Bewertung
2,9
Durchschnittlich · von 5 Sternen
POCHLY Erfahrungen
2,9von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
280
79 in den letzten 12 Monaten
Bekleidungsgeschäft
12%
Anteil 5-Sterne-Bewertungen
Bewertungen (280)
79 in 12 MonatenIhre Stimme
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Ken
Verifizierte Bewertung
Warning before you order from Pochly
Warning before you order from Pochly, read through the reviews carefully they are obviously a scam operation. There are multiple customers who have had the same experience that I have had. I ordered these shoes in mid June. I sent out multiple emails, even reaching out to them on Instagram I still have not received the loafers that I ordered. Save yourself some trouble some time and some money don't support this company.
0
Mk
Verifizierte Bewertung
Disaster
Eight months, still no boots and no refund I ordered the black "JIM MORRISON" Western Boots in size 42 (order no. 3793) in December 2025 and paid €379 in full. As long as they still bothered to answer, each reply brought a new explanation. 8 January: a production issue. 3 April: the same. 15 July: the same again, with the boots now in "the final stages of completion" and "very close to shipping". Ten days later, on 25 July, no shipping date could be given at all — only an undertaking to fulfil the order before the summer closure. Every one of those statements turned out to be untrue. The closure has passed. No boots, no tracking number, no refund. I have since sent around ten emails. Not one of them has been answered. The same model, in my exact size, has remained listed in stock on pochly.com throughout — openly on sale to the public while I was being told it could not be produced for me. Those two things cannot both be true. A formal notice was sent in July and expired without a response. Excuses while they are still replying, silence once you insist. Take that into account before you pay.
0
Anton Kondraiuk
Verifizierte Bewertung
How I got back my money from these SCAMERS!
After 6 months since placing my order, I finally got my money back! Last 2 months, Pochly kept ignoring me, so I found a useful review here that said that I can create a complaint to my bank so that the bank can return the money legally. I spent hours collecting all the evidence in one place and answering questions from my bank, but after all, they were able to report scam behaviour and return my money within 1 day after placing the complaint. You can do the SAME! Thank you,, for keeping customer reviews clear and transparent. Hope my review will help someone as well!
0
Robin
Verifizierte Bewertung
Sad to see they are still doing it
Hello, I had a terrible experience with them a while ago and it's disappointing to see that customers are still reporting similar problems. On their social media, I found dozens of customers describing experiences like mine, with some saying they waited as long as a year to receive their refunds. I've also attached my email correspondence with Pochly for reference. Side note: The first pair of boots I ordered and received was supposed to be the Jimi Hendrix style, but they sent me the Muddy Waters model instead. Maybe they did it on purpose, hoping I would return the boots and end up with neither my money nor the boots. I didn't. The quality of the boots was actually okay, but honestly, you're better off spending a little more and buying a pair of YSL boots instead. This whole experience simply wasn't worth it. Pochly caused me a great deal of unnecessary stress and wasted a lot of my time. 16.04 Made the order 19.04 Sent an e-mail asking when are my boots gonna be sent. FIRST answer: 22.04 I've checked with our production team, they were controlling your boots, and they had some problems with the zippers. Now they sent the parcel back to our warehouse, to make sure they can replace it or make a new one. We apologize for this delay but we want to give our customers the best result in terms of quality. 24.04 The team is working to solve this issue, that unfortunately affected few of our orders. We are following them strictly. As soon we have news we will update you. Bear with us for a couple more of days please. 29.04 The quality is really important for us, I will now proceed to technically explain what happened and why we are late for the shipping: in many boots of the smallest sizes (39, 40 and 41) the zip tends to jam along the curve, which is strange since it is a YKK. We know that this information may not be of interest to you, but we wanted to inform you. The situation will certainly be resolved maximum within 10-12 working days. 17.05 Production is going great, we managed to solve the problems related to the hinges. We're just getting the boots . We will provide precise updates regarding delivery times in the next week, thank you very much for your kind waiting! 28.05 We’re currently packing all orders with care and attention to detail, ensuring that your boots are in perfect condition when they arrive. 19.06 We are preparing shipments. You will receive the tracking by the end of the week, thank you very much for your kind waiting. 26.06 We apologize for late reply. Did you receive your track? The boots will be ready to sent in the next days and yes, with the complementary belt! 1.07 Your holds are now on the shipping list, they will be ready to leave in a few days. We will send you an email the day before the courier will collect them. Thank you for your kindly waiting! 03.07 Dear Mr. Thank you for the many emails, text etc you are sending concerning your order. Please allow us the right time to answer, without bombarding our customer service team as they are already busy everyday with so many emails and request. As my collegue said in our last communications, is going to be a matters of a few more days and the parcel will be sent out. We are finally in the last step of production and the boots are ready to being sent out. Boots were never sent I filed a dispute with my credit card company and received my refund in October.
0
Baker
Verifizierte Bewertung
I Had to Pretend to Be a New Customer Just to Get a Response
I have never had to work this hard to get my money back from an online retailer. I ordered a pair of boots from Pochly in November 2025. In January 2026, I received an email explaining there would be a production delay. I completely understood. Delays happen, and I was happy to be patient. What I was not prepared for was months of being ignored. Beginning in March, I repeatedly emailed Pochly requesting updates on my order. I also contacted them through the chat feature on their website. My emails went unanswered. My chat messages went unanswered. Meanwhile, Pochly continued sending marketing emails and promoting new products across social media as though nothing was wrong. After months with no boots and virtually no communication, I requested a refund. When I still couldn't get anyone to respond, I decided to test whether customer support was actually being monitored. I opened a new browser, used a different name and email address, and started a new chat pretending to be a prospective customer interested in purchasing one of their expensive jackets. I received a response the very next day. The moment I revealed who I was and that I was a customer concerned with a past order, the conversation changed. I was immediately recognized and told they would begin processing my refund. Before doing so, however, they asked me to remove the negative review I had posted. Wanting to believe the issue was finally going to be resolved, I removed my review in good faith. After I told them I had deleted the review, they informed me that my boots had never been shipped, that they had no idea why, and that everything would be taken care of the following Monday. Then...once again...Nothing happened. Weeks passed with no refund, no meaningful update, and no communication. Eventually they sent me another email acknowledging my refund request and that there was a production delay due to the metal material on the boot. However, instead of simply apologizing and resolving the issue, they incorrectly claimed that I had only started contacting them in the previous few weeks instead of months on end. That was simply not true. I had been trying to reach them since March through email, long before I ever resorted to using the website chat under a different identity. Once again, despite acknowledging my refund request, nothing happened. My money was still not returned. Ultimately, I had no choice but to dispute the charges through my credit card company. They investigated the matter, contacted Pochly on my behalf, and recovered my money through the dispute process. To this day, I have not heard another word from Pochly since June 22nd, when they told me they would be refunding me. The production delay was never what disappointed me. Delays happen, and I don't fault the company for that. In fact, I'm sure the boots are high quality, I just never had the opportunity to find out. What disappointed me was the complete lack of accountability in their customer service. Months of unanswered emails. Unanswered chat messages. Having to pretend to be a brand-new customer just to receive a response. Being asked to remove my review before my issue was resolved, only for communication to stop again after I did. Promises that were never followed by action. And to top it all off, receiving an email that claimed I had only been contacting them for the previous few weeks, despite months of documented emails showing otherwise. I wanted these boots. I wanted this company to succeed. I gave them every opportunity to make this right. Instead, I spent months chasing updates, chasing a refund, and ultimately relying on my credit card company to recover my money. The boots may be excellent, I honestly wouldn't know. What I do know is how I was treated as a customer, and based on that experience, I cannot recommend Pochly. Companies make mistakes. Great companies take responsibility for them. Unfortunately, that was not my experience with Pochly.
0
Die Akte
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Ist POCHLY seriös?
POCHLY erreicht aktuell 2,9 von 5 Sternen aus 280 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Viale dei Ciclamini 18, 80013 Casalnuovo di Napoli, IT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden POCHLY?
Kundinnen und Kunden bewerten POCHLY im Schnitt mit 2,9 von 5 Sternen („Durchschnittlich“) auf Basis von 280 Bewertungen. 79 davon stammen aus den letzten 12 Monaten.
Wo hat POCHLY seinen Sitz?
POCHLY hat seinen Sitz in Viale dei Ciclamini 18, 80013 Casalnuovo di Napoli, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu POCHLY gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von POCHLY beansprucht?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.