Optics Trade Erfahrungen

4,6von 5 · Hervorragend

271 Bewertungen

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Bewertung

4,6

Hervorragend · von 5 Sternen

Stimmen

271

31 in den letzten 12 Monaten

Schießplatz

63%

Anteil 5-Sterne-Bewertungen

Bewertungen (271)

31 in 12 Monaten

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Mrs J Brennan

SI · 24. August 2026

Verifizierte Bewertung

Excellent service and prompt delivery

Excellent service and prompt delivery, will buy again

24. August 2026

Giorgio Angelo Montagna

SI · 15. August 2026

Verifizierte Bewertung

ASSISTENZA RAPIDA, PROFESSIONALE E AFFIDABILE

Esperienza molto positiva con Optics Trade. Ho contattato il servizio clienti per chiedere alcune informazioni riguardo al mio ordine e ho ricevuto una risposta molto rapidamente. L’assistenza si è dimostrata disponibile, affidabile e professionale, fornendomi tutte le informazioni di cui avevo bisogno. Ho apprezzato particolarmente la rapidità e la serietà con cui hanno gestito la mia richiesta. Un servizio clienti davvero efficiente. Consigliato!

15. August 2026

Frank Biesboer

SI · 5. August 2026

Verifizierte Bewertung

Delivery in perfect state of what I…

Delivery in perfect state of what I orderd

5. August 2026

Yana Dziuba

SI · 5. August 2026

Verifizierte Bewertung

Almost two months of waiting — then my order was cancelled without any notification

I am absolutely shocked and extremely disappointed by the way OpticTrades has handled my order. I have honestly never experienced such audacity and such disrespectful treatment from a company before. I placed my order at the beginning of June. At the time of purchase, the product was shown on the website as available, with an estimated delivery time of three to four weeks at most. After more than six weeks had passed and I had received neither the product nor any clear information about its delivery, I contacted customer service. Only then was I informed that the product was apparently not in stock at all and that OpticTrades first had to order it for their own warehouse. I was then told that I should expect delivery only at the end of August. For this reason, I contacted Klarna and asked them to pause the payment until the delivery issue was clarified. Klarna handled the matter without any problems and temporarily suspended the payment. OpticTrades’ reaction was simply unbelievable: they cancelled my order without contacting me, without asking me anything, without providing any explanation and without sending me any cancellation email. Several days later, I contacted OpticTrades again because I did not accept their explanation about the product needing to be reordered. The product had been shown as available when I placed my order. Only after I contacted them myself did they inform me that my order had been cancelled because I had opened a case with Klarna. This level of audacity is something I have never encountered before. I had already waited almost two months. Had I not contacted the company again, I could have continued waiting until the end of August for an order that had already been cancelled without my knowledge.... This is not merely poor customer service. It is completely unacceptable, disrespectful and unprofessional behaviour.

5. August 2026

Optics Trade

Antwort des Unternehmens · 5. August 2026

Dear Yana, Thank you for sharing your feedback. We are sincerely sorry for the frustration and disappointment caused by this situation. We would like to clarify what happened with the cancellation of your order. When the payment case was opened with Klarna, a refund of the payment was requested through their system. Once a refund is requested and processed in this way, the corresponding order is automatically cancelled in our system. The cancellation was therefore triggered automatically as part of the refund process and was not a manual decision made by our team to cancel your order without informing you. We are sorry if this was not clear to you. Please also check your spam/junk folder, as the order cancellation email may have been filtered there. Regarding the delivery time, the Aimpoint QRP2 mount was on backorder with the manufacturer, which caused the delay. We did inform you about the extended waiting time once we received the updated information from the manufacturer. We sincerely regret the misunderstanding regarding the cancellation and the inconvenience caused by the extended waiting time. It was certainly not our intention to leave you waiting for an order that had already been cancelled without you being aware of it. Once again, we apologize for the situation and appreciate your understanding. Kind regards, Optics Trade Team

Terry

SI · 22. Juli 2026

Verifizierte Bewertung

Looks High End - Be Careful

There is a pattern here among the negative responses that I am unfortunately now experiencing with Optics Trade. First, I sent emailed Optics Trade a question about the product I had ordered. I had to email on four separate occasions in order get what should have been a straightforward answer. As other mentioned response time is slow. Overall it took roughly 3 weeks to have the question answered. Unfortunately, I am now working through a bigger issue with Optics Trade. I received products which are damaged and cannot be used. Again the pattern has emerged that Optic Trade is very slow to respond and from the answers to their questions I would guess they do not know the products that they sell. So far the resolution they’ve offered me is a 25% refund on items that I cannot use or 15% discount on my next order. Keeping and using the products is simply not an option as it would cause damage to my rifle. This is something that I would have hoped a retailer like Optics Trade would understand. It does not seem to be the case. Overall, at the moment I am out a fair amount of time and money for issues that an online retailer should not be having in 2026. Amazon and EBay figured that stuff out in the 90s. Even Temu can ship a product to my door and return it if necessary without issue. Avoid. Especially if you are shopping for products are or will be used with higher end optics.

22. Juli 2026

Optics Trade

Antwort des Unternehmens · 22. Juli 2026

Dear Customer, Thank you for taking the time to share your experience. We are truly sorry that we did not meet your expectations and sincerely apologize for the frustration and inconvenience this situation has caused. We understand your disappointment regarding both the communication delays and the condition of the products you received. This is not the level of service we strive to provide, and we completely understand why you are upset. To resolve this matter, we will send you brand-new replacement products free of charge. Before dispatching them, our team will carefully inspect each item to ensure it is in perfect, as-new condition, so you can receive them with complete confidence. We appreciate your patience while we work to make this right. We value every customer and are committed to resolving issues fairly and professionally when they arise. Once again, please accept our sincere apologies. We hope the replacement products will restore your confidence in our service and give us the opportunity to provide you with the experience you originally expected. Kind regards, The Optics Trade Team

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Typische Antwortzeit unter 7 Tagen. Beantwortet 93 % der negativen Bewertungen.

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Ist Optics Trade seriös?

Optics Trade erreicht aktuell 4,6 von 5 Sternen aus 271 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Pirnikova ulica 5, 2310 Slovenska Bistrica, SI) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Optics Trade?

Kundinnen und Kunden bewerten Optics Trade im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 271 Bewertungen. 31 davon stammen aus den letzten 12 Monaten.

Wo hat Optics Trade seinen Sitz?

Optics Trade hat seinen Sitz in Pirnikova ulica 5, 2310 Slovenska Bistrica, SI. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Optics Trade gibt es?

Die bestbewerteten Anbieter in der Branche Schießplatz sind EDgun Shop (4,6 von 5), HUBEN AIRGUNS SHOP (4,5 von 5), Planet Shooters (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Optics Trade beansprucht?

Nein. Das Profil von Optics Trade ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Optics Trade hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Optics Trade auf Bewertungen?

Optics Trade: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Optics Trade negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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