Bewertung
1,5
Mangelhaft · von 5 Sternen
Leuchtmittelherstellernanoleaf.me
Nanoleaf Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
313
62 in den letzten 12 Monaten
Leuchtmittelhersteller
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (313)
62 in 12 MonatenIhre Stimme
Erfahrung zu Nanoleaf schreiben
Thal Indigo
Verifizierte Bewertung
Great Hardware, Absolutely Horrendous Software & Pairing Experience
Worked for three years. Then one day it disconnected, and reconnecting became an hours-long nightmare involving broken QR pairing, Apple Home hijacking the setup process, a useless ‘Pairing closed’ error, an orientation screen that stays completely empty, and a Windows desktop app whose official download endpoint doesn't even work. The hardware may be fine, but the software experience is atrocious. I would never buy Nanoleaf again.
0
Peet Ostrica
Verifizierte Bewertung
Good products, but connectivity issues and average support
I bought Nanoleaf GU10 bulbs and 2x floor lamps. Packaging and delivery were good, and everything worked fine for a while. After some time, though, I started having issues — the devices would lose connection to the app, and resets didn’t help. The GU10 bulbs also had a strange problem where brightness would drop as the color temperature got cooler, to the point where on full white they wouldn’t light up at all. Eventually the issues resolved themselves, but only after leaving them alone for a while. Customer service responded reasonably quickly, but wasn’t much help — they mostly asked basic troubleshooting questions that felt like they assumed I hadn’t already checked the obvious things. Products work well when they work, but the reliability and support experience could be better.
0
Daniil
Verifizierte Bewertung
No-name brand quality, x2 Apple price
**Premium price. Cheap hardware. Support that disappears once the easy answer fails.** I bought the Nanoleaf Smart Multicolor Floor Lamp 2-Pack for €150. One lamp failed after only five months and started randomly flashing like a broken nightclub light. At first, support replied reasonably quickly. The first absurdity was their support form: almost every field is mandatory, so I spent around 40 minutes filling it out even though maybe 10% of the questions had anything to do with my problem. Eventually, Nanoleaf approved a replacement. Great. Then the package arrived. They had sent me... an LED strip. Just the strip. No stand, no controller/electronics, no remote, no power supply. Nothing else. Considering the symptoms I had described, it was already obvious that simply swapping the LEDs was unlikely to fix anything. The power supply also gets alarmingly hot during normal use, yet apparently nobody thought the electronics might be relevant. I replaced the LED strip anyway. Unsurprisingly, the exact same problem remained. This is where Nanoleaf support became truly ridiculous. My emails started being ignored for weeks. I eventually had to open a completely new ticket and fill in their huge form AGAIN just to get someone to answer me. Then replies took around two weeks and included questions basically amounting to: “We already solved your problem, why are you contacting us again?” Because you didn’t solve it. I explicitly told them that their replacement part changed absolutely nothing. After another long wait, they asked me to send a video of the problem — a video I had already sent them multiple times. So my €150 “premium” smart lighting experience has been: lamp fails after 5 months → 40-minute support form → wrong replacement part → install it myself → problem remains → support disappears → new ticket → fill everything out again → wait weeks → explain the same issue again → wait → get asked for evidence already provided. The most disappointing part is that I wanted Nanoleaf products for probably 10–12 years. Back then I couldn’t justify the price, but I loved how their products looked and assumed the premium pricing meant premium quality. Now I finally bought them and learned what that premium actually gets you: nice industrial design wrapped around hardware that feels like cheap generic electronics, plus customer support that becomes almost impossible to reach once their first scripted solution fails. Nanoleaf charges luxury-brand prices without delivering luxury-brand quality control or after-sales service. After waiting more than a decade to buy their products, I’m now completely cured of wanting anything else from this brand.
0
Mathieu Biazizzo
Verifizierte Bewertung
Je déconseille fortement
Je déconseille fortement. Perd la connexion en permanence. Très long à réinstaller et resynchroniser. Des bugs incessants. Je recommande d’aller voir ailleurs
0
Bastian
Verifizierte Bewertung
I can only agree with the many negative…
I can only agree with the many negative reports. I bought 3 ICRGB lightsprips but whatever the hell I try they wont connect and if, only to not respond in the nanoleaf app aswell. I have a decent Smart Home with HAOS HUE TUYA and so . Nearly a hundred endpoints and i have checked the channels i bougfht thread controller i bought matter hubs it does not matter. This is just the biggest mistake I ever did in a purchase4 I thought to be "premium". Never again
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Nanoleaf
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Ist Nanoleaf seriös?
Nanoleaf erreicht aktuell 1,5 von 5 Sternen aus 313 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (M5V 2Z5 Toronto, CN) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Nanoleaf?
Kundinnen und Kunden bewerten Nanoleaf im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 313 Bewertungen. 62 davon stammen aus den letzten 12 Monaten.
Wo hat Nanoleaf seinen Sitz?
Nanoleaf hat seinen Sitz in M5V 2Z5 Toronto, CN. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Nanoleaf gibt es?
Die bestbewerteten Anbieter in der Branche Leuchtmittelhersteller sind GreenIce (4,0 von 5), Creative Cables Italia (4,6 von 5), Creative Cables Deutschland (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Nanoleaf beansprucht?
Nein. Das Profil von Nanoleaf ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Nanoleaf hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Nanoleaf auf Bewertungen?
Nanoleaf: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Nanoleaf negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.