Bewertung
3,3
Durchschnittlich · von 5 Sternen
Ohuhu Erfahrungen
3,3von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
48
16 in den letzten 12 Monaten
Hobbygeschäft
54%
Anteil 5-Sterne-Bewertungen
Bewertungen (48)
16 in 12 MonatenIhre Stimme
Erfahrung zu Ohuhu schreiben
Michelle Whitehead
Verifizierte Bewertung
Sent the wrong items, 4 attempts to get them to resolve the issue +
Great products, but abysmal customer service and a questionable company. They won't fix incorrect orders, resolve other problems, or offer a way to escalate issues for a resolution. They do not publish their phone number or disclose the names of any executives. This is a red flag. I've now reached out 4 times about receiving the wrong markers and issues with their cart system randomly adding items, deleting items, and changing Honolulu markers to Ohaho. For example, my cart might have a $95.00 total. AFTER I add another marker, the price could change to $86.00. In one case, I had 14 items in my cart, and the cart randomly jumped to 40 items. Because of this, I received an order with missing items and some Ohahu instead of Honolulu. This wasn't user error, as I created a spreadsheet with my shopping list and cross-referenced what was added, deleted, or changed as I added items. After two hours, I gave up and placed the order, knowing everything I ordered wouldn't be in my cart, and some of the items would be incorrect. I received incorrect items and contacted customer service. I told them I couldn't place a complete order because things kept disappearing from my cart. They responded and apologized, but didn't offer to send the products I ordered but didn't receive, or acknowledge that I couldn't place complete orders because the system kept deleting items. I reached out with a more direct email. I asked them to send the markers I didn't receive, mentioned my cart issue again, and asked if I could place an order by phone. I referenced I had 14 items in my cart, added 1 marker, and my item count jumped to 34. They responded and apologized but declined my request to order by phone, ignored my request to send my missing items & swap my Ohahu for Honolulu. I reached out again; they apologized and said they'd research my issues and get back to me. It's been 25 days, and I've not heard back. Because they don't provide a way to escalate issues, I decided to send another email to customer service and forward a copy to their business email. The business email is for resellers, but I thought I'd give it a shot, hoping someone outside of customer service would help or escalate. The bottom line is if you buy from them and they don't deliver you have no recourse. They generally have good reviews, but their bad reviews have increased in the last few months. A company that will not provide any means to reach a human being is suspect. If you place a $300 order, and customer service opts to ignore your emails, you have no recourse. I will update this review if or when I receive a response. Please note that others have sent 4 emails and haven't heard back.
0
Lee Saunders
Verifizierte Bewertung
The UK Ohuhu customer service is a joke
This review is regarding the UK branch of Ohuhu. I returned a drawing pad, paying for the post myself, using royal mails tracking service. The item was delivered 3 days later. It’s been 4 weeks and still no refund. I’ve contacted customer services 3 times and they asked for proof of shipping, which I sent. I’m a professional artist and I will never buy their products again. I also have a huge following on my social media channels and I will start leaving very negative reviews on their products.
0
Nicole
Verifizierte Bewertung
Fantastic service and quality
I've bought items from ohuhu a couple of times by now, and i'm always satisfied with the products. I received a marker pad that got bent in transit, and their customer support was really quick and helpful, and they granted me a replacement that arrived within a few days. I definitely recommend ohuhu if you want quality products and great customer support.
0
Miss M Lewis
Verifizierte Bewertung
Absolutely amazing
Absolutely amazing. Ordered the 320 Honolulu set as a treat for myself, ordered on Easter Monday. Standard delivery - they arrived on Wednesday. I then received a £25 voucher as part of their loyalty scheme, I used this to order the 24 skin colour set which also came on Wednesday. I then received an email on Wednesday letting me know I had a free gift coming, it has just arrived (Thursday afternoon) and I've received a FREE 48 pack of alcohol markers, some of which weren't included in my main set. I've received £65 worth of free gifts, super speedy delivery, and the pens themselves are amazing. I can't thank and recommend Ohuhu enough.
0
CA CA
Verifizierte Bewertung
Super experience
Super experience, envoie rapide et conforme pour des produits de qualité
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Ohuhu
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Ist Ohuhu seriös?
Ohuhu erreicht aktuell 3,3 von 5 Sternen aus 48 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (94587 Union City, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ohuhu?
Kundinnen und Kunden bewerten Ohuhu im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 48 Bewertungen. 16 davon stammen aus den letzten 12 Monaten.
Wo hat Ohuhu seinen Sitz?
Ohuhu hat seinen Sitz in 94587 Union City, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Ohuhu gibt es?
Die bestbewerteten Anbieter in der Branche Hobbygeschäft sind ThriftBooks (4,6 von 5), Eldorado (4,0 von 5), QVC Deutschland (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Ohuhu beansprucht?
Nein. Das Profil von Ohuhu ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ohuhu hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Ohuhu auf Bewertungen?
Ohuhu: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Ohuhu negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.