Bewertung
3,9
Gut · von 5 Sternen
Spielwarengeschäftmoviestore.nl
Moviestore Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
5
2 in den letzten 12 Monaten
Spielwarengeschäft
80%
Anteil 5-Sterne-Bewertungen
Bewertungen (5)
2 in 12 MonatenIhre Stimme
Erfahrung zu Moviestore schreiben
Tim van der Tang
Verifizierte Bewertung
Fantastic customer service!
Fantastic customer service. On my vacation a new Jurassic Park pre-order came out. Unfortunately I was unable to order this from my destination. With a mail to this shop explaining my situation and wish to not miss out this rare pre-order, the owner helped me out. I would have cried if I missed out this JP replica. The owner set aside one pre-order till I came back again in my own country. This is the best costumer support I could have wished for. Now I have to wait till end 2027 to receive my pre-order. Thank you verry much Klaus!
0
Vagan Shakhnazarov
Verifizierte Bewertung
Extremely rude and unprofessional customer service. I strongly recommend avoiding The Movie Store.
I genuinely tried to purchase an expensive €799 pre-order from this company, but their payment process was unnecessarily confusing and poorly explained. Their website continued to display PayPal and credit card options, even though they later claimed those methods were not allowed for pre-orders. I initially paid through PayPal, but they cancelled the payment and refunded me minus the PayPal fees. Instead of clearly explaining the correct procedure from the beginning, they repeatedly told me to use a “bank transfer” without simply stating that I had to manually send the money from my own bank account using their IBAN details. When I selected bank transfer, the website displayed the company’s banking information and marked the order as placed, but there were no clear instructions explaining what to do next. I politely asked several times where I was supposed to enter my information and how exactly to complete the payment. Their replies were dismissive and condescending. They accused me of “ignoring” information on the website instead of acknowledging that their checkout system and instructions were unclear. They also repeatedly closed support tickets before the issue had been resolved, forcing me to contact them again and again just to complete a purchase. Despite their poor communication, I was still willing to proceed. Because this was my first purchase from this store, I reasonably asked whether I could pay a deposit first and pay the remaining balance once the product was in stock and ready to ship. Instead of simply declining the request professionally, they cancelled my pre-order and stated that they did not believe they could provide the “purchasing experience” I was looking for. Apparently, asking clear questions about how to send €799 to an unfamiliar overseas retailer is enough for this company to refuse your business. The shipping cost was also expected to be approximately €200 and would only be finalized later, meaning the total purchase would have been close to €1,000. For such an expensive transaction, a customer has every right to expect clear instructions, patience, transparency, and respectful communication. I have never encountered a retailer that makes it so difficult to give them money and then blames the customer for not understanding their poorly designed payment process. No payment is currently due because they cancelled the order themselves, but the entire experience was frustrating, arrogant, and completely unprofessional. Think very carefully before placing an expensive pre-order with The Movie Store, especially if you are an international customer.
0
ClassicFlo
Verifizierte Bewertung
Picked up a nice (Harry…
Picked up a nice (Harry Potter)Bellatrix wand display set for my friend's birthday in a few months. Excellent service as always. Look forward to doing business again:) Btw thank you for the thinking along last year with those Star Wars Boba Fett helmets my friend and I bought they are being enjoyed a lot:)
0
Locki
Verifizierte Bewertung
Sehr schöner Online Shop 👌meine…
Sehr schöner Online Shop 👌meine Bestellung Kamm sehr schnell,sehr gut eingepackt 👍😉😊Super!
0
Patrick Spiteri
Verifizierte Bewertung
Great seller good prices and fast…
Great seller good prices and fast shipping. Will shop again for sure. Shipped to Malta these 2 Statues, Sideshow Premium Format Moria Orc and Weta Torturer of Dol Guldur 1/6
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
NL
Alternativen zu Moviestore
Spielwarengeschäft-Ranking →Häufige Fragen zu Moviestore
Ist Moviestore seriös?
Für Moviestore liegen bisher 5 öffentliche Bewertungen vor (3,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: NL. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Moviestore gibt es?
Die bestbewerteten Anbieter in der Branche Spielwarengeschäft sind The Range (3,6 von 5), Coolshop (4,7 von 5), Shopping Coop (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Moviestore beansprucht?
Nein. Das Profil von Moviestore ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Moviestore hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Moviestore auf Bewertungen?
Moviestore: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Moviestore negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.