ReFramed Erfahrungen 2026: 3,7 von 5 (51 Bewertungen)

Bewertung

3,7

Gut · von 5 Sternen

Stimmen

51

16 in den letzten 12 Monaten

Unternehmen

63%

Anteil 5-Sterne-Bewertungen

Bewertungen (51)

16 in 12 Monaten

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Alex A

DK · 19. Mai 2026

Verifizierte Bewertung

Very unprofessional. Quick to sell, nowhere to be found when it goes wrong.

I was initially very hesitant about ordering a bed from these guys and I only proceeded knowing I had credit card protection (spoiler alert: I absolutely needed it) While the founder, was incredibly quick to set up a call and reassure me just to secure the sale, the communication went completely downhill the moment they had my money. I ordered a bed frame and headboard from ReFramed, paying €1,620 in total in December 2025. While the product design itself is good, the bad reviews are all true. The customer service and logistics experience was incredibly stressful and entirely unacceptable for a premium brand. Before ordering, I was explicitly assured by the founder that everything was in stock. I was later contacted to be told that the headboard wasn't available and that they would send the bed separately so as not to delay the rest of the order. To make matters worse, the bed frame arrived with multiple defects, including significant scuffing on the visible curves, a paint chip on the side rail, and an alignment gap at a mounting joint. When I reached out about the damaged frame and the missing headboard, I was met with weeks of radio silence. It wasn't until I issued a formal "Final Notice" in February after multiple ignored emails that they finally acknowledged the issue and offered a refund for the headboard. However, they then went completely silent again and failed to process the payment. I was ultimately forced to open a formal Section 75 dispute with my credit card provider to get their attention. Only after the bank got involved did ReFramed attempt to negotiate a settlement. After a months-long saga, I finally received my refund in May 2026. Buying a bed should not be this stressful and there is no excuse for their poor customer service. If you buy from ReFramed, know that if anything goes wrong, their customer support is non-existent until legal action is threatened.

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19. Mai 2026

ReFramed

Antwort des Unternehmens · 19. Mai 2026

Dear Alex, Thank you for taking the time to share your experience. We are truly sorry for the stress, frustration, and repeated delays you went through with your order. This is not the experience we want any customer to have with ReFramed, and we fully understand why you felt disappointed. While we are a small and growing company, that does not excuse the lack of clear communication, the delay in resolving your case, or the fact that you had to follow up several times before receiving a proper resolution. We have since reviewed cases like yours internally and are actively working on improving our customer support, logistics communication, and follow-up processes, especially when something does not go as planned. Your feedback is taken seriously and has helped us identify where we need to do better. We are glad that the refund was processed and the issue could be resolved. Again, we sincerely apologize for the inconvenience caused. Best regards, The ReFramed Team

Katja Bekcic

DK · 7. Mai 2026

Verifizierte Bewertung

Predatory warranty policy

Previous bed model broke within 3 year warranty period. Communication about my issue was initially prompt but then had to reach out again for updates for a solution to my problem. Since it was a previous bed model I was only offered replacement parts for a smaller bed or 35% off of a new bed. Also, the warranty now is apparently 2 years but this is not currently reflected on the website.

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7. Mai 2026

ReFramed

Antwort des Unternehmens · 7. Mai 2026

Dear Katja, Thank you for sharing your feedback. We are very sorry that your experience with the warranty process felt frustrating and that the communication was not as smooth as it should have been. We understand that having an issue with a bed within the warranty period is disappointing, and we are sorry that the first proposed solutions did not feel satisfactory in your case. As discussed, we have now refunded you, and we sincerely hope that this has helped resolve the situation for you. We also hope that the case is now settled in a fair way. Your feedback regarding the warranty information and communication process is taken seriously, and we will review this internally to make sure future cases are handled more clearly. Again, we apologize for the inconvenience and frustration caused. Best regards, The ReFramed Team

Claudio Riera

DK · 11. März 2026

Verifizierte Bewertung

Best bed I have ever had

Best bed I have ever had, and with its quality I am sure it will be my bed frame for life. Really enjoy the design and the materials.

0

11. März 2026

S. E.H.

DK · 9. März 2026

Verifizierte Bewertung

Erwartung übertroffen

Ich war etwas nervös, ein Bett bei einem kleineren Start-up zu kaufen, jedoch habe ich mich in das minimalistische skandinavische Design verliebt. Die Lieferung erfolgte schneller als erwartet und verlief reibungslos. Der Aufbau ging super schnell und war auch alleine gut machbar. Ich bin auf jeden Fall voll begeistert von dem Bett.

0

9. März 2026

Giuliat

DK · 8. Februar 2026

Verifizierte Bewertung

Nice product, poor support and delays

I purchased a bed from Reframed because I liked the design and wanted to support a small brand, but the overall experience was disappointing. After payment, communication became slow and the delivery was significantly delayed, and arrived split in 3 instead of a whole piece. Once the bed arrived, 6 essential parts needed to secure the slats were missing. I reported the issue with photos, but after more than a week I have not received any response or solution, I just received the missing pieces and an email when I opened a dispute with Paypal to have a refund. It’s a shame, because the product itself is nice, but due to delays, missing parts, and poor support, the experience let me fear that if for any reason the product will break or have a problem in the future (like I can read in some of the other reviews) the risk is to be ignored and not receive any support

0

8. Februar 2026

ReFramed

Antwort des Unternehmens · 8. Februar 2026

Dear Giuliat, Thank you for taking the time to share your experience. We are truly sorry that the process after your order did not meet the standard it should have. We fully understand your frustration regarding the delay, the split delivery, the missing parts, and especially the lack of timely communication from our side. We are constantly working on improving our support and logistics processes, especially in cases where parts are missing or deliveries arrive separately, so customers receive faster and clearer updates. We are glad to hear that you like the product, and we sincerely hope you will not experience any issues with it in the future. Should anything come up, we will of course support you. Again, we apologize for the inconvenience and the stress this caused. Your feedback is taken seriously and helps us improve. Best regards, The ReFramed Team

Die Akte

Häufige Fragen zu ReFramed

Ist ReFramed seriös?

ReFramed erreicht aktuell 3,7 von 5 Sternen aus 51 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Nygårdsvej 19 st th., 2100 København Ø, DK) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden ReFramed?

Kundinnen und Kunden bewerten ReFramed im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 51 Bewertungen. 16 davon stammen aus den letzten 12 Monaten.

Wo hat ReFramed seinen Sitz?

ReFramed hat seinen Sitz in Nygårdsvej 19 st th., 2100 København Ø, DK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Ist das Profil von ReFramed beansprucht?

Nein. Das Profil von ReFramed ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann ReFramed hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet ReFramed auf Bewertungen?

ReFramed lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.

Kann ReFramed negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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