Bewertung
1,4
Schlecht · von 5 Sternen
Loungefly Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
91
28 in den letzten 12 Monaten
Juweliergeschäft
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (91)
28 in 12 MonatenIhre Stimme
Erfahrung zu Loungefly schreiben
Melissa C
Verifizierte Bewertung
I would give 0 stars if I could
I would give 0 stars if I could. This has been one of the worst online shopping experiences I've ever had. My package was marked as an attempted delivery five different times, yet no one ever came to my house. I have security cameras that show no delivery attempts were made. On the last "attempt," I even sat outside waiting for over two hours because tracking said it was out for delivery. While I was sitting there, the status suddenly changed to "delivery attempted" again. That was simply not true. To make matters worse, I sent over 20 emails to both the shipping carrier and Funko. Every response from Funko was the same automated, copy-and-paste message, and no one actually addressed my concerns. When I requested a refund, I received no real help. I'm now out $90, never received my order, and have had to file a dispute with my bank to try to get my money back. I expected much better customer service and accountability. I won't be ordering from Funko again.
0
customer
Verifizierte Bewertung
DO NOT BUY FROM THIS COMPANY UNDER ANY…
DO NOT BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES - THEIR PRODUCTS CAUSE SERIOUS DAMAGE This company is an absolute joke and I would urge anyone thinking of buying a product to go elsewhere. This is supposed to be a premium company and yet thir products are incredibly poor and their customer services even worse. I purchased a LoungeFly backpack to be used on my holiday to EuroDisney. Admittedly I didn't use the bag for several months as I had no need to. But the very first time I took it out of the bag and put it, the glue and other materials from the bag rubbed off onto the limited edition vest I was wearing and caused serious damage to the clothing. Before I'd noticed, I had also hung a baseball cap on the bag and this was marked with blacl.tar like substance. When I took the bag off and put it at my feetz the same black tar rubbed off on my trainers meaning my trainers and cap were also ruined. Further more, I'd packed the LoungeFly backpack in a larger case to go on holiday - guess what - this case is also covered in the same black markings. I contact LoungeFly to report this. While it had been several months since I bought the item, it was still brand new. If I'd changed my.mknd and wanted an exchange or refund I could fully understand LoungeFly not entertaining the request. But this is a faulty product that cannot be used without ruining everything it touches, which has caused about £150 worth of damage to other property. LoungeFlys respeonse was they would give 20% off my next purchase. No offer of a refund, no offer to investigate the faulty product, not even a suggestion of compensation for all the damage caused. Why on earth would I buy another product from this company when they sell faulty products that damage everything they touch. An absolutely ridiculous suggestion and a demonstration of how little LoungeFly care about the quality of their products or service provided to customers. Absolute joke and an utter disgrace. DO NOT BUY FROM THE COMPANY UNDER ANY CIRCUMSTANCES To really put this into perspective, we bought the item through a third party seller. It's a genuine item, just bought through another retailer. While LoungeFly are not prepared to take any action, the third party retailer, who bear no fault at all, have agreed to provide a full refund. That's how customer service should work.
0
Wayne
Verifizierte Bewertung
Loungefly Bags
I ordered four Loungefly items, and unfortunately three of the four arrived with defects. To make matters worse, one item was missing from the order entirely. When I contacted customer support, I was asked to provide numerous photographs, particularly of the outer packaging. This gave the impression they were more interested in pursuing a courier claim than addressing the actual issue. I am still awaiting a reply back. The individual they were for, wont have a birthday present on time now. Disgusting. The problem was not shipping damage—it was poor quality control and cheap chinese materials. The defects should have been identified before the items were dispatched. Based on my experience, it appears the products are not being adequately checked prior to shipment, which is disappointing given the premium prices these items command.
0
Charlotte
Verifizierte Bewertung
Appalling customer service
Appalling customer service. 24 weeks I’ve been waiting for a missing accessory from a pop yourself figure (£40) that was a Christmas present for my son. 24 weeks of exchanged emails, stalling me with false promises, and downright lies! Do not trust Funko pop or Loungefly!
0
J Powell
Verifizierte Bewertung
We paid £140 for a pre order on April…
We paid £140 for a pre order on April 13th- the item wasn't released yet but we foolishly thought over two months would be more than enough time to receive an update on when we could expect it. Now June is almost here without so much as a broad window for a delivery. On May 13th, the 30 Day Default Timeframe for delivery (as outlined in the government's Online and Distance Selling regulations) expired. We have repeatedly reached out for an update, only to be told by HMV that they cannot offer us a date for delivery as Loungefly hasn't given them an update yet. Considering Trading Standards at this point.
0
Die Akte
JuweliergeschäftGeschäft für ModeaccessoiresTaschen- und GepäckfachgeschäftBekleidungsgeschäftHandtaschengeschäft
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
CA
Alternativen zu Loungefly
Juweliergeschäft-Ranking →Häufige Fragen zu Loungefly
Ist Loungefly seriös?
Loungefly erreicht aktuell 1,4 von 5 Sternen aus 91 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: CA. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Loungefly?
Kundinnen und Kunden bewerten Loungefly im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 91 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Loungefly gibt es?
Die bestbewerteten Anbieter in der Branche Juweliergeschäft sind I SAW IT FIRST (2,6 von 5), Callie (4,7 von 5), PANDORA UK (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Loungefly beansprucht?
Nein. Das Profil von Loungefly ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Loungefly hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Loungefly auf Bewertungen?
Loungefly: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Loungefly negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.