Bewertung
2,9
Durchschnittlich · von 5 Sternen
Zoomo Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
107
21 in den letzten 12 Monaten
Fahrradgeschäft
38%
Anteil 5-Sterne-Bewertungen
Bewertungen (107)
21 in 12 MonatenIhre Stimme
Erfahrung zu Zoomo schreiben
Kathereen Covington
Verifizierte Bewertung
Did a rto and I regretted
Did a rto and I regretted. In the beginning the battery was bad the same week. Took it for repair and it was fine. Two weeks later, the pedal came off. I couldn’t even ride it to get fixed. Had to pay a bike shop to do it. A month after that the tire was flat. I went to ZOOMO and they gave me a whole new tire. I told them I want a new bike. That bike was definitely refurbished. They told me the bike I started with I have to keep. Problem after problem the whole year. Finally finished rto and wanted to get a new one instead, they said no. A few months later the battery kept cutting off, getting stuck and not charging. I would’ve been better off purchasing a bike from somewhere else. They are a scam. Don’t waste your time. The staff wasn’t great, especially the guy in the back who gives the bike maintenance. This is the New York City store on 38th street.
0
John
Verifizierte Bewertung
Why I had to quit Zoomo for my own safety (An honest review of the horrific working conditions)
The Good: Coworkers: Some people were always willing to help and teach me. Service options: E-Bikes available at different price ranges with optional extras to take care of the E-Bikes or mopeds. The Bad (The actual reality of working here) Massive safety hazards: Only one toilet for 15-20 staff and customers. Fire trap: Parts and recycling constantly block fire exits, extinguishers, and first aid stations. Electrical scares: I witnessed high-voltage extension cords sparking and smoking right next to cardboard and lithium batteries. Inadequate Tools and Equipment: You have to manually lift 27kg and 32kg e-bikes onto stands or work on the floor. No electric lifts/stands. This has resulted in injuries and long-term damage to backs, arms, and joints amongst colleagues. Cheap tools: The company-provided tools constantly snap and break during heavy-duty servicing. The Ugly (Management, Colleagues & Ethics): Shady sales: Management pressured employees to sell bikes with cracked frames to unsuspecting customers without telling them. Unprofessional and dangerous Team members: Aggressive, constant micromanaging pattern of Intimidation behaviour to silence colleagues who challenge their actions wrong practises. Safety & Operational Risk: The ongoing conduct creates a hostile work environment, compromises team safety, and demonstrates a disregard for company property. Toxic leadership: When I raised safety concerns to senior managers, they literally told me to "roll with the punches" making a working environment toxic because it’s easier and encouraged to do the wrong thing than do the right thing. Final Verdict: Avoid Entirely Zoomo operates a critically unsafe workplace and engages in highly unethical retail practices. Physical Danger: High risk of catastrophic battery fires, blocked exits, and severe orthopedic injuries. Psychological Danger: Toxic, hostile culture driven by management intimidation and whistleblower suppression. Consumer Risk: Fraudulent sales tactics that pass off structurally failed, dangerous vehicles to the public.
0
Neil
Verifizierte Bewertung
Customer service
I had no problems with bike personally, however just be aware that the customer service is terrible. I have twice made a reservation for a bike which cost me to waste an hour journey to get there and find out they had sold all their bikes available even after I phoned to confirm a bike was available.
0
Katja Jaeger
Verifizierte Bewertung
My tenants rented an e-bike from Zoomo with faulty battery
My tenants rented an e-bike from Zoomo. They regularly visited Zoomo for the required monthly bike and battery checks. In February, during one of these checkups, they reported that the battery had developed a fault. After inspection, a Zoomo engineer told them the battery was safe to use and stated that no replacement battery was available at that time. Just a few days later, while the battery was being stored inside the apartment, the battery exploded and caused a massive fire. Two apartments were completely destroyed, and several others were severely damaged. Multiple tenants lost their homes, and my tenants lost everything they owned. Here is a video showing the fire: I contacted Zoomo to ask them to at least provide emergency financial support to the affected customer, given that the battery had been inspected and declared safe by their own engineer. Zoomo refused to offer any help and denied responsibility for their rental product. This is totally unacceptable behavior from a company operating worldwide. A rental company dealing with lithium batteries has a duty of care, especially after a known fault was reported. I sincerely hope that my insurance company will hold Zoomo fully liable for the damage caused. I would strongly caution anyone against using this company.
0
Arslan
Verifizierte Bewertung
They are sophisticated scam
They are sophisticated scam. Firstly the range they advertised was around 50miles, I was using on the lowest power mode which is 1 and it ran out in around 18 miles I reported it then I was asked to bring bike to the garage, then price goes 29£ to 39£ and eventually 49£ after each week. And there is no USB port on bicycle as advertised. They will never log a complaint despite asking for number of times. And recovery agent sent message to collect bike on 28 Jan 26 but didnt turn up until 18 Feb 26, and they were still trying to charge me for the period even the bike won't work because locked. Meanwhile bike on the app is showing as stolen (and I am waiting for the collection person). I will consider going to court about it. Customer service is also aware of this. I have record of conversation with the customer service and collection person. Poor company ethics and customer service.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche.
Alternativen zu Zoomo
Fahrradgeschäft-Ranking →Häufige Fragen zu Zoomo
Ist Zoomo seriös?
Zoomo erreicht aktuell 2,9 von 5 Sternen aus 107 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Sydney, AU) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Zoomo?
Kundinnen und Kunden bewerten Zoomo im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 107 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Wo hat Zoomo seinen Sitz?
Zoomo hat seinen Sitz in Sydney, AU. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Zoomo gibt es?
Die bestbewerteten Anbieter in der Branche Fahrradgeschäft sind Deporvillage (4,2 von 5), GO Outdoors (4,6 von 5), Ridinglightsde (3,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Zoomo beansprucht?
Nein. Das Profil von Zoomo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Zoomo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Zoomo auf Bewertungen?
Zoomo: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Zoomo negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.