Bewertung
2,1
Mangelhaft · von 5 Sternen
Macy's Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Herrenmodengeschäft
23%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Macy's schreiben
Monique V
Verifizierte Bewertung
Changed delivery and glitchy chat system
Placed an order meant to arrive Aug 31, then received an email saying it will be delayed and now arriving Sep 3rd. The email also states that it’s now too late to do a return, but I can refund it once I receive it. This doesn’t work, and is concerning because I’m leaving the country on the 4th, should it be further delayed, it will sit on the porch. I contacted Macy’s chat - and had the most frustrating experience with Poojay. I could not see what I was typing halfway through. I had to keep turning my iPhone, and still mostly could not see my own typing, nor the send button. She told me to call instead after I’d spent 20+ minutes in the chat. What a terrible glitchy chat system for one, and two, don’t give me a delivery date if it’s not accurate.
0
Chan T.
Verifizierte Bewertung
Instock but now cant be fulfilled!!
I’m very disappointed with my recent online order experience with Macy’s. I placed an order for a Ralph Lauren shirt for a birthday gift, my card was charged for the purchase. The following day, I received an email stating that Macy’s was unable to verify my purchase information. I did not change any information, and I regularly order from Macy’s without issues. Unfortunately, this is becoming a pattern. Macy’s charges customers for items and then later sends an email stating that the item is unavailable or the order cannot be fulfilled. This is extremely frustrating. Macy’s customer service has noticeably declined, and the company is not providing the level of service I have come to expect. I have been a frequent customer, but experiences like this are making me reconsider where I shop. I will no longer be a frequent Macy’s customer.
0
Kate N
Verifizierte Bewertung
Gone downhill
Macy’s is no longer a go to of mine. The clothes are not great quality, and customer service is horrendous. I cancelled my card and will no longer shop there.
0
Samaa Mohamed
Verifizierte Bewertung
I wish I could give zero stars
I wish I could give zero stars. It’s the worst customer service ever. I called them multiple times because the carrier misdelivered my package, and I have footage proving he didn't deliver it to my building and left someone else's package under my name, but Macy’s didn't care. They denied the refund or to reship my order again. Even the shipping company said admitted that it is the carrier’s fault.
0
Reza Shahraz
Verifizierte Bewertung
WARNING
WARNING — TERRIBLE MACY’S GIFT CARD EXPERIENCE. THINK TWICE BEFORE BUYING ONE! I have never experienced such a frustrating and unacceptable customer service experience over a simple $100 gift card. I purchased a $100 Macy’s gift card, and when I tried to use it, I was told that the gift card was not valid. I immediately contacted Macy’s customer service expecting a simple resolution. Instead, I was given a runaround that has now lasted weeks. I was told Macy’s would investigate the issue and send me a replacement gift card, but that I might have to wait 30–45 business days. Then after over 30 days I received an extremely confusing email stating that a replacement gift card was being mailed and should arrive within 7–10 days, while another part of the same email said the order had been returned. No clear explanation. No useful information. Just confusion. I waited. And waited. After approximately another four weeks, I still had not received the replacement. I had to call Macy’s AGAIN and explain the entire situation all over again. This time, I finally spoke with a manager, only to be told that a “final decision” had been made and that if I wanted the case reopened, I would need to provide my date of birth and the last four digits of my Social Security number. Seriously? I paid Macy’s $100 for a gift card. The gift card doesn’t work. Macy’s has failed to provide a usable replacement, and now I’m being asked to provide additional sensitive personal information just to try to recover money that I have already paid for. I am extremely uncomfortable providing this information under these circumstances. Macy’s should be able to verify a gift card purchase through the transaction and account information associated with it without making the customer feel pressured to hand over sensitive personal data. What is even more disturbing is that I have found other customers reporting similar gift card problems. At this point, this does not feel like a one-time customer service mistake. It raises serious concerns about how Macy’s handles gift card customers when something goes wrong. The amount is “only” $100, but that is my $100. I should not have to spend hours on the phone, wait weeks, receive contradictory emails, repeatedly explain the same problem, and then be asked for sensitive personal information just to get what I already paid for. Macy’s has completely failed me as a customer. If you are considering purchasing a Macy’s gift card, BE CAREFUL. A gift card is supposed to be simple: you pay for it, and you use it. Based on my experience, if Macy’s gift card system fails, you may be the one left dealing with the consequences. I expected accountability, transparency, and basic customer service from a company as established as Macy’s. Instead, I received delays, confusing communication, and an unresolved $100 loss. Very disappointing. Macy’s has lost my trust, and I will think twice before giving this company my business again.
0
Die Akte
HerrenmodengeschäftBekleidungsgeschäftMöbelgeschäftSchuhgeschäftDamenmodengeschäftWohnmöbelgeschäftAnbieter von Duft- und AromastoffenGeschäft für Modeaccessoires
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Macy's
Herrenmodengeschäft-Ranking →Häufige Fragen zu Macy's
Ist Macy's seriös?
Macy's erreicht aktuell 2,1 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Macy's?
Kundinnen und Kunden bewerten Macy's im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Macy's gibt es?
Die bestbewerteten Anbieter in der Branche Herrenmodengeschäft sind Boozt (4,1 von 5), Superdry (4,4 von 5), Mad4tools (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Macy's beansprucht?
Nein. Das Profil von Macy's ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Macy's hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Macy's auf Bewertungen?
Macy's: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Macy's negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.