Bewertung
2,0
Mangelhaft · von 5 Sternen
Novotel Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
85 in den letzten 12 Monaten
Reisebüro
19%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
85 in 12 MonatenIhre Stimme
Erfahrung zu Novotel schreiben
Max de Vire
Verifizierte Bewertung
Novotel Deauville
Depuis plusieurs années, nous profitons de nos voyages en Normandie pour passer un weekend au Novotel à Deauville. Toujours excellente expérience. Cette année, 3 semaines avant notre arrivée prévue, nous avons du annuler suite à un accident. Demande de remboursement refusée d'un ton cavalier, presque moqueur avec fautes d'orthographe. Même pas une offre de changer les dates. Pour un hôtel si coté, il semblerait que l'intelligence artificielle a finalement remplacer le personnel. Dommage.
0
Andrew Heaney
Verifizierte Bewertung
Novotel Liverpool Centre Cancelled Our Booking Over a Breakfast Sign
I arrived at Novotel Liverpool Centre with my 12-year-old daughter expecting a straightforward check-in. Instead, our booking was cancelled and we were left needing alternative accommodation—all because I politely pointed out a discrepancy in the hotel’s own breakfast information. A sign inside the hotel stated that breakfast ended at 10:00 am, while the receptionist gave us a different time. When I mentioned what the sign said, rather than simply acknowledging the conflicting information, the receptionist became dismissive and argumentative. When the Duty Manager was called over, I began recording the interaction on my phone. Throughout the conversation, including before the recording began, I remained calm and polite. I did not raise my voice, swear or behave aggressively. What happened next was astonishing. Instead of taking control, resolving the misunderstanding and de-escalating such a minor issue, the Duty Manager displayed a complete lack of leadership. The receptionist told the manager to cancel our booking, and the manager simply agreed—leaving a father and his 12-year-old daughter without accommodation over a harmless disagreement about a breakfast sign. I later raised the matter with the General Manager, Mathieu Batut, hoping that somebody in senior management would review what had happened objectively and recognise how badly it had been handled. Unfortunately, he supported the actions of his staff and accepted no responsibility. That response is perhaps even more concerning than the original incident. If the receptionist, Duty Manager and General Manager can all look at these circumstances and conclude that the paying guest was at fault, it raises serious questions about whether any of them understand the most basic principles of hospitality. Staff working in hospitality should be capable of listening, calming a situation and finding a reasonable solution—not escalating a trivial misunderstanding and then closing ranks to defend it. I asked at the time whether the hotel’s CCTV recorded audio and was told that it did not. My own video footage, however, allows people to see and hear part of the interaction for themselves, and it is available on YouTube. This was never really about breakfast times. It was about how hotel staff chose to respond to a customer politely questioning conflicting information. A matter that could have been resolved in seconds was needlessly escalated until a paying guest and his child were refused accommodation. In all my years of staying in hotels, I have never experienced such a complete failure of hospitality, judgment and leadership. Based on both the incident and management’s subsequent response, I could not recommend Novotel Liverpool Centre.
0
Lorenzo Sirianni
Verifizierte Bewertung
Ottimi. Nulla da obiettare
Abbiamo soggiornato più volte in questi hotel. Ci siamo sempre trovati bene, nulla da obiettare. Ottimi per soggiorni in famiglia, grazie alle stanze spaziose e ai prezzi non esagerati. Colazioni internazionali buone e abbondanti. Camere belle e spaziose, pulizia ottima. Gli hotel hanno quasi sempre posizioni centrali. Personale professionale.
0
customer
Verifizierte Bewertung
Novotel Cambridge air con non existent…
Novotel Cambridge air con non existent and given Emilia to complain to which comes back as non existent and can get no response from so called customer services.
0
Diana
Verifizierte Bewertung
I stayed at this hotel from 30 July to…
I stayed at this hotel from 30 July to 2 August. While the staff were genuinely wonderful, friendly and accommodating, I feel the hotel itself would benefit significantly from an upgrade, facelift and/or refurbishment. The room required some attention, particularly with dusting and the removal of cobwebs. Not a fan of spiders. The bathroom mat also needed replacing. That said, the housekeeping staff were absolutely fantastic, and the majority of the staff throughout the hotel were excellent and made us feel very welcome. Unfortunately, I was disappointed with the food. I found the quality to be below expectations and, on one occasion, resorted to ordering chips, which were also disappointing. As a result, I chose to purchase food elsewhere during my stay. The drinks, however, were very good. I have therefore given the hotel three stars. This rating is largely due to the fantastic staff, who were consistently helpful, professional and accommodating, despite the areas of the hotel and dining experience that need improvement. Lastly, I would like to mention a young waiter who kindly brought breakfast to my room. I wanted to give him a tip to show my appreciation, but unfortunately I did not have any cash. I was surprised to find that the hotel was unable to process a tip using my credit card. It would be helpful if guests were given a convenient way to tip staff electronically, particularly when they have provided such thoughtful service. Overall, the staff deserve recognition for their excellent service. However, I believe the hotel would benefit greatly from investment and refurbishment to bring the facilities and dining experience up to the standard that the staff are already delivering.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
FR
Alternativen zu Novotel
Reisebüro-Ranking →Häufige Fragen zu Novotel
Ist Novotel seriös?
Novotel erreicht aktuell 2,0 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: FR. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Novotel?
Kundinnen und Kunden bewerten Novotel im Schnitt mit 2,0 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 85 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Novotel gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Novum Hotels (1,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Novotel beansprucht?
Nein. Das Profil von Novotel ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Novotel hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Novotel auf Bewertungen?
Novotel: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Novotel negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.