Bewertung
4,8
Hervorragend · von 5 Sternen
Musicful Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
473
382 in den letzten 12 Monaten
Unternehmen
90%
Anteil 5-Sterne-Bewertungen
Bewertungen (473)
382 in 12 MonatenIhre Stimme
Erfahrung zu Musicful schreiben
KAZTAN
Verifizierte Bewertung
It's an amazing experience for me using…
It's an amazing experience for me using musicful app.im enjoying every bit of the App,I will recommend it to anybody anytime. Special thanks to Katherine for your kind and humble response to consumers especially me. Keep up the good work.
0
CÔDÏGO BÏNARÏO Curro Molina
Verifizierte Bewertung
Dora es una profesional.
Pues cada vez que he escrito a Dora me ha atendido genial y muy rápido.
0
Çağatay Özpolat
Verifizierte Bewertung
Good platform, but 4 of my 6 voices disappeared and support has not resolved it
I generally like Musicful and have been using the platform to create music. I am also an annual subscriber. I do not believe the entire service is bad, which is why I am giving 2 stars rather than 1. However, my experience with the custom voice feature and customer support over the past week has been extremely frustrating. I originally had six custom voices: Simay, Alara, Masal, Kayra, Rüzgar and Ogan. I created these voices before Musicful introduced its current paid voice system. I have many songs in my Musicful history that were previously generated using these voices. Then my existing voices started becoming unavailable when I tried to use them for new songs. Musicful displayed the following message: “Voice Unavailable – This Voice is no longer available and can't be used for new creations. Regenerate it to continue using this Voice.” After this happened, voices disappeared from my available voice library. This has happened repeatedly. I have screenshots documenting my voice library decreasing from 4 voices to 3, and then to only 2. Today, only Simay and Alara remain. My other four voices — Masal, Kayra, Rüzgar and Ogan — are gone. I have reported this problem to Musicful support repeatedly — approximately five support contacts within one week. Unfortunately, instead of receiving a concrete resolution, I have mostly received responses that do not address the central issue. Support asked me to provide a screen recording of the problem. The difficulty is that the bug has now become intermittent: sometimes it happens and sometimes it does not. Reproducing an intermittent bug on demand is obviously difficult. More importantly, every attempt to reproduce it potentially puts another one of my remaining voices at risk. Nevertheless, I have screenshots showing the progressive disappearance of my voices, a screenshot of Musicful's own “Voice Unavailable” message, previous songs created with the missing voices, and my email correspondence with support. Musicful should also be able to verify from my account history that these voices previously existed and were used. What concerns me most is that, despite repeatedly reporting the loss of four voices, I still have not received a clear commitment from Musicful that the four voices/voice slots lost during this problem will be restored. At one point I was given one additional voice slot, but that did not resolve the underlying issue. There is another important point: Musicful has introduced a new system in which creating/regenerating voices involves payment. My six voices, however, already existed before this new paid voice system was introduced. I am an annual subscriber, and I consider those six existing voices to be part of what I had already created and legitimately had available in my account. I am not asking Musicful to give me four new voices for free. I am asking them to restore the four existing voices/slots that I lost during this technical problem. From a customer's perspective, the situation is very uncomfortable: I had six existing voices, four became unavailable, the replacement system now requires payment, and after approximately a week of repeatedly contacting support, I still do not have a clear answer about whether my four lost voices will be restored. I am not claiming to know why this is happening. I simply want Musicful to explain it and restore what I previously had. I have already lost a significant amount of time and have been unable to work normally for approximately a week. Musicful, please check my account history. You should be able to see the songs I previously generated with Simay, Alara, Masal, Kayra, Rüzgar and Ogan and verify that these voices existed. Please restore my four missing voices/voice slots and fix the issue permanently. If Musicful resolves this properly, I will gladly update this review and increase my rating, because I have otherwise had a positive experience with the platform. My complaint is specifically about this serious voice issue and the lack of a concrete resolution from support.
0
msairul mrosidi
Verifizierte Bewertung
Very good and support good
Very good and support good
0
Nou Kha
Verifizierte Bewertung
I am very impressed with Musicful's…
I am very impressed with Musicful's customer service, especially the support provided by Sara. When I encountered technical hurdles and automated copyright restrictions regarding our original and regional community audio content, Sara went above and beyond to investigate the logs, coordinate with the technical team, and ensure everything was fully resolved for our accounts. As a developer building platforms for specific linguistic communities, having a responsive support team that actually listens and fixes backend issues makes a huge difference. Musicful delivers great generation quality and flexibility, and thanks to Sara's exceptional help, our workflow is back on track. Highly recommended! Five stars for both the product and Sara's outstanding support. Noukha Houatouxay Founder, NouAI
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 97 % der negativen Bewertungen.
HK
Häufige Fragen zu Musicful
Ist Musicful seriös?
Musicful erreicht aktuell 4,8 von 5 Sternen aus 473 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: HK. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Musicful?
Kundinnen und Kunden bewerten Musicful im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 473 Bewertungen. 382 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Musicful beansprucht?
Nein. Das Profil von Musicful ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Musicful hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Musicful auf Bewertungen?
Musicful: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Musicful negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.