OKKIA Erfahrungen

3,8von 5 · Gut

100 Bewertungen

Nicht beansprucht Beanspruchen Antwortet blitzschnell

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Bewertung

3,8

Gut · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Sonnenbrillengeschäft

66%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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Andrea Demichelis

IT · 1. September 2026

Verifizierte Bewertung

Ne ho comprati 3

Ne ho comprati 3, favolosi! Super resistenti e esteticamente unici. Davvero una bellissima scoperta! Sono certo che in futuro presentassero nuovi modelli ci farò un pensiero.

1. September 2026

tanya devriendt

IT · 28. August 2026

Verifizierte Bewertung

DO NOT ORDER

I made an order on the 11th of July and still haven't received my sunglasses. I mailed different times and still no feedback. I WANT MY MONEY BACK. One advise don't order from this site - worst experience ever!!!

28. August 2026

OKKIA

Antwort des Unternehmens · 28. August 2026

Dear Customer, We are sorry for the inconvenience and for the delay affecting your delivery. However, we would like to clarify that our Customer Care team has always replied to your communications. As already explained in our previous messages, we are currently investigating the shipment with the courier in order to understand what happened to your parcel. Unfortunately, when a shipment encounters an issue while in transit, we need to wait for the courier to complete the necessary checks and provide us with an official update before we can proceed with the appropriate resolution. We are currently awaiting their response and, as soon as we receive confirmation regarding the status of your shipment, we will of course proceed promptly with the appropriate solution to your case. We understand that the wait is frustrating, but please be assured that your request has not been ignored and that our Customer Care team is actively following the matter. OKKIA Customer Care

IT · 26. August 2026

Verifizierte Bewertung

En attente de livraison depuis 1 mois! aucune action du service support

Pour faire suite au précédent avis, 3ème demandes d'intervention du service support concernant une paire de lunette de soleil acheté sur le site depuis le 1er août. Toujours la même réponse du service support "on traite votre demande sous 48/72h. Je ne sais même pas comment me faire rembourser car il existe que des demandes de remboursement pour des commandes reçues - Et comme personne ne répond et qu'il n'y a pas de numéro de tél, je pense que c'est foutu! Je déconseille fortement ce site Je viens de faire ma demande de remboursement voilà la réponse: Commande pas encore livrée ou date de livraison actuellement indisponible. Réessaie plus tard

26. August 2026

OKKIA

Antwort des Unternehmens · 26. August 2026

Dear Customer, We are sorry for the delay you are experiencing with your delivery, but we would like to clarify a few important points regarding the handling of your case. Contrary to what is stated in your review, our Customer Care team has always replied to your requests and your case is currently being handled. Unfortunately, your parcel has encountered an issue while in transit. Once an order has been handed over to the courier, we have no direct control over their logistical operations. When tracking stops updating, we need to open an investigation with the courier to determine the exact location of the parcel and whether delivery can still be completed. These investigations require technical processing time on the courier’s side. We cannot immediately declare a parcel lost or provide a final resolution until we receive the necessary information from them. This does not mean that your request has been ignored. We are actively following your case and a solution will of course be provided, whether through the successful delivery of your order or, should the courier confirm that the parcel can no longer be delivered, through the appropriate resolution regarding your payment. We fully understand that the wait is frustrating, but we would like to reassure you that you have always received assistance from our Customer Care team and your case is still being followed up with the courier. OKKIA Customer Care

Chiara Manghina

IT · 26. August 2026

Verifizierte Bewertung

Pessima esperienza

Pessima esperienza. Non comprate mai online da loro. Ordinato un paio di occhiali un mese fa e non sono mai arrivati. Il servizio informazioni che ha smesso di rispondere ai miei reclami e ovviamente non ho avuto rimborso degli occhiali acquistati. Fatte molta attenzione.

26. August 2026

OKKIA

Antwort des Unternehmens · 26. August 2026

Gentile Cliente, ci dispiace leggere la sua recensione, ma desideriamo precisare alcuni aspetti importanti. Il nostro Servizio Clienti ha sempre risposto alle sue comunicazioni e la sua segnalazione è tuttora in gestione. La invitiamo pertanto a controllare anche le cartelle Spam e Posta indesiderata, poiché è possibile che alcune delle nostre risposte siano state automaticamente filtrate. Purtroppo, nel suo caso si è verificata un’anomalia durante il trasporto e stiamo ancora attendendo dal corriere chiarimenti definitivi su quanto accaduto alla spedizione. Prima di poter stabilire la soluzione corretta, è necessario concedere al vettore il tempo tecnico necessario per effettuare le verifiche e localizzare la merce. Comprendiamo perfettamente il disagio causato dall’attesa, ma ci teniamo a sottolineare che la sua richiesta non è mai stata ignorata. Qualora entro la fine di questa settimana il corriere non fosse in grado di fornirci informazioni definitive sulla spedizione, procederemo immediatamente con il rimborso dell’ordine. Ci dispiace quindi che nella recensione venga indicata una totale assenza di risposte da parte nostra, poiché ciò non corrisponde alle comunicazioni intercorse e alla gestione della sua pratica. OKKIA Customer Care

Andreja Kocjančič

IT · 23. August 2026

Verifizierte Bewertung

Unacceptable delivery delays and non-existent customer service

"I placed an order for Okkia sunglasses back on July 23rd, and exactly one month later, I still have not received my items. Tracking shows the package has been completely stuck in transit for weeks with no updates. What makes this experience far worse is the complete lack of customer support. I reached out to their customer service team directly regarding the status of my order, but my messages have been completely ignored. No response, no status update, and no resolution. Taking payment immediately while providing zero communication or delivery fulfillment is completely unacceptable. Avoid ordering directly unless you want your money tied up with zero support."

23. August 2026

OKKIA

Antwort des Unternehmens · 23. August 2026

Dear Customer, We are sorry to read your review, but we would like to clarify some important points regarding your order. Our Customer Service has responded to your messages and provided updates regarding your shipment. If you have not seen our replies, we kindly recommend checking your Spam or Junk folder, as our communications may have been automatically filtered there. From our side, your order was processed and handed over to the courier within the shipping timeframe indicated on our website. Unfortunately, once a parcel has been entrusted to the carrier, unexpected logistical issues or delays during transit may occur and are outside our direct control. In cases like this, we need to contact the courier and allow them the necessary time to investigate the shipment before we can determine the appropriate solution. In your specific case, the courier confirmed to us yesterday that the parcel had unfortunately been lost in transit. As soon as we received this confirmation, we promptly issued a full refund for your order. We understand the frustration caused by such a long delay, but we would like to reassure you that your requests were not ignored and that we took action as soon as the courier provided us with the final outcome of their investigation. OKKIA Customer Care

Die Akte

Sonnenbrillengeschäft

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 81 % der negativen Bewertungen.

Alternativen zu OKKIA

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Häufige Fragen zu OKKIA

Ist OKKIA seriös?

OKKIA erreicht aktuell 3,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Viale Vittorio Veneto 60, 59100 Prato, IT) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden OKKIA?

Kundinnen und Kunden bewerten OKKIA im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat OKKIA seinen Sitz?

OKKIA hat seinen Sitz in Viale Vittorio Veneto 60, 59100 Prato, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu OKKIA gibt es?

Die bestbewerteten Anbieter in der Branche Sonnenbrillengeschäft sind Vision Express (4,7 von 5), Bershka (2,9 von 5), GlassesUSA (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von OKKIA beansprucht?

Nein. Das Profil von OKKIA ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann OKKIA hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet OKKIA auf Bewertungen?

OKKIA: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann OKKIA negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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