Patioslife Erfahrungen 2026: 2,6 von 5 (599 Bewertungen)

Bewertung

2,6

Durchschnittlich · von 5 Sternen

Stimmen

599

597 in den letzten 12 Monaten

Geschäft für Gartenmöbel

24%

Anteil 5-Sterne-Bewertungen

Bewertungen (599)

597 in 12 Monaten

Ihre Stimme

Erfahrung zu Patioslife schreiben

Mavis Thomas

HK · 29. August 2026

Verifizierte Bewertung

I ordered the 9x9 umbrella because I was planning a BBQ for the summer.

I ordered the 9x9 umbrella because I was having a BBQ and the company site says it ships with 2-3 days, which was perfect for me. 3 days later, i did not receive any notification that it was shipped. I emailed the company and Lucky responded, that the product was out of stock and provided me with 2 options as a substitute instead of the 9x9 umbrella. I selected one of them and the umbrella was delivered within 3 days. The umbrella was bigger as I went for the 10x13 with the upgraded lighting. it is the perfect size, the installation of the umbrella is easy, I found the videos on this site very helpful as I watched them to see the ease of installation as I am a single woman. Yes, you most put some sand/water/rocks etc. in the base to stabilize it prior to mounting the umbrella into the base as it is heavy and the empty base will tip over, you will need help mounting the umbrella, while the assembly is a one man job, the mounting the the of the umbrella into the base is definitely a 2 person job. The umbrella worked perfectly for the space and lots of complements were had at the BBQ, it provided the perfect shade during the day and a great ambiance in the night with the lighting. I would recommend the company and the product. I believe the company is definitely e-commerce and does all of it transactions via email, and the consumers will need some time to get use to this type of transaction, especially when they discover there is no phone number to call, no person to yell at or give then assurance that the product will be shipped. I will definitely purchase again from this company, and will recommend them and the quality product they sell.

0

29. August 2026

Patioslife

Antwort des Unternehmens · 29. August 2026

Dear Mavis, Thank you so much for taking the time to share such a detailed review with us. We’re delighted to hear that your 10 × 13 umbrella with upgraded lighting turned out to be the perfect choice for your BBQ space and that you’re enjoying both the daytime shade and the evening atmosphere it creates. We also really appreciate your understanding and patience when your original choice was unavailable. We’re glad that Lucky was able to help you find a suitable alternative and that the replacement option worked out even better for your needs. Your comments about the installation experience, the videos, and the stability of the base are incredibly helpful. We hope your new umbrella continues to bring you many enjoyable moments outdoors. Thank you again for your recommendation and for choosing Patioslife. We truly appreciate your support and look forward to welcoming you back again in the future. Warm regards, Patioslife Customer Support Team

Elizabeth Dack

HK · 29. August 2026

Verifizierte Bewertung

Do not order from this company

I have had the same experience as many other ‘victims’. Ordered on 21 July for an event on 31 July - the website stated a 1-2 day dispatch time. They are accepting orders with absolutely no ability to fulfill them. The customer service was incredibly slow, but ironically when I finally notified them that I would be contacting my bank to obtain a refund at 9am, I received an email at 8.59am from them! Obviously, not notifying me that my refund had been made, simply stating that if I did this, it would slow the refund down, which is a blatant lie. In summary, please do not order from this company, they are useless.

0

29. August 2026

Patioslife

Antwort des Unternehmens · 29. August 2026

Dear Elizabeth, We are sorry for the frustration and disappointment caused by your experience. We completely understand why you felt upset, especially after ordering for a specific event date and then having to chase for updates and a refund. This was not the experience we wanted you to have. Regarding the refund communication, we are sorry for the confusion. Once a refund is processed, the time for the funds to appear in the account can vary depending on the payment provider and the bank involved. Our team is not able to see the exact moment when the funds are released or reflected on the customer’s side, which can sometimes create a difference between the refund being processed and the customer seeing it completed. We also understand why the timing of our email caused concern. The intention was not to delay your refund or make the process more difficult, but we appreciate that this was not clear from your perspective. Looking back, we should have communicated the refund progress more clearly and reduced the need for you to keep following up. We are sorry that you were left feeling that you had to chase for answers. Thank you for sharing your experience. Your feedback highlights areas where we need to improve, particularly around delivery updates and refund communication. Warm regards, Patioslife Customer Support Team

Customer

HK · 29. August 2026

Verifizierte Bewertung

If I could rate this company as zero…

If I could rate this company as zero stars I would! Avoid at all costs! I ordered a charcoal grey 2.5m X 2.5m cantilever parasol on 7th August, not out of stock according to their website and with delivery around 3-5 working days. Immediately, after placing my order I received an email saying it will be up to two weeks due to high demand but to contact them if this was an issue. This was an issue as looking after a new born baby & a dog for my daughter so I contacted them (no easy task) by using their online contact form & then email, I was then offered a 3m X 4m cream parasol for a "similar" look! I declined this & asked when the one I wanted would be available. I was told they are checking stock availability, so in other words I assume this means they do not hold the stock there & have no idea when they will get some. I asked on their online chat for a telephone number so I could call them, evenutally they replied and asked for my number and availability to talk. No one ever called. Emailed again, and was given another solution of a burgandy or turquoise parasol in the larger sizes. Again this was not acceptable as I had previously explained we have limited space and wanted grey to match existing furniture. I asked for a refund and surprise surprise got another email with an offer of a 3% discount, totalling a staggering £13.70 but with still no date for my parasol. I politely declined and insisted again on a refund to my original payment method which was a credit card. I was then asked for different bank account details as they could not refund to my original payment method due to an internal processing matter, despite their own refunds policy stating this is the only way they will refund. My credit card company said that this is highly unusual way for a merchant to operate. I was told the refund request was passed to their finance team and I would get an update when this was being processed. The last communication I had with them was ten days ago and I am now asking my credit card company to claim the money back via their Chargeback scheme as this payment is protected. All emails received from customer services (Mia & Fiona) were very polite and offer many alternative solutions, however I just believe that this just a time stalling tactic. I'm now down £456, have no parasol and will probably incur credit card charges whilst waiting for this matter to be resolved, In hindsight, I would never have used this company and would not recommend them to anyone else.

0

29. August 2026

Patioslife

Antwort des Unternehmens · 29. August 2026

Dear Customer, We’re sorry to read how disappointing this experience has been. We can understand why this situation has been so frustrating, particularly after the amount of time and effort you have spent following up with us. We understand that the alternative options we provided were not suitable for your situation. You selected the 2.5 × 2.5 m Charcoal Grey parasol for specific reasons, including your available space and existing furniture, and we recognise that different sizes or colours did not solve the original issue you contacted us about. We also understand your concerns regarding stock availability and delivery communication. Regardless of the reason for a delay, customers should be given clearer information as early as possible, and we recognise that this is an area where we need to improve. Regarding the refund process, we are sorry this created further concern. The request for additional information was part of our process for handling refunds in certain situations, and it was not intended to make the refund more difficult or cause any delay. However, we understand that after such a long wait, this added to your frustration. We would like to review your order and the communication history properly rather than provide a general response. If you are willing to share your order number, we would appreciate the opportunity to understand the full circumstances and review what happened. Warm regards, Patioslife Customer Support Team

DARREN MAHER

HK · 29. August 2026

Verifizierte Bewertung

SCAMMERS

How can I say, stay away from this company as far as you can. DO NOT purchase anything, you will not receive it and you will not get your money back, I am currently fighting with the Barclaycard and the FCA. They do not supply the goods and they do not refund. Keep running from this company and when you are out of breath, check and then keep going as far as you can. Awful experience and it's only getting worse. STAY AWAY from these scammers!!!!

0

29. August 2026

Patioslife

Antwort des Unternehmens · 29. August 2026

Dear Darren, We’re truly sorry for the frustration and disappointment you have experienced with your order. We understand why you feel upset after having to spend so much time following up regarding the delivery and refund process. This is not the experience we want any customer to have, and we apologise for the inconvenience and stress this situation has caused. We have looked into your case and understand your concerns. We are sorry that the process did not go as smoothly as it should have, and that the refund process added further frustration during an already disappointing experience. We also regret that you felt you had to seek further assistance to move the matter forward. We understand how frustrating this must have been and appreciate you sharing your experience with us. We take your feedback seriously and will continue working on improving our communication and handling of similar situations. Warm regards, Patioslife Customer Support Team

Mrs Keepax

HK · 28. August 2026

Verifizierte Bewertung

AEGIS PREMIUM PARASOL, LOVE IT

After a slightly shaky start everything then went to plan Goods are exactly what we wanted, and customer service has been above and beyond, well pleased customer

0

28. August 2026

Die Akte

Geschäft für Gartenmöbel Garten

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 94 % der negativen Bewertungen.

Alternativen zu Patioslife

Geschäft für Gartenmöbel-Ranking →

Häufige Fragen zu Patioslife

Ist Patioslife seriös?

Patioslife erreicht aktuell 2,6 von 5 Sternen aus 599 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (RM 9042, 9/F, BLK B CHUNG MEI CTR 15-17 HING YIP STREET,KWUN TONG, 00000 Hong Kong, HK) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Patioslife?

Kundinnen und Kunden bewerten Patioslife im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 599 Bewertungen. 597 davon stammen aus den letzten 12 Monaten.

Wo hat Patioslife seinen Sitz?

Patioslife hat seinen Sitz in RM 9042, 9/F, BLK B CHUNG MEI CTR 15-17 HING YIP STREET,KWUN TONG, 00000 Hong Kong, HK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Patioslife gibt es?

Die bestbewerteten Anbieter in der Branche Geschäft für Gartenmöbel sind Wayfair UK (4,3 von 5), Eminza (4,7 von 5), Nordic Nest (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Patioslife beansprucht?

Nein. Das Profil von Patioslife ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Patioslife hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Patioslife auf Bewertungen?

Patioslife: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Patioslife negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

Erfahrung teilen Zur Startseite