Bewertung
4,1
Gut · von 5 Sternen
merchOne Erfahrungen
4,1von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
18
5 in den letzten 12 Monaten
Druckereibetrieb
67%
Anteil 5-Sterne-Bewertungen
Bewertungen (18)
5 in 12 MonatenIhre Stimme
Erfahrung zu merchOne schreiben
terence nathan
Verifizierte Bewertung
I have been working with merchOne since 2023, and overall it has been a great experience
I have been working with merchOne since 2023, and overall it has been a great experience. What I appreciate the most is their consistent product quality and reliability, especially during the busiest months of November and December. Even in peak season, they have been able to maintain stable fulfillment and quality, which is extremely important for my business. Of course, like any fulfillment partner, there have been occasional issues such as missing items in a package, color mismatches, or lost shipments. However, what really stands out is how the support team handles these situations. They are responsive, dedicated, and always treat urgent reprint requests as a priority. Whenever something goes wrong, I know they will work with me to find a solution as quickly as possible. After more than three years of collaboration, I am happy to continue fulfilling my orders with merchOne and would recommend them to sellers looking for a reliable print-on-demand partner.
0
Jonas Bauer
Verifizierte Bewertung
Not a reliable partner
I was looking for a trustable, long-term partner to build . Merchone Got recommend to me through multiple channels and ended up choosing them because of better margins and 48h fullfilment promise. After a good time of working with them, this 48 hour fullfilment promise hasn’t (in almost all orders i’ve placed) been achieved. So i ended up losing alot of potentianally returning customers and had to scale up our CS team because we had to answer many customer questions about when the orders will be shipped. Note, that we also have the 2 day production time stated on our website. As for their quality, it is good. No complaints on any of that. It is just being hit with constant delays that makes it hard to build a relationship with them. As my margins are now drowning in support offering instead. When you ask them about the order, they tell you they have been “prioritized” but it still takes 2 business days (or more) from that point to be fullfilled. It feels like you are getting the same answers over and over again.
0
Amin
Verifizierte Bewertung
Service Has Seriously Declined – Repeated Shipping Failures
We’ve had a consistently poor experience with MerchOne over the past couple of months. We held off on writing this review at first, assuming occasional issues can happen with 1–2 orders; but it’s now clear this is not an exception, it’s becoming their standard level of service. We’ve worked with Picanova for years, and something has clearly changed. The reliability we used to count on is no longer there. Support has been especially frustrating. Reaching out rarely helps; they respond with generic, pre-written messages that don’t address the actual issue, just to “close” the ticket. In the past couple of months alone, we’ve had at least 10 orders with significant delays—or worse, orders that were never shipped despite receiving a tracking number stuck at “Label Created.” For some orders, it takes days of back-and-forth just to get a clear answer on what’s going . We operate multiple stores with this supplier, and thankfully we haven’t integrated all of them yet. Based on our recent experience, that decision likely saved us from even bigger problems. As a supplier, you need to be reliable—sellers must be able to count on you. Right now, that’s simply not the case. These repeated failures are directly leading to delays, unhappy customers, and negative reviews on our end. This level of service is unacceptable.
0
Ellie Safa
Verifizierte Bewertung
Unpredictable Delays in United States Production
We’ve been working with this printing company for a couple of years and had built a strong record of positive experiences. However, over the past month or two, we’ve experienced significant and repeated delays specifically with their United States production. These delays have caused serious issues on our end, including customer dissatisfaction and negative reviews that have impacted our business reputation. When we reached out for clarification, we repeatedly received pre-populated responses that did not address the actual reasons for the delays. If you are considering using their service, especially for United States production, be aware of the recent unpredictability in turnaround times.
0
Peggyvesperart
Verifizierte Bewertung
I will not order from them again.
After having problems setting up my account payment information, the help desk finally did it for me manually but it took awhile. When I finally was able to put an order into their system I waited and when it hadnt shipped after 1.5 weeks, I contacted them by email and received a reply the next telling me they were backed up. Then I received an email telling me it was help up in shipping because they could not ship to my address. Everyone else ships to it including amazon. After reassuring them that I lived in a rural area and they could ship to that address, they did. The first to canvas prints I received were decent and I was happy with them, except it took me close to 3 weeks to get them. I order more a few weeks later and I did receive them the after 8 days, however one of the prints was cut off. To explain, I am an artist and print my paintings to sell. The software the offer that allows you to adjust a painting and move it around to show what you want printed is difficult at best. My error, when trying to adjust so it showed the area I wanted, I must have done something. It is hard to tell when you are ordering. My next and last order the color was off, they looked washed out and one frame was coming apart. On top of that I messed up the adustment and once again they did not fill the entire canvas. Luckily I can add paint and glue the frame so It wont be wasted money, just my time. But they never had of shipped them as is. I wrote to them explaining this and asking them to close my account. They said they would and was sorry I wasnt happy. I gave them 2 stars because I did have 2 good prints from them. However if your a professional I would not use them
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 60 % der negativen Bewertungen.
Local Production Sites in the USA & EU!, HRB 58130 DE814712805 Laut Impressum
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Ist merchOne seriös?
Für merchOne liegen bisher 18 öffentliche Bewertungen vor (4,1 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Hohenzollernring 25, 50672 Cologne, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat merchOne seinen Sitz?
merchOne hat seinen Sitz in Hohenzollernring 25, 50672 Cologne, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu merchOne gibt es?
Die bestbewerteten Anbieter in der Branche Druckereibetrieb sind Druckerei WIRmachenDRUCK (4,5 von 5), Doxdirect UK Online Printing (4,6 von 5), 360imprimir (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von merchOne beansprucht?
Nein. Das Profil von merchOne ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann merchOne hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet merchOne auf Bewertungen?
merchOne: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann merchOne negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist merchOne im Handelsregister eingetragen?
Öffentliche Registerdaten zu merchOne (Cologne) liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.