Bewertung
1,5
Schlecht · von 5 Sternen
Plusnet Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Internetanbieter
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Plusnet schreiben
TM
Verifizierte Bewertung
Terrible service
They do not provide the service they guarantee. There is not an email address to complain. Complaints are dealt with by bots. They have locked me into a two year contract and I am struggling to get out of it. Beware!
0
Kevin Trafford
Verifizierte Bewertung
Don’t move to fibre
Whatever they tell you moving to fiber from copper is not a good idea. Initially lost internet for 24 hours after being assured it would only be a couple of hours. Stopped working after 6 hours and now being told no one can get out to us to fix it for 3 days. So four days no Wi-Fi and counting. Cowboys
0
Modern Customer
Verifizierte Bewertung
Changing from Plusnet to EE as the…
Changing from Plusnet to EE as the former no longer provides landlines. They are so obsessed with following process and providing blanket information they don’t provide all the details essential to a functioning service and preservation of my phone number. I have had time wasting hours of phone calls with both companies and get different answers from each ”guide” I have spoken to. I have received totally inadequate guidance and only discovered I can’t use their phone service for technical reasons after concluding a contract. Together with this and difficulties in finding suitable dates the contract has been concluded and cancelled several times. As Plusnet are gradually automatically migrating customers but are unable to say when I tried to organise the migration myself, I was not informed by EE there would be an £80 early exit charge. I only discovered this on phoning Plusnet and had to cancel the contract and start over. It is unacceptable that customers lives are being disrupted in this manner with the threat of the loss of a landline and their own phone number. I have enjoyed around 30 years of broadband and landline service from Plusnet and am unable to find any continuity with EE as Plusnet has recommended. They are sister companies and should be able to work together to provide a seamless migration and with adequately informed staff to provide guidance rather than their take it or leave it attitude. Their sole purpose is sales without any ability to think outside their box and regardless of whether or not their system is suitable and works for their customers! I still have copper wire and their sole interest seems to lie with selling full fibre products but the service has not yet been installed in my area and no dates available on when it will be. IT IS POINTLESS EE GOING THROUGH THE TIME CONSUMING PROCESS OF CONCLUDING A CONTRACT SEVERAL TIMES WITH CUSTOMERS ONLY FOR THEM TO DISCOVER AFTERWARDS YOU CANNOT DELIVER THE GOODS! “ If you need help with your broadband or landline options, please call 0330 123 1105 and one of our guides will be happy to help. Thanks – Matty” Marty, thanks for you inappropriate AI response. Clearly you have failed to read or understand the specifics of my complaint as you merely repeat the contact details of exactly the same service EE has no competence to deliver! Where is the EXCELLENT SERVICE you claim to provide to customers at the beginning of every phone call? Neither company takes responsibility. I hsve been transferred internally from one company to the other several times to be told to call the other company, bit to mention the many hours wasted on the phone trying to get connected to the right departments and get an answer..
0
Matt
Verifizierte Bewertung
Rude and pushy retentions team
I've been with Plusnet for a very long time, much more than 10 years, perhaps even more than 15, and their service has been pretty good overall (I'd probably have given them a 4 star review). But between my wife being terminally ill and running my own business I don't have a whole lot of hours left at the end of the day. When my contract ended the price more than doubled to an utterly obscene price for ADSL, and I simply didn't have the time to mess about with switching to a fibre contract so just paid it while resenting the more and more (3 stars for preying on those who are vulnerable). Then they started pushing me onto EE, which I never asked for nor agreed to, because I have a phone line that they, of all people, should be able to see hasn't been used for about 10 years. I wasn't happy with that and tried to move to a fibre contract with Plusnet, but the page wouldn't work (at this point I'd have given them 2 stars). In the end I went to one of their competitors and got a package that's guaranteed not to change price mid-term, comes with a fixed IPv4 at no extra cost, a block of IPv6s (the lack of IPv6 on Plusnet has always been a problem, it's 2026 for crying out loud!), and a guarantee of no peak slowdowns. Switching was easy and, after the various recent debacles with Plusnet, a breath of fresh air. I then got a call from someone at Plusnet retention who was, frankly, incredibly rude and very pushy. After arguing with me for about 10 minutes when I had many much more important things to be doing, the only way to get rid of him was to adopt the same attitude he'd been expressing towards me throughout the call and to be rude in return. That call is what sealed the deal for a 1 star review. So long Plusnet, I can't imagine I'll be back.
0
Patrick Hobbs
Verifizierte Bewertung
I really wouldn't recommend Plusnet
I really wouldn't recommend Plusnet. I have been a customer for many years. I am charged significantly more than new customers, my latest bill was £58 a month, the most Plusnet charge new customers in my area is around £35 a month. On top of this the speeds are slow and the connection drops frequently. This is how loyal customers are treated. Also they cannot be contacted by email and do not have online chat
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Plusnet
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Ist Plusnet seriös?
Plusnet erreicht aktuell 1,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (2 Pinfold Street, S1 2GU Sheffield, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Plusnet?
Kundinnen und Kunden bewerten Plusnet im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Plusnet seinen Sitz?
Plusnet hat seinen Sitz in 2 Pinfold Street, S1 2GU Sheffield, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Plusnet gibt es?
Die bestbewerteten Anbieter in der Branche Internetanbieter sind Vodafone UK (4,8 von 5), Plus (1,2 von 5), Portugal Internet (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Plusnet beansprucht?
Nein. Das Profil von Plusnet ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Plusnet hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Plusnet auf Bewertungen?
Plusnet: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Plusnet negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.