Bewertung
2,3
Mangelhaft · von 5 Sternen
Riogrande Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
28
5 in den letzten 12 Monaten
Einkaufen & Mode
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (28)
5 in 12 MonatenIhre Stimme
Erfahrung zu Riogrande schreiben
Zakia Marshall
Verifizierte Bewertung
16 gauge half round SS Rio sold me & tried to make me believe it was 12 gauge half SS.
I have been purchasing silver metals and other products since 2014. I never had any issue with buying there silver metals. Year ago I purchase 12 gauge half round sterling silver. I made several links bracelets and needed more of that same silver. of course I ordered more from Rio and ordered 3 feet of 12 gauge half round silver. What a surprise upon receiving my order finding that I was sent a 16 gauge half round silver. Of course I contacted Rio and returned the item. I received again a 16 gauge half round silver. Rio insisted that I was getting 12 gauge sterling silver and they had the nerve to tell me I did not know how to check my silver gauge. Of course I have in my possession a gauge checker but they tried to make me believe I was not doing it properly. I told them they have lots my trust and will have a hard time ordering from them. What a shame
0
BVE
Verifizierte Bewertung
Wir waren meine mit der ganzen Familie(…
Wir waren mit der ganzen Familie( 12 Personen) am 2. Weihnachtstag dort essen. Leider waren dort alle mit dem hohen Aufkommen, überfordert. Das Essen war teilweise nicht gut. Preise deutlich erhöht und damit stimmten Preis /Leistung nicht mehr. Wir werden es, mit mehr Personen nicht mehr aufsuchen.
0
Veronica Duran
Verifizierte Bewertung
Poor customer service with no help for a botched shipped order
Been a rioPRO customer for years and just received a shipment with damaged tote bags. I ordered 50, and 25 of them were crushed because of the way they packaged. Because I'm pressed for time, I called and asked if I could get only 25 shipped out to me to replace the damaged. Their response was that I needed to get photo(s) emailed back to them for review, which could take time. I explained that I was pressed and don't have time. Defaulted to asking a manager to go ahead and submit a new order, and I would just pay in full because (I Need The Bags) for my show in 2 days! The manager stated that: 1. I wouldn't get best price 2. I would need to also pay for overnight shipping No understanding or help for me the customer on their part. They screwed up!! I spend over 6k a year there, and they just lost a customer over $30 dollars! Since covid, Rio Grande and it's top quality customer service has dwindled. The first customer service rep that I spoke to, I couldn't even hear cause of a dog barking in background. Sad to see another good local company loose!
0
Patrick Neuwirth
Verifizierte Bewertung
Changes are a disappointment
For 25 years, Rio Grande has been my supplier for my small business, providing a variety of necklaces and earring wire with great customer service and timely delivery. Unfortunately, my last 2 shipment of necklaces have been bundled together in batches of 50, tied with twist ties. This method creates a knot of silver unless you are very very careful. - In addition, they changes the size or shape of the coupling ring that the clasp attaches to making it so difficult to feed through the charm I use. I am not even sure these are issues you can fix but for the first time in 25 years I am considering looking elsewhere for my silver needs. Patrick Neuwirth The Iron Chinchilla Design Studio Inc.
0
Johnny Test
Verifizierte Bewertung
Jarringly poor customer service
Tried to cancel an order within hours of placing it. Customer service agent told me the order was already processed and that it couldn't be cancelled. My card hadn't been charged at that point nor had I received tracking, so it was definitely cancellable. If not, then it is a huge flaw in their system of operations, that an order that hasn't even been shipped out cannot be cancelled. Regardless, the agent initially told me that the order was being "processed" and refused to specify what that meant, and then told me the order had been given to the carrier and left the warehouse. When I say refused, I mean she was literally repeating the same word over, when I asked her what that meant. I don't know if this is an incompetency on the part of the agent or if she was being disingenuous. She did give me a tracking number eventually, which was invalid at the time she gave it to me. It later updated to "shipping label created", but the label was created AFTER our conversation. So that was definitive proof that the item had not shipped out when she said it had. It actually shipped out the next day, according to the tracking info. The agent also told me to call my bank and reject the charge as a way to cancel the order. Obviously, this was a ridiculous suggestion when it would have been much easier for them to cancel it themselves. It's clear to me that this company couldn't care less about their customers. I've dealt with Amazon's customer service agents and it's actually astounding to me that they have been more helpful than Rio Grande's agents, which is really saying something. I truly mean this when I say that I've never experienced poor customer like this before. It's like they want you to not buy from them again.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen.
US
Alternativen zu Riogrande
Einkaufen & Mode-Ranking →Häufige Fragen zu Riogrande
Ist Riogrande seriös?
Riogrande erreicht aktuell 2,3 von 5 Sternen aus 28 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Riogrande?
Kundinnen und Kunden bewerten Riogrande im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 28 Bewertungen. 5 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Riogrande gibt es?
Die bestbewerteten Anbieter in der Branche Einkaufen & Mode sind Cettire (3,1 von 5), Superdry DE (4,1 von 5), Rock Active (3,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Riogrande beansprucht?
Nein. Das Profil von Riogrande ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Riogrande hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Riogrande auf Bewertungen?
Riogrande: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Riogrande negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.