Bewertung
4,8
Hervorragend · von 5 Sternen
Laden für Gesundheits- und Kosmetikprodukterephr.com
rèphr Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
9 in den letzten 12 Monaten
Laden für Gesundheits- und Kosmetikprodukte
89%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
9 in 12 MonatenIhre Stimme
Erfahrung zu rèphr schreiben
customerMartha Trimpou
Verifizierte Bewertung
They should take more care of the package
I did not like the package
0
n\a
Verifizierte Bewertung
Good products, EU logistics could be better
I’m genuinely baffled by the rave reviews Rephr has been getting. Based on my experience, I’d rate them 1/5 without hesitation. My first order already raised red flags. I ordered a single brush with DHL Express shipping (quoted as 1–2 business days). About five days later, the tracking still showed nothing, so I reached out to customer support. I was told they had made a mistake and hadn’t noticed I selected express shipping. That was it - no refund offered, no attempt to make it right. Considering DHL Express costs over £20, that’s not a minor oversight. I ended up cancelling the order and receiving a refund. I decided to give them another chance later . This time, I placed an order that, according to their website, should arrive within 5–10 days. Eight days in, the parcel still hadn’t even been handed over to the courier. I emailed to ask if there was an issue and was ignored for several days, until I followed up again. They eventually replied saying my previous email had been flagged as spam, claimed it was now too late to cancel, and offered a £5 refund “as a courtesy.” Interestingly, at that exact same time, I received the first tracking update - suggesting the parcel was only shipped after my second email. To make matters worse, after placing the order, I was informed that one of the items I purchased was unavailable and had been replaced with a different product - without asking for my approval. That’s simply not acceptable. Even a supermarket would ask before substituting an item. A company positioning itself as premium should absolutely seek consent before making changes, ideally before taking payment. I don’t have much insight into their products themselves, as I still haven’t received any of my orders. But based on the customer experience alone, it feels like far more effort goes into marketing - and possibly incentivised reviews - than into actually delivering a high-quality service. Update: Rephr has been kind enough to proactively offer a very kind compensation for the sequence of unfortunate issues experienced in recent purchases. I appreciated the gesture and time and attention they've taken to try and mend things. The items I ordered earlier ended up being delivered safely and quality seems as good as one may expect.
0
Doina Bodeanu
Verifizierte Bewertung
Great brushes and Customer care
I have been using Rephr brushes for several years now and they feel very luxurious at an affordable price point. A couple of weeks ago I placed an order for a second LC collection set because I love the one I have and for some reason the order was shipped from the US, I am located in Europe. I had to pay customs and admin fees so I contacted Rephr Customer Care. Kathryn was the agent who handled my request and it was the most seamless customer care experience i ever had. She replied to me very fast and was very accomodating in terms of the solutions they could offer. Overall a very pleasant experience. I highly recommend this company and I will continue buying brushes from Rephr.
0
Amaal Yousif
Verifizierte Bewertung
Really happy with these makeup brushes
Really happy with these makeup brushes! They’re great quality—super soft, well-made, and easy to use. Customer service was also amazing and very helpful. Definitely recommend!
0
rinkoo kumari
Verifizierte Bewertung
I bought these brushes thinking they…
I bought these brushes thinking they are of high quality as they are not cheap compared to so many other brushes. I am so disappointed with this purchase. I bought these 4 brushes - LC03, LC01, LC02 and 04 brushes. The packaging is very low quality. One brush was just open, not sure if I would be using it due to hygiene reasons. If you charge so much money, you can at least do a proper paper wrapping, if not anything else.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu rèphr
Laden für Gesundheits- und Kosmetikprodukte-Ranking →Häufige Fragen zu rèphr
Ist rèphr seriös?
rèphr erreicht aktuell 4,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden rèphr?
Kundinnen und Kunden bewerten rèphr im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu rèphr gibt es?
Die bestbewerteten Anbieter in der Branche Laden für Gesundheits- und Kosmetikprodukte sind Allbeauty (4,5 von 5), Farmae (2,1 von 5), Boots (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von rèphr beansprucht?
Nein. Das Profil von rèphr ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann rèphr hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet rèphr auf Bewertungen?
rèphr: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann rèphr negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.