Bewertung
2,8
Durchschnittlich · von 5 Sternen
Schuhgeschäftprettyballerinas.com
Pretty Ballerinas Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
52
10 in den letzten 12 Monaten
Schuhgeschäft
40%
Anteil 5-Sterne-Bewertungen
Bewertungen (52)
10 in 12 MonatenIhre Stimme
Erfahrung zu Pretty Ballerinas schreiben
Christine Young
Verifizierte Bewertung
Horrible customer service and charge the customer for taxes they owe
The shoes are well-made and attractive but overpriced. When I wanted to return a pair they would not allow me to send via USPS international mail (with tracking) which was considerably cheaper then using a premium courier. They refused to accept a return that was not from either UPS, Fedex or DHL which were double the cost. When I inquired, they suggested I just donate or gift the shoes i they didn't fit. I paid for the return and then several weeks later got a bill from Fedex to pay for duties they should have paid when they were originally shipped. They expect the recipient in the US to pay their customs duties owed. Don't bother with them - Alex Mills shoes are similar and actually better quality and ship from the US with free returns.
0
Shoelover
Verifizierte Bewertung
Great quality shoes but poor return process
Great quality shoes with timeless designs. My only issue is you are not able to exchange and are responsible for return shipping which is outrageous!! I thought I had found a new spot to purchase shoes but with the poor return process it is definitely enough to turn me away to shop elsewhere.
0
jeson
Verifizierte Bewertung
Do not order from online
Ordered three pairs of shoes over a month ago. Only one pair has just arrived and no replies to my various emails to their customer service
0
Kira Lemgau
Verifizierte Bewertung
Customer service experience and escalation handling
I have been a customer of Pretty Ballerinas for approximately 17 years, and this review relates specifically to my recent customer service experience rather than the product itself. I fully accept the outcome of my return request and understand the policy position regarding worn items. This review is not about that decision. My feedback concerns the handling of my customer service case and escalation request. Over the course of my correspondence, I received multiple template-style responses that did not directly address the specific questions I had raised. In particular, I requested confirmation as to whether my request for escalation to a senior member of the team had been reviewed prior to case closure, and this point was not clearly answered. After my final message, I received a case closure notice followed by a customer satisfaction survey, without any direct response to the outstanding question I had raised. This gave the impression that my escalation request had not been properly reviewed or acknowledged. By contrast, I recently visited the Brook Street store in London, where I had a very positive and constructive interaction with a member of staff. She took the time to listen, engage with my concerns, and offered clear and practical assistance, including a goodwill gesture. The level of service in-store was professional and customer-focused. The contrast between the in-store experience and the email customer service process was significant. This review reflects that inconsistency in my experience. I am sharing this feedback as a long-term customer in the hope that it is useful in reviewing how escalation requests and customer communications are handled.
0
Caroline Mansour
Verifizierte Bewertung
Beautifully crafted shoes
Beautifully crafted shoes. There’s a style available for every occasion.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Pretty Ballerinas
Schuhgeschäft-Ranking →Häufige Fragen zu Pretty Ballerinas
Ist Pretty Ballerinas seriös?
Pretty Ballerinas erreicht aktuell 2,8 von 5 Sternen aus 52 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Pretty Ballerinas?
Kundinnen und Kunden bewerten Pretty Ballerinas im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 52 Bewertungen. 10 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Pretty Ballerinas gibt es?
Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Pretty Ballerinas beansprucht?
Nein. Das Profil von Pretty Ballerinas ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Pretty Ballerinas hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Pretty Ballerinas auf Bewertungen?
Pretty Ballerinas: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Pretty Ballerinas negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.