Bewertung
4,7
Hervorragend · von 5 Sternen
LUMAS Erfahrungen
4,7von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
264
2 in den letzten 12 Monaten
Kunstgalerie
68%
Anteil 5-Sterne-Bewertungen
Bewertungen (264)
2 in 12 MonatenIhre Stimme
Erfahrung zu LUMAS schreiben
Melania Dinescu
Verifizierte Bewertung
Beautiful artwork
Beautiful artwork, unfortunately paired with very poor framing workmanship. We bought a beautiful painting from Lumas and paid for their framing service, assuming that a professional gallery would know how to properly secure a heavy piece of art. One year later, we found out that the artwork had simply been glued to the frame without any additional mechanical fastening. The glue failed, the painting slipped from the frame, and fell from the wall and crashed on the floor. The frame is still hanging. Everything underneath was destroyed. If you love the Art buy the painting and frame it by yourself. If you want half of your living room destroyed on a random Tuesday, pay Lumas for an expensive frame.
0
Habeeb Ali
Verifizierte Bewertung
I am satisfied with the service Provider
I am satisfied with the service Provider
0
Ulrich Kunisch
Verifizierte Bewertung
Das bestellte Objekt vo Andy Warhol…
Das bestellte Objekt vo Andy Warhol entsprach voll meinen Vorstellungen. Verschönert jetzt unser Esszimmer. Das Problem mit dem Dimmer worden zu meiner Zufriedenheit gelöst. Kann lumas mit gutem Gewissen weiterempfehlen.
0
Sonja F.
Verifizierte Bewertung
UK - RUDE and HIGHLY UNPROFESSIONAL customer service by a…
UNPROFESSIONAL, DISAPPOINTING and RUDE CUSTOMER SERVICE in the UK by a male Representative in Paris who is responsible for UK Customer Service. I ordered a print from LUMAS UK on 5th February to be delivered to my address in the UK. It seems that this print was shipped from Whitewall Media Germany to Avenso UK (and I can only assume this was then to be forwarded to me by Avenso upon arrival in the UK) and my email was added in error to the accompanying customs documents. Fedex started requesting various documents etc. via email from me. As the package was not addressed directly to me, I called LUMAS customer service on their UK number requesting their help in sorting this out with Fedex or with Whitewall Media (the shipper) and it was Paris taking the calls for the UK. After the call in which they confirmed they would cancel the order and reorder it for me, I subsequently received an email from the Customer Service Representative in question from Paris dismissing the issue and stating that it was basically my problem and I should sort it out with Fedex myself. To add insult to injury, he stated that I should ONLY contact him again if I had an problem with the quality of the print itself or if I don't receive the delivery. What unprofessional service from such a high-end organisation! I appreciate it was a small order (thankfully) but I have purchased a considerable number of larger and expensive prints from LUMAS over the years, mainly in Switzerland but also in the UK (without any issue with customs) and as a loyal customer who has invested considerably in LUMAS over many years, I am truly shocked and disappointed at the way I have now been treated by this Customer Service Representative. I can only assume such treatment derives from the fact that there might be additional custom charges to pay although purchased from a UK site to a delivery address in the UK? I tried to contact Whitewall Media but the email address on the customs form was invalid. During previous deliveries from LUMAS, I have never had to deal with any issues with Customs and imports. I am so upset by this treatment that this has taken any joy from my purchase to the extent that I am no longer interested in receiving it or placing any more orders and thus my review on this site. There is no other way to file a complaint with LUMAS other than going down the same route with the same Representative so as a customer you are completely in their hands as to whether they can be BOTHERED to help you or not (as in my case). I also did not receive any response to a subsequent email of mine to the Representative in question so was left completely in the dark as to what happens next. I have now requested that the order be cancelled. A true "let down" for the LUMAS company brand who otherwise deliver fabulous prints just by ONE extremely unhelpful and dismissive customer facing individual. I can only hope LUMAS UK takes steps to improve their Customer Service to ensure a better experience in the future.
0
Vicky Dawson
Verifizierte Bewertung
Received our art today and we are…
Received our art today and we are thrilled. The print is gorgeous and looks amazing in the bevelled frame. Very very happy indeed.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 100 % der negativen Bewertungen.
Alternativen zu LUMAS
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Ist LUMAS seriös?
LUMAS erreicht aktuell 4,7 von 5 Sternen aus 264 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (474 West Broadway, 10012 New York, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden LUMAS?
Kundinnen und Kunden bewerten LUMAS im Schnitt mit 4,7 von 5 Sternen („Hervorragend“) auf Basis von 264 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.
Wo hat LUMAS seinen Sitz?
LUMAS hat seinen Sitz in 474 West Broadway, 10012 New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu LUMAS gibt es?
Die bestbewerteten Anbieter in der Branche Kunstgalerie sind Printler (4,2 von 5), Saatchi Art (4,2 von 5), Posterlounge (4,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von LUMAS beansprucht?
Nein. Das Profil von LUMAS ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann LUMAS hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet LUMAS auf Bewertungen?
LUMAS: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann LUMAS negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.