Bewertung
2,4
Mangelhaft · von 5 Sternen
Marriott International Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
301
80 in den letzten 12 Monaten
Reisebüro
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (301)
80 in 12 MonatenIhre Stimme
Erfahrung zu Marriott International schreiben
david c
Verifizierte Bewertung
The Fairfield house in Elkin NC is a…
The Fairfield house in Elkin NC is a construction site. So bad they did not tell me stay was a nightmare. Nice people but a construction site noise at 6.16 you don’t want to stay there call check see if it done before you book. They should have told me. Big pass
0
Damascene Kurukulasuriya
Verifizierte Bewertung
I would give these animals a minus…
I would give these animals a minus (-1) if possible. Trying to get to customer service is a nightmare . The robot keeps on insulting you and does not allow you to get to a customer service . Even after the customer service comes on they can be very nasty. The first call this morning was a woman who was sneering with me for asking for a question. She refused to put me to a Supervisor first; on insistence she sneeringly asked me to keep line open; after listening to the silly music for over 5 minutes I was forced to give up. The second call went to a very nice gentleman Mr Craig at Cape Town at South Africa. He was very polite; however the Supervisor he elevated me to Ms Kaiti at Ireland was equally useless as the First call woman who insulted me. After been a Platinum Elite Bonvoy member for years, the customer service which goes to all over the world finally INSULTs you and treats you like a piece of dirt . Stay away from this nasty company . I am saying Good Bye to this DIRTY Marriott Company for good; Luckily we have lots of other choices in USA and Worldwide!
0
Fausto Errico
Verifizierte Bewertung
Mi hanno estorto denaro dalla mia carta senza la mia autorizzazione Extortion of money from my card without my authorisation
Voglio raccontarvi la mia esperienza in quest’hotel the goodtime hotel Miami beach in Florida, iscritto al vostro gruppo Marriott, che ha deluso completamente le mie aspettative, ho soggiornato due notti in questo hotel, dal 12/08 al 14/08 di agosto, al mio check-in hanno preso dalla mia carta come di consueto le tasse che vanno pagate e il deposito che ritorna indietro nel caso sia tutto apposto, al momento del check-out hanno scalato dal mio conto SENZA LA MIA AUTORIZZAZIONE 530 dollari, perché l’hotel attesta che il 13 agosto tra 1:00 e le 2:00 di notte ho fumato in camera, in quelle date e in quell’orario, ero in un locale a Miami, quindi non fisicamente in camera, dove ho sia la prenotazione sia i messaggi inviati con chi si occupa della prenotazione dei tavoli, questi dispositivi che loro mettono nelle camere, si alterano anche se metti un profumo, un deodorante o qualcosa del genere, o se magari chi si occupa delle pulizie delle camera ha fumato mentre le puliva, ma la cosa più grave è che non si può estorcere del denaro dal conto corrente di un cliente senza essere autorizzati dallo stesso, questo è un puro atto di estorsione, che non va assolutamente perdonato, invito chiunque pernotti in quest’hotel a bloccare le transazioni nei loro confronti dopo che vi hanno preso deposito e tasse e qualora aveste problemi di metterli in condizione di farvi spiegare l accaduto prima di farvi estorcere denaro senza la vostra autorizzazione. I want to tell you about my experience in this hotel the goodtime hotel Miami beach in Florida, member of your Marriott group, which completely disappointed my expectations, I stayed two nights in this hotel, from 08/12 to August 14, at my check-in they took from my card as usual the taxes that must be paid and the deposit that returns in case everything is fine, at the time of check-out they climbed 530 dollars from my account WITHOUT MY Authorisation, because the hotel certifies that on August 13 between 1:00 and 2:00 at night I smoked in the room, on those dates and at that time, I was in a place in Miami, so not physically in the room, where I have both the reservation and the messages sent with those in charge of the reservation of the tables, these devices that they put in the rooms, they also change if I put a perfume, a deodorant or something like that, or if maybe whoever takes care of cleaning the rooms smoked while cleaning them,
0
Charlotte Kvalø
Verifizierte Bewertung
Serious safety issues and an agreed settlement that was never paid
1/5 – Serious safety issues and an agreed settlement that was never paid I stayed at this property in June 2025, when it operated as Four Points by Sheraton Sunny Beach. It is now operating as IM Dreamer Hotel. As of August 2026, Marriott's own website still lists Four Points by Sheraton Sunny Beach at the same location. My experience was completely unacceptable for a four-star hotel. The most serious incident occurred when a water-soaked section of the ceiling above the entrance to my suite collapsed shortly after I returned. Water was dripping onto the floor, while electrical wiring and spotlights were hanging from the ceiling. Photos are attached. The AC did not work properly for the first four nights despite repeated complaints. Hotel technicians eventually came, identified a problem and worked on the system. Afterwards, it worked properly. Despite this, the hotel later told the European Consumer Centre (ECC) that the problem was caused by my balcony door being open. My balcony had no functioning light and exposed wiring was hanging from the ceiling. I reported this repeatedly but was told it could not be repaired because of an electrical problem in the ceiling. I was offered another suite, but the hotel representative showing it to me herself pointed out that it was smaller, had a poorer view and a very noisy AC unit. I therefore stayed in my original suite. This was later portrayed simply as me having “declined alternative accommodation”. Housekeeping was also poor, with surfaces left dirty and used dishes and food not removed. On one occasion I waited for promised shower towels for hours and only received them after calling reception again. The hotel later referred to my late check-out as compensation. What they fail to mention is that my key was deactivated twice during that agreed late check-out. Both times I had to go to reception in my swimwear and argue for access to my room and belongings until staff confirmed the arrangement with Radka. After my stay, I filed a formal complaint. When the hotel and I could not reach an agreement directly, the matter was handled through ECC Norway and ECC Bulgaria. Eventually, I accepted a settlement of EUR 139, to be paid when the hotel reopened for the 2026 season. The agreed EUR 139 was never paid. When I followed up, I was informed that the hotel had changed ownership and management and that the previous management could no longer act on behalf of the property. I then contacted Marriott directly and supplied the complete correspondence, photographs and videos. The matter still did not result in payment. To be clear: I am not disputing the amount. I accepted the EUR 139 settlement. The issue is that an agreed settlement was never honoured. After the conditions during my stay and more than a year spent dealing with the consequences, I cannot recommend this property. Pictures and videoes available, but not possible to share here.
0
Daniel
Verifizierte Bewertung
Poor Staff and Equally Poor Management
Moxy Brussels City Centre stay cost us more in staff errors and omissions and Managment's indifference than the 4 nights stay. First time I have ever experienced such arrogance calling a life long loyal guest as myeelf a liar. There are plenty of choices in Brussels - this property should not be one of them.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Marriott International
Reisebüro-Ranking →Häufige Fragen zu Marriott International
Ist Marriott International seriös?
Marriott International erreicht aktuell 2,4 von 5 Sternen aus 301 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Adenauerallee 52, 20097 Hamburg, IN) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Marriott International?
Kundinnen und Kunden bewerten Marriott International im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 301 Bewertungen. 80 davon stammen aus den letzten 12 Monaten.
Wo hat Marriott International seinen Sitz?
Marriott International hat seinen Sitz in Adenauerallee 52, 20097 Hamburg, IN. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Marriott International gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Marriott Hotelgruppe (3,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Marriott International beansprucht?
Nein. Das Profil von Marriott International ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Marriott International hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Marriott International auf Bewertungen?
Marriott International: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Marriott International negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.