Bewertung
4,6
Hervorragend · von 5 Sternen
MOPAK Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
273
30 in den letzten 12 Monaten
Taschengeschäft
66%
Anteil 5-Sterne-Bewertungen
Bewertungen (273)
30 in 12 MonatenIhre Stimme
Erfahrung zu MOPAK schreiben
Pascale
Verifizierte Bewertung
Disappointing product quality and zero customer support despite 1-year warranty // Produits décevants et service client totalement inexistant malgré la garantie
COMMENTAIRE EN FRANÇAIS CI-DESSOUS/FRENCH TEXT BELLOW I purchased a 3-bags bundle in December 2025 that I received in January 2026 (Cloud Hobo, Air Convert Tote, and Cloud Mini Bag) for $175. Upon receipt, the value seemed great and the items looked good. Unfortunately, the daily user experience quickly went downhill. Here is my breakdown of product quality: - Cloud Hobo (Navy): The bag has a major design flaw. As soon as standard weight is placed inside (wallet, water bottle, etc.), the strap continuously slips under pressure. Constantly having to readjust it makes using the bag extremely frustrating. - Air Convert Tote: I initially liked its versatility (converting from a messenger bag to a backpack). However, after just one month of normal use, the bottom attachment broke, completely ruining its primary functionality. - Cloud Mini Bag: Very small in capacity, which is good to keep in mind before buying. Additionally, the plastic hardware squeaks while walking—a minor detail, but indicative of entry-to-mid-tier build quality. Lack of Customer Support: Following the 1-year quality commitment policy posted on their website (which directs customers to contact support @ mopak. com for warranty claims), I reached out multiple times: 1. June 19, 2026: Sent an initial message via their website contact form (no response). 2. July 31, 2026: Sent a detailed email directly to support @ mopak. com outlining the issues. 3. August 9, 2026: Sent a follow-up email. To date, I have received total silence. No response, no assistance, and not even an acknowledgment of my inquiry, despite mentioning upcoming formal steps. It is unacceptable for a brand to advertise a 1-year guarantee on its FAQ page while ignoring customer messages entirely. Given the poor product durability and nonexistent post-purchase service, I cannot recommend buying from Mopak. ////////////////////////////////// J'ai fait l'achat d'un ensemble de trois sacs en décembre 2025 et reçu en janvier 2026 (Cloud Hobo, Air Convert Tote et Cloud Mini Bag) pour 175 $. Lors de la réception, le rapport qualité-prix semblait attrayant et les produits visuellement conformes à mes attentes. Malheureusement, l'expérience au quotidien s'est vite dégradée. Voici mon bilan concernant la qualité des sacs: - Cloud Hobo (Marine): Le sac présente un défaut majeur de conception. Dès qu'on y insère un poids normal (portefeuille, bouteille d'eau), la sangle glisse constamment sous la pression, obligeant à la réajuster en continu. Son utilisation en devient très frustrante. - Air Convert Tote: Un sac apprécié au départ pour sa polyvalence (conversion de sac à bandoulière en sac à dos). Cependant, après seulement un mois d'utilisation normale, l'attache inférieure s'est brisée, rendant le produit inutilisable pour l'usage prévu. - Cloud Mini Bag: Le format est très petit, ce qui nécessite d'en être conscient à l'achat. À noter: les attaches en plastique couinent à la marche, un détail récurrent pour les produits de cette gamme de finition. Un service client défaillant: Conformément à la politique d'assurance de 1 an affichée sur leur site (qui stipule l'engagement de la marque et la prise en charge des réparations via support @ mopak . com), j'ai contacté la compagnie à plusieurs reprises pour faire valoir la garantie: 1. 19 juin 2026: Premier message envoyé via le formulaire de contact du site (sans réponse). 2. 31 juillet 2026: Courriel détaillé envoyé directement à support @ mopak. com. 3. 9 août 2026: Courriel de relance. À ce jour, c'est le silence radio complet. Aucune réponse, aucune prise en charge, ni même un accusé de réception, malgré la mention de démarches formelles à venir. Il est regrettable qu'une entreprise vante une garantie de qualité dans sa FAQ, mais ignore délibérément les demandes de soutien de ses clients. Au vu de la durabilité discutable des produits et de l'absence totale de service après-vente, je ne recommande pas les achats chez Mopak.
0
Vinay Thakkar
Verifizierte Bewertung
Great service, great design, quality and delivery can be better
I recently purchased a second product from MOPAK, and my experience was mixed. Unfortunately, the product itself did not meet my expectations due to quality issues. According to the explanation I received from the company, the problems may have been caused during delivery and transportation. While I cannot verify the exact cause, the product I received was not in the condition I had expected. Where MOPAK truly stood out was in its customer service. From the moment I raised my concerns, the support team was consistently responsive, courteous, and professional. They communicated promptly, listened to my feedback, and made a genuine effort to resolve the issue rather than dismissing it. Most importantly, they honoured their commitment and processed a full refund once the matter was resolved. Although I was disappointed with the product, I appreciate the way the company handled the situation and followed through on its promise. Overall, while I cannot recommend this particular product based on my experience, I can say that MOPAK’s customer service was excellent. They treated my concerns seriously, communicated well throughout the process, and resolved the matter professionally. That level of support deserves recognition.
0
D Su
Verifizierte Bewertung
The Wanderer Sling is a really good…
The Wanderer Sling is a really good size for everyday use, and the drink compartment is a great feature that I use all the time. The bag feels practical and comfortable to carry. I did have an issue with one of the straps, but customer service has been very responsive and helpful, and I’m currently waiting for a replacement. Overall, a positive experience so far.
0
Tal Buz
Verifizierte Bewertung
Great product & service from Mopak
My experience with Mopak has been excellent, and I'm sharing this as I believe that companies that have a good ethic should be supported. I was looking for a sling bag and loved that they had models that are stylish and made of recycled materials. The came very well packed in a branded cloth cover and zip-lock bag. It was a good quality product, but there was a slight issue which I contacted them about. They resolved the matter very promptly and better than I imagined. If only more businesses were like Mopak! Highly recommended!
0
Heather Stockwell
Verifizierte Bewertung
Great bag and great service
I ordered a Wanderer Sling a couple of years ago and I love it. It’s really practical, stylish and comfortable. Recently one part of it has come away from the seams so I contacted Mopak, as it was writhin the 3 year guarantee, and they have sent me a brand new one. What great service.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 6 % der negativen Bewertungen.
GB
Alternativen zu MOPAK
Taschengeschäft-Ranking →Häufige Fragen zu MOPAK
Ist MOPAK seriös?
MOPAK erreicht aktuell 4,6 von 5 Sternen aus 273 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden MOPAK?
Kundinnen und Kunden bewerten MOPAK im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 273 Bewertungen. 30 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu MOPAK gibt es?
Die bestbewerteten Anbieter in der Branche Taschengeschäft sind WARDOW (4,9 von 5), Bershka (2,9 von 5), simply colors (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von MOPAK beansprucht?
Nein. Das Profil von MOPAK ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann MOPAK hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet MOPAK auf Bewertungen?
MOPAK: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann MOPAK negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.