Bewertung
1,4
Schlecht · von 5 Sternen
Geschäft für Outdoor-Kleidung und ‑Ausrüstungnnormal.com
Nnormal Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
28
14 in den letzten 12 Monaten
Geschäft für Outdoor-Kleidung und ‑Ausrüstung
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (28)
14 in 12 MonatenIhre Stimme
Erfahrung zu Nnormal schreiben
Adrian
Verifizierte Bewertung
Faulty Item not Refunded
Purchased the new (v2) trail running belt. updated model now uses a cinch mechanism to lock the running poles secure when stowed. I thought this was a great - but pricy - innovation. My sustainability mindset thought it will mitigate the loss of elasticity and wear through repeated use and wash cycles that you get with the traditional 2 elastic loops running belt system... the cinch tightening mechanism is self-regulating so you can always tighten more. Anyway - I tried the product and found the system was TERRIBLE. It loosens during uphill running, and becomes a joke during downhill running - needing to re-tighten every 20ish steps otherwise the poles will fall out. Request for a refund due to faulty goods. Was told "No. Because you used the product, you are no longer entitled to a faulty item refund". The UK consumer rights act allows for an item to be used for its intended purpose as a way of testing its performance - and it would be impossible to discover without that test. I have written as such as a reply to my initial refund rejection and wait for better news. My next step will be a chargeback. I cannot believe the unbelievably poor experience from a top brand. I have their shoes and clothing and tbh its all excellent quality for fit and technology. But this product is rubbish - and my customer service experience has put me off.
0
Miss Catherine Brown
Verifizierte Bewertung
Bad Customer Service
Ordered 2 pairs of trainers. One was received damaged and the other had clearly been worn so was not new. Returned using NNormals return process but had to raise a dispute via my bank to get a refund. Would NEVER buy from them again. Shame, as the trainers they sell are spot . Bad service. Zero out of 5.
0
David Montes
Verifizierte Bewertung
DON'T FALL for their trick and withdraw your dispute
This horrible company simply decided not to fulfill the order OR refund my credit card. I sent them emails and waited about 14 days, then finally I filed a dispute with my credit card co. Nnormal finally responded to one of my emails requesting me to withdraw the dispute so that they can process my refund. So, I did - only to get another email from them saying that if I wanted my refund, I would have to request a Chargeback from my credit card co. GUESS WHAT? A Chargeback is a dispute which you're NOT allowed to file a 2nd time for the same purchase. My credit card co said they KNOW this which is why they "tricked" me into withdrawing it.
0
Alexander Jacob
Verifizierte Bewertung
If I could give this company zero…
If I could give this company zero stars, I would. This was, without question, the worst customer service experience I’ve ever had. I ordered a pair of Tomirs during the first week of June and immediately received an order confirmation. Then… nothing. Weeks passed without any communication. After two weeks, I reached out for an update and didn’t even receive a response for another week. When they finally replied, it was a generic, copy-and-paste email saying my order was “still processing.” I asked what was causing the delay and when I could realistically expect my shoes. Days later, I received another robotic response claiming they were sorry for the delay and that my order would ship within 24 hours. That was false. Another week went by, and nothing shipped. At that point, more than a month had passed. I asked to speak with an actual person or a manager who could explain what was happening with my order. Instead, I was met with the same lifeless, canned responses that ignored my questions entirely. There was no accountability, no transparency, and absolutely no attempt to resolve the situation. Then, without warning, they simply canceled my order and refunded my money. No explanation. No apology beyond the automated emails. No effort to make things right. Since then, they’ve effectively ghosted me. I’ve dealt with delayed orders before. Delays happen. What is completely unacceptable is treating customers like they’re an inconvenience, providing misleading information about shipping, refusing to answer straightforward questions, and then canceling an order after making someone wait for over a month. A company reveals its true character when something goes wrong. NNormal failed at every single opportunity. Their customer support was nonexistent, their communication was misleading, and their handling of this order was completely unprofessional. Even if they made the greatest trail shoes ever created, I wouldn’t buy another product from them. No product is worth dealing with a company that shows this little respect for its customers. If you’re considering ordering from NNormal, be prepared for the possibility of endless waiting, canned responses, broken promises, and having your order canceled without explanation. There are countless companies that make excellent running shoes and know how to treat customers with basic respect. Take your money elsewhere and save yourself the grief
0
Irakli
Verifizierte Bewertung
The biggest disappointment was customer serves
The biggest disappointment was not the product but the customer service. I paid around $50 for shipping and €32 in customs fees. When a problem occurred, the US team refused assistance, and the European team simply confirmed that refusal instead of trying to help. Customers deserve support, not to be sent back and forth between regions. I expected much better from NNormal.
0
Die Akte
Geschäft für Outdoor-Kleidung und ‑AusrüstungSchuhgeschäftSportbekleidungsgeschäftBekleidungsgeschäftSchuhfabrikAktivbekleidungsgeschäft
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Nnormal
Geschäft für Outdoor-Kleidung und ‑Ausrüstung-Ranking →Häufige Fragen zu Nnormal
Ist Nnormal seriös?
Nnormal erreicht aktuell 1,4 von 5 Sternen aus 28 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Nnormal?
Kundinnen und Kunden bewerten Nnormal im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 28 Bewertungen. 14 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Nnormal gibt es?
Die bestbewerteten Anbieter in der Branche Geschäft für Outdoor-Kleidung und ‑Ausrüstung sind Millets (3,9 von 5), Surfdome (3,1 von 5), Scapino (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Nnormal beansprucht?
Nein. Das Profil von Nnormal ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Nnormal hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Nnormal auf Bewertungen?
Nnormal: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Nnormal negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.