Bekleidungsgeschäft pentagon-tactical.com

PENTAGON® TACTICAL Erfahrungen

2,7von 5 · Durchschnittlich

12 Bewertungen

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Bewertung

2,7

Durchschnittlich · von 5 Sternen

Stimmen

12

8 in den letzten 12 Monaten

Bekleidungsgeschäft

33%

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Bewertungen (12)

8 in 12 Monaten

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Rene

GR · 19. August 2026

Verifizierte Bewertung

Lockvogel Angebote, sehr enttäuschend.

Ein Welcome15% wird angeboten und nach Zahlung und Bestellung Bestätigung kommt am nächsten Tag ein Mail das ein Fehler aufgetreten ist und man den Betrag nach Zahlen soll, genau dem Discount. Tolle Firma, nicht! Wurde natürlich nicht gemacht. Zumindest das Geld wurde umgehend zurück überwiesen

19. August 2026

Alexander Gruber

GR · 25. Juni 2026

Verifizierte Bewertung

Unprofessional company!!!

Unprofessional company!!!! False Sizecharts. When ordering a fresh tac short in Medium which says 1/2 waist fr is 28 and you get a short with 38 inch they say it's all like ordered. No Quality Control on the products made in china. Directly made to the problem of the customer. They even are not ashamed to ask for another 11 Bucks for a exchange of products after you sent back false items for 18 Euros. Also not answering EMAILS for Weeks. Truly incompetent.

25. Juni 2026

dim vol

GR · 6. Februar 2026

Verifizierte Bewertung

I have Order 2 Pants from them.

I have Order 2 Pants from them. FedEx has no Club where it is. I reach out to the Pentagon Customer Service I wrote 2 Emails but no answer. Very unprofessional

6. Februar 2026

PENTAGON® TACTICAL

Antwort des Unternehmens · 6. Februar 2026

Thank you for your feedback. We’re sorry for the frustration caused by the delayed reply to your message — this is not the level of responsiveness we aim to provide. After reviewing the case internally, we did locate your email and regret that, due to an unexpected staffing issue, it was not handled as quickly as it should have been. For that, we sincerely apologize. Regarding your order, it was dispatched promptly from our facilities and tracking details were sent automatically. According to the courier’s tracking history, the shipment reached the local facility the following day, experienced two delivery exceptions, and was then transferred to a local partner to complete delivery. The parcel was successfully delivered shortly after. During our review, we also noticed that different contact details were used across communications, which may have contributed to the confusion. We understand how the overall experience may have felt from your perspective, and we genuinely regret the inconvenience. If you would like us to review anything further or assist you directly, please contact us — we will be glad to help. — Pentagon Tactical Support Team

Kő Pál

GR · 26. Januar 2026

Verifizierte Bewertung

BDU 2.0 pants strange sizing

I have a pair of BDU 2.0 pants Coyote colour for 2 or 3 years. Have purchased new, luckily I was able to change the size since my normal size was way too small, so I went one size up and its still snug. Quality is awful, seams are not aligned, but at least it’s durable. I’ve bought a pair in Terra Brown recently in the same size, and it’s just literally one size smaller. Waist measures 2 centimeters less than the old pair, while the tag reads the same size.

26. Januar 2026

PENTAGON® TACTICAL

Antwort des Unternehmens · 26. Januar 2026

Thank you for the detailed and technical feedback. The BDU 2.0 pants have undergone controlled production updates over the years, including fabric sourcing and dyeing processes. While the design specifications remain consistent, variations in fabric behavior during dyeing and finishing can result in minor dimensional differences between production runs. That said, a measurable waist deviation of the kind you describe should not occur within the same labeled size. This will be escalated to our product development and quality control teams for review against the specific production batch. We would welcome the opportunity to examine this further. Please contact [email protected] with photos and measurements if possible, so we can assess the issue accurately and discuss next steps. — Pentagon Tactical Support Team

Bettina Jensen

GR · 5. Januar 2026

Verifizierte Bewertung

STAY AWAY FROM THIS COMPANY

I am extremely disappointed with how this company has handled my case. I purchased a jacket where the zipper broke shortly after delivery. What should have been a straightforward return or warranty process turned into a long and exhausting exchange of emails. Despite clearly stating that the item was defective and that I wished to return it, I was repeatedly told that I had to find a courier myself and provide exact pickup details, instead of being given a simple return label or clear return instructions. At no point was I provided with a confirmed return address or a workable solution. The responsibility was continuously pushed back onto me as the customer, even though they are the seller, they chose the courier, and they shipped the item. Eventually, communication stalled altogether. This approach feels unprofessional and unacceptable. Customers should not be expected to solve a company’s internal logistics in order to return a faulty product. Based on my experience, I cannot recommend this company.

5. Januar 2026

PENTAGON® TACTICAL

Antwort des Unternehmens · 5. Januar 2026

We are sorry to read that your experience did not meet expectations. At Pentagon Tactical we take product claims and customer support seriously. In this case, we confirmed from the beginning that the jacket could be returned for technical inspection and refund if a manufacturing defect was verified. Due to courier limitations in the customer’s area, alternative return options were discussed while arrangements were being confirmed. Unfortunately, the product was disposed of before the return process was completed, which made inspection and refund processing impossible under our policy and standard warranty procedures. We understand the frustration involved and regret that the matter did not reach the resolution the customer hoped for. Our team remains committed to transparent processes, consistent policy application, and continuous improvement of our service.

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