Bewertung
1,6
Mangelhaft · von 5 Sternen
Rentacarspain Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
90
9 in den letzten 12 Monaten
Reisebüro
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (90)
9 in 12 MonatenIhre Stimme
Erfahrung zu Rentacarspain schreiben
Joseph Lasek
Verifizierte Bewertung
DO NOT USE THIS COMPANY. EVER.
I have rented cars all over the world. I have never, in my life, encountered anything close to this level of incompetence, dishonesty, and utter disregard for customer safety. This company is not just bad — it is dangerously bad. Let me start with the seatbelt. The first car they delivered had no functioning seatbelt in the rear. I was travelling with three children, including a 3-month-old baby. Not only is this illegal under Spanish law, it is an appalling risk to put any family in. When I called to report it, rather than apologising and bringing a replacement car to me — despite the fact I had paid for delivery — they told me to drive to their office. When I pointed out this was in the opposite direction, the woman on the phone insisted it was "on the way." I know this area. I used Google Maps. It was not on the way. She knew it wasn't on the way. She lied, brazenly and without hesitation, to a customer with a 3-month-old baby in the car. The replacement car they gave us was no better. The boot didn't lock — so our belongings were unsecured for the entire rental. Every single door seal was broken and needed replacing. The washer fluid cap was missing, making it impossible to safely top up. The engine had repeated starting problems. When I raised the engine issue I was told, with a straight face, that it was "normal on these cars." When I raised the boot not locking, I received no response whatsoever. Not even an acknowledgement. At no point — not once, across this entire nightmare — did anyone apologise. Not for the illegal car. Not for making me drive in the wrong direction with a baby. Not for any of it. When I later tried to extend the rental and raised everything that had gone wrong, they charged me for the fuel I had used driving to their office to collect the replacement for the dangerous car they gave me in the first place. The audacity is genuinely breathtaking. And then there were the outright lies. Staff pretending not to know who I was when I called. Claiming to have no knowledge of the vehicle damage. A woman who could look me in the eye — or rather, speak to me on the phone — and say things she knew to be completely false, without a flicker of shame. I returned the car on 30th March. It is now almost a month later and they are withholding my €100 deposit. Calls ignored. Messages ignored. Complete silence. This company gave a family with a 3-month-old baby an illegal, unsafe vehicle, lied to us repeatedly, charged us for the privilege of collecting their broken replacement, never once said sorry, and are now stealing a deposit they have absolutely no right to keep. I have filed a formal complaint with the Spanish consumer protection authority and raised a chargeback with my bank. I will be posting this review on every platform I can find. Stay away. Seriously. Whatever price they're offering, it is not worth it.
0
PETER
Verifizierte Bewertung
This is the worst car rental company
This is the worst car rental company. We weren’t demanding at all—we just wanted a car to use during our 7-day vacation. They brought us an old car, damaged on all sides, but that didn’t bother us. All we wanted was for it to work. Unfortunately, after 90 km, the gearbox failed. Then the nightmare began. First they said they would give us another car, then they said they wouldn’t anymore. They claimed it was our fault, that the car was fine and had been checked. I wonder how they checked the gearbox? In the end, they didn’t give us another car and didn’t refund our money either. We had to rent from another company. We tried to go to their office, but their address is in an empty field near the airport. I absolutely do not recommend renting cars from them unless you want to lose your money and ruin your holiday. They don’t deserve even one star.
0
customer
Verifizierte Bewertung
Avoid this company!!
Avoid this company!! After booking with extra price to get no deposit, no fuel tax etc. collecting the car they still ask to deposit money:))
0
Vincent Desserey
Verifizierte Bewertung
À fuir
À fuir, voiture dans un état déplorable, ne rendent pas la caution, le "tout compris" est donc mensonger. Aucune réponse aux multiples messages mail, wattsapp...
0
Dionne Lawrence
Verifizierte Bewertung
Absolute scammers
Absolute scammers, they do not refund deposits as promised and lie to say that you have received tickets which is completely false. No contract received, The Car was an absolutely banger. Ni response to what’s app and emails. They charge just under £100 for the deposit, so unable to recall on the credit card. Avoid at all cost!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 7 % der negativen Bewertungen.
ES
Alternativen zu Rentacarspain
Reisebüro-Ranking →Häufige Fragen zu Rentacarspain
Ist Rentacarspain seriös?
Rentacarspain erreicht aktuell 1,6 von 5 Sternen aus 90 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: ES. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Rentacarspain?
Kundinnen und Kunden bewerten Rentacarspain im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 90 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Rentacarspain gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Rentaholiday (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Rentacarspain beansprucht?
Nein. Das Profil von Rentacarspain ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Rentacarspain hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Rentacarspain auf Bewertungen?
Rentacarspain: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Rentacarspain negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.