Bewertung
2,3
Mangelhaft · von 5 Sternen
Druck- und Schildergeschäftprocolored.eu
Procolored Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
6
5 in den letzten 12 Monaten
Druck- und Schildergeschäft
17%
Anteil 5-Sterne-Bewertungen
Bewertungen (6)
5 in 12 MonatenIhre Stimme
Erfahrung zu Procolored schreiben
Tanya
Verifizierte Bewertung
K13Lite Mechanical failure after 3 months and unclear warranty terms
I purchased a Procolored K13 Lite for $4,700 in Dec 25 through a payment plan which i am still paying off. After about three months, the pump began diverting cyan ink into the waste line, causing leaks and forcing me to turn the printer off. Troubleshooting is labour‑intensive and difficult due to the language barrier and the need to record and upload videos for support. The protection plan was not clearly disclosed. It is provided by a third‑party company, covers accidental damage in year one and mechanical failure in year two, and is not an extended warranty. Procolored’s own warranty is one month, and anything involving ink is excluded even when the failure is mechanical. I was also told I needed to purchase additional consumables to receive warranty parts, which I found unacceptable.Support and PR have not responded to my escalation. It is still ongoing. Buyer beware - also check Reddit and YouTube reviews - avoid beta backers who receive free units. The company could improve by accepting liability, refunding or replacing parts, and being transparent about selling an expensive protection plan that does not cover mechanical faults until the second year, while their own warranty expires after one month. Depending on the outcome, I will publish all communication with personal details redacted so this review can be validated. This reflects my personal experience.
0
luke
Verifizierte Bewertung
Originally ordered in December
Originally ordered in December. The machine took over 2 months to arrive. The machine worked well for 2 weeks then the machine stopped working. Sent us out some replacement parts and told us to fit them ourselves. When we told them we didn’t know how the basically said tough we’ve sent the parts out. We requested a refund which they denied and told us it was our fault it was broken. Customer services were rude and told us it’s not their problem. Trying to claim money back through the bank. Do not order from this company
0
Anon
Verifizierte Bewertung
AVOID
8 month old DTF printer - Print head stops working after 4 months. Managed to get them to replace the print head but only with a purchase of something from their store, which i'm convinced i did not need. Again another 4 months later, the replacement print head stops working. I have spent over 5 hours with support how have told me to do this and do that but nothing fixes it. after 5 hours on chat, they needed a break and would close the chat with no solution. Support has been very unhelpful with long wait times between their scripted messages. Seems like they don't read what you're putting and just copy and paste script. They have refused to honour their 6 month warranty on print heads and have stated that the time it takes for them to clog varies from customer to customer, so must be a known issue with the heads. Customer service is awful and they really don't care once they get your money.
0
Anthony MULLEMEESTER
Verifizierte Bewertung
I agree with Olie on this matter
I agree with Olie on this matter. I also received the P13… First of all, the installation is unnecessarily complicated — for anyone without some technical knowledge, it’s a complete waste of time right from the start. Once the installation is finally done, I’ve now spent two months wasting hours with the support technicians in the chat. They have you disassemble and reassemble random parts of the machine, thinking it will fix the issue — but we’re just going in circles. To this day, there’s still no solution: only about one out of four prints actually works, and then the same errors come back again. I’m not asking for a refund, but for an actual solution — I just want the machine to work properly. Be careful before investing in these machines — you’ve been warned.
0
Ollie
Verifizierte Bewertung
BEWARE BEWARE BEWARE!
THIS COMPANY SELLS FAULTY MACHINES AND REFUSES REFUNDS. I purchased the P13 DTF printer from Procoloured back in April, I was told this would arrive in June. 5 months later they sent my shipment, the original went 'missing' and another was sent. This was completely faulty. I spent 2 days speaking to engineers trying to fix the fault it had arrived with, being passed from one person to another being asked to repeat the same processes. No resolution. Despite arriving with a fault they said they would not accept a return as ink had been installed. It is a direct instruction from Procolored to install the ink, there is also no way of knowing if it works without doing so. I was told i would receive an email from management this never came, I'm now going through my payment provider to receive my funds of nearly £5000 back. Across social media the exact same problem is happening to numerous people and a facebook group has even been created regarding a lawsuit. Do not invested with this company, they will send your unusable machines and ignore you
0
Die Akte
Druck- und SchildergeschäftDigitaldruck-ServiceToneranbieterFachgeschäft für Drucker und ScannerDruckereibetriebDruckgeräte und Zubehör
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Procolored
Druck- und Schildergeschäft-Ranking →Häufige Fragen zu Procolored
Ist Procolored seriös?
Für Procolored liegen bisher 6 öffentliche Bewertungen vor (2,3 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Procolored gibt es?
Die bestbewerteten Anbieter in der Branche Druck- und Schildergeschäft sind Optimalprint (3,7 von 5), Druckerei WIRmachenDRUCK (4,5 von 5), Optimalprint (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Procolored beansprucht?
Nein. Das Profil von Procolored ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Procolored hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Procolored auf Bewertungen?
Procolored: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Procolored negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.