Bewertung
3,6
Gut · von 5 Sternen
Damenmodengeschäftmarsthelabel.com
Mars The Label Erfahrungen
3,6von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.550
395 in den letzten 12 Monaten
Damenmodengeschäft
43%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.550)
395 in 12 MonatenIhre Stimme
Erfahrung zu Mars The Label schreiben
Neil Jenner
Verifizierte Bewertung
We purchased some clothes for next…
We purchased some clothes for next working day. This was for a trip to America. The clothes arrived over a month late and obviously we didn’t want the clothes by then, I complained and they said they would refund me, but all they did was refund the postage. By the time it was delivered it was already over the 14 return period due to a glitch in the delivery system because it had still showed it was delivered on time. I’ve pleaded with them but it looks like I’m being answered by an ai bot. Shocking customer service from them and I will never buy anything from them again.
0
Pam
Verifizierte Bewertung
What terrible customer service
What terrible customer service! I still haven't received a reply to my email. I returned an order, and they failed to account for one of the items that was actually included in the package. There is no way to get a response, and it is taking an incredibly long time. I also find the return policy shockingly bad.
0
Siobhan O'Connor
Verifizierte Bewertung
Refund Request and Feedback Regarding Customer Service
Hi MARS, Honestly, I continue to give MARS another chance, but unfortunately I’m disappointed every time. At this point, I’d like to discuss my refund. I completely understand that brands have timeframes for processing refunds. However, waiting until the 14th day for a refund to even be processed, followed by waiting several more days for a response to an email, is extremely frustrating. It doesn’t make me feel valued as a customer or encourage me to purchase from MARS again. For comparison, I’ve purchased from brands such as Avintage, Coucoo, DFYNE, where refunds are dealt with within a matter of days and customer enquiries are responded to within 24 hours. That level of customer service makes customers feel valued and, ultimately, makes them want to continue shopping with the brand. I also have serious concerns regarding MARS’s sizing, particularly when it comes to your claims around being “tall girl friendly.” MARS regularly promotes this message on TikTok, yet I repeatedly find that trousers simply aren’t long enough for someone who is 5'8"+. It’s incredibly frustrating that such a large brand appears to be overlooking an entire group of women who would otherwise want to purchase from you but are unable to because of the length of your trousers. TikTok itself speaks volumes about this. There are so many women sharing their experiences with MARS, particularly regarding sizing and customer service, and unfortunately it creates a very negative impression of the brand. I genuinely wanted to continue supporting MARS and giving the brand another chance, but the combination of the refund process, slow communication and ongoing sizing issues has left me feeling that my custom isn’t valued. I would therefore appreciate confirmation of when my refund will be processed I’m now on day 13 for clarity …
0
Janine
Verifizierte Bewertung
Absolutely terrible
I would not recommend Mars The Label at all! I tried to cancel my order, but cancellation was not possible. I contacted Mars The Label and was told that I could simply leave the parcel at the DHL pickup point, after which it would automatically be returned to the sender. Based on this information, I decided not to collect the parcel. DHL subsequently returned the parcel to Mars The Label, as confirmed by the tracking information. The parcel was never delivered to me, accepted by me or opened by me. It was returned directly to Mars The Label in the same condition in which it was sent. The tracking information for the return is linked to the original shipment and clearly confirms that the parcel was returned to the sender. Since Mars The Label arranged the shipment and confirmed that this was a valid option, I believe they are responsible for investigating the return with DHL and processing my refund. I never took possession of the order, and the parcel has been returned to the sender. It is unreasonable to expect me to resolve an issue between Mars The Label and its delivery provider. Despite this, Mars The Label refuses to take responsibility and continues to refer me to DHL. Instead of offering a solution, their customer service keeps shifting the responsibility back to me. This has made an already frustrating situation even worse. Very disappointing customer service and an unacceptable way of handling a returned parcel. Reaction to their response: Your shipping policy does not override consumer law. I did not take possession of the parcel. I deliberately did not collect it, because I no longer wanted the order and cancellation was not possible. The parcel is therefore being returned to you using the same tracking number as the original shipment. It is not reasonable to shift the responsibility for the return shipment onto me simply by referring to your own Shipping Policy. Your internal policy cannot override my statutory consumer rights or applicable consumer law. The original shipment was arranged by you, and the return to your warehouse is happening through the same shipment/tracking process. If the parcel is lost while being returned to you, that is not something I have control over, nor should I be expected to resolve a logistics issue between you and the carrier. I also find it particularly disappointing that your response focuses on your internal policy rather than taking responsibility for the situation. I have already waited long enough for my refund, and I should not be expected to deal with DHL or investigate a shipment that I never took possession of. I strongly disagree with the suggestion that your Shipping Policy automatically makes me responsible for a parcel that I never received. A company policy does not simply take precedence over applicable consumer law.
0
sousan goudarzi
Verifizierte Bewertung
Extremely Disappointing customer…
Extremely Disappointing customer service when I needed help I placed an order and, due to an unexpected Apple Pay/address autofill issue, the wrong delivery and billing address was entered at checkout. I noticed the mistake immediately and contacted customer service within minutes of placing the order. At that point, the order had not even been dispatched - it was still being processed. Despite this, I was told that the address could not be changed and I couldn’t cancel. I found this incredibly frustrating, particularly because I contacted them so quickly and was simply asking them to correct an obvious error before the parcel had entered the postal system. The situation has now become much more stressful because the order has subsequently been dispatched to the incorrect address. I have been left trying to work out whether Royal Mail will be able to deliver, redirect or return the parcel. I understand that businesses have processes and policies around changing orders, but refusing to help when the order hadn’t even been dispatched, despite being contacted almost immediately, feels unnecessarily inflexible and poor customer service. I’m now hoping the parcel is returned safely and that this can eventually be resolved, but based on my experience so far, I wouldn’t recommend ordering from this company if you expect any flexibility or practical help when something goes wrong.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 56 % der negativen Bewertungen.
Alternativen zu Mars The Label
Damenmodengeschäft-Ranking →Häufige Fragen zu Mars The Label
Ist Mars The Label seriös?
Mars The Label erreicht aktuell 3,6 von 5 Sternen aus 1.550 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Bolton, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Mars The Label?
Kundinnen und Kunden bewerten Mars The Label im Schnitt mit 3,6 von 5 Sternen („Gut“) auf Basis von 1.550 Bewertungen. 395 davon stammen aus den letzten 12 Monaten.
Wo hat Mars The Label seinen Sitz?
Mars The Label hat seinen Sitz in Bolton, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Mars The Label gibt es?
Die bestbewerteten Anbieter in der Branche Damenmodengeschäft sind LightInTheBox (1,4 von 5), Halara (4,1 von 5), Boozt (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Mars The Label beansprucht?
Nein. Das Profil von Mars The Label ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Mars The Label hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Mars The Label auf Bewertungen?
Mars The Label: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Mars The Label negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.