizierte Bewertung
Im very upset with my experience …
Im very upset with my experience at rixos murjana kaec. I arrived at the train station that has zero transportation to the resort and i requested one from the resort and Abdulrahman the customer service agent told me to wait 20 minutes then i waited 40 minutes but no one showed up, so i called the same number but all the sudden it it has no connection, so i called the English line and he answered and told me oh sorry he will be there in 15 minutes and if not call me back and the same thing happened to the line. The car came after 1:30 hours and it was because they scheduled it to the train stops and by clients request. Im upset because of the laying and not respecting the client this is the first and last time to book at rixos not to book through ALL Accor directly again. This wouldn't happen if i booked through booking or else
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
FR
Alternativen zu Rixos Hotels
Luxushotel-Ranking →Häufige Fragen zu Rixos Hotels
Ist Rixos Hotels seriös?
Rixos Hotels erreicht aktuell 3,0 von 5 Sternen aus 105 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: FR. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Rixos Hotels?
Kundinnen und Kunden bewerten Rixos Hotels im Schnitt mit 3,0 von 5 Sternen („Durchschnittlich“) auf Basis von 105 Bewertungen. 27 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Rixos Hotels gibt es?
Die bestbewerteten Anbieter in der Branche Luxushotel sind touriDat | Einfach. Ein Paar. Schöne Tage. (4,9 von 5), Prestigia (3,8 von 5), ResortPass (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Rixos Hotels beansprucht?
Nein. Das Profil von Rixos Hotels ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Rixos Hotels hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Rixos Hotels auf Bewertungen?
Rixos Hotels: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Rixos Hotels negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.