Bewertung
3,6
Gut · von 5 Sternen
MH- Erfahrungen
3,6von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
E-Mail-Dienst
65%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu MH- schreiben
Melissa Lindsay
Verifizierte Bewertung
Avoid Miss Rosier - WORST ONLINE SHOPPING EXPERIENCE EVER
Avoid Miss Rosier – the worst online shopping experience I’ve ever had. I spent £442 on three dresses and the returns process was an absolute nightmare from start to finish. When I requested to return the dresses, Miss Rosier repeatedly tried to persuade me to accept gift cards or partial refunds instead of honouring a full refund. I had to refuse multiple offers before they finally agreed to accept the return. I was then required to provide numerous photographs of every dress and all labels before they would even provide the return address. I had to pay to return the dresses to the USA at my own expense, despite being a UK customer. After they received the return, I was given repeated promises about inspections, processing times and refund dates. They confirmed in writing that the refund would be sent back to my original payment method, then told me it had been processed, then that it was “pending”, then blamed delays on Shopify’s payment system. Despite weeks of chasing, countless emails and being extremely patient, the refund never arrived. In the end, I had no option but to raise a formal dispute with Barclaycard, who successfully recovered my money. Without my credit card provider stepping in, I genuinely do not believe I would have received my refund. Customer service was polite in their emails, but the entire returns process was unnecessarily difficult, time-consuming and stressful. A straightforward return should not require months of emails, paying expensive international return postage, repeated follow-ups and ultimately involving your bank. My advice is simple: buy from a retailer with a UK returns address and a clear, reliable refund policy. I will never order from Miss Rosier again and would not recommend them to anyone
0
Ella
Verifizierte Bewertung
Be certain on the dress and size as returns are a nightmare
Dresses are beautiful but over priced. I wanted to return all my items and it’s just been a nightmare! So expensive to send back (£137), their re-stocking charge will be deducted off, refund in 2-3 weeks. So much criteria to meet to send back a parcel - I won’t be ordering from them again! Hopefully I get my refund in a couple of weeks!!!!!!!!
0
Tuana Yasar
Verifizierte Bewertung
Absolutely unacceptable!!! My refund never arrived
My experience with Miss Rosier has been absolutely appalling!!!! After my parcel was returned by the carrier, I clearly requested a refund. Instead of simply returning my money, Miss Rosier repeatedly tried to force me to accept part of the reimbursement as store credit. First, they offered 60% cash and a 40% gift card. Then they changed it to 70% cash and a 30% gift card. They could not provide a proper itemised calculation explaining these deductions and gave me contradictory explanations about what had happened to the parcel. Only after several lengthy emails and references to my consumer rights did they finally agree to refund my original payment with a deduction of USD 6 only. On 4 August 2026, they explicitly confirmed in writing that the refund had already been initiated and claimed it would appear within one business week. Three weeks later, I still have not received a single cent. They have not provided a transaction reference or any proof that the refund was actually processed. This is completely unacceptable. Customers should not have to argue repeatedly just to get their own money back, reject unwanted gift cards several times and then chase a refund that the company claims has already been issued. The entire process has involved changing offers, contradictory statements, unreasonable delays and a complete lack of transparency. Based on this experience, I strongly advise others to stay away from Miss Rosier.
0
Magdalena
Verifizierte Bewertung
Loved the dress
Loved the dress, fast shipping and overall experience🩵
0
Irina Obolenskaia
Verifizierte Bewertung
UK customers — please read before ordering
I am sharing my experience because I genuinely wish I had understood the return process before placing my order. I placed an order for four items totalling £519. Three items were fine. The fourth, a Juliette White Satin Mini Dress (£121), arrived separately and significantly later than the rest of my order. Unfortunately, the sizing of this particular dress was dramatically inconsistent. I ordered size S, but it was extremely large — even too large for my friend, who is taller than me and normally wears size M. The dress was only tried, never worn, and all tags remained attached. What should have been a very simple return turned into 14 emails over more than a week. I requested the return on 9 August. On 10 August, I was initially told that my return period had already expired. I pointed out that even according to their own stated policy of 7 business days, I was still within that period. After that, instead of simply providing return instructions and refunding my original payment method, I received a succession of different offers: • replacement/exchange for an additional $30 • 25% monetary refund if I kept the dress • 35% gift card if I kept it • return the dress for a 100% gift card • later, return it for a 110% gift card • eventually, 60% refund + 40% gift card I repeatedly explained that I did not want an exchange or store credit. I simply wanted to return an unused item and receive my money back. Only after I explicitly referred to my rights under the UK Consumer Contracts Regulations 2013 did Miss Rosier finally confirm that they would accept the return and refund the £121 to my original payment method. They then informed me that a $6 restocking fee would be deducted. When I asked them to identify the specific legal basis for this deduction, they referred me to their internal returns policy rather than identifying the statutory provision I had asked about. After further correspondence, they eventually waived the $6 restocking fee. Then came another surprise. Although my order was delivered to me from China, I was instructed to return the dress from the UK to their warehouse in New Jersey, USA, entirely at my expense. I followed their instructions and sent the parcel using tracked international shipping. The actual cost was: £23.15 international tracked postage £11.50 duty £1.50 USA administration fee Total: £36.15 That means returning a £121 dress cost me £36.15 — almost 30% of the item’s value. I have retained the complete email correspondence, photographs showing the dress and attached tags, proof of postage, tracking information and the Post Office receipt documenting these costs. I am now waiting for the parcel to arrive in New Jersey and for the promised £121 refund to be processed. I will update this review when the return and refund have been completed. I strongly recommend that UK customers read the returns policy extremely carefully and investigate the potential cost of an international tracked return to the USA before ordering. Had I understood in advance that an item delivered to me from China could subsequently have to be returned from the UK to the United States at my expense — and that obtaining a monetary refund could involve this amount of correspondence — I personally would not have placed the order.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 74 % der negativen Bewertungen.
Alternativen zu MH-
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Ist MH- seriös?
MH- erreicht aktuell 3,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Luntmakargatan 96, 11351 Stockholm, SE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden MH-?
Kundinnen und Kunden bewerten MH- im Schnitt mit 3,6 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat MH- seinen Sitz?
MH- hat seinen Sitz in Luntmakargatan 96, 11351 Stockholm, SE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu MH- gibt es?
Die bestbewerteten Anbieter in der Branche E-Mail-Dienst sind IONOS | ionos.com (4,6 von 5), IONOS | ionos.co.uk (4,3 von 5), Namirial (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von MH- beansprucht?
Nein. Das Profil von MH- ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann MH- hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet MH- auf Bewertungen?
MH-: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann MH- negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.