Bewertung
4,8
Hervorragend · von 5 Sternen
Le Parmentier Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Unternehmen
93%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Le Parmentier schreiben
US customer
Verifizierte Bewertung
Broken within 5 minutes! Faulty bag, condescending support and $65 dollar return fees.
Buyer beware: I recently bought 2 bags of the same style and different colors from Le Parmentier. One bag arrived intact and without defect, the second bag was defective. Within five minutes of opening the package, a clasp ring on one handbag broke. This was completely faulty merchandise. When I contacted customer service, they attempted to gaslight me, claiming it was my fault because they had a photo of the clasp intact before it shipped. They even went so far as to "school" me in a highly condescending way on how to properly open a clasp, rather than admitting the hardware was defective. I asked for them to pay the return shipping fees for their defective product, which I thought was an entirely reasonable request. They refused. Moreover, I had to ask them 4 times in emails for the return address and protocol before they actually provided it. Their website advertises a "90-day return policy so you can have peace of mind," but the reality is an absolute nightmare. The fine print includes the fact that U.S. customers must pay all international return shipping fees (minimum $60 + USD-even for broken items). Be sure to read the policy before you buy. Know that if you ultimately would like to return the bag, for any reason, it will be at a very high cost and inconvenience. They do not give you a label and you must find your own carrier (UPS, FedEx, USPS). Of course, USPS is the most economical shipping option while still being extremely expensive. It also can take up to 1-2 months with customs hold ups, so don’t expect a refund any time soon and your money will be tied up. A prior bag that I purchased from them took 5 weeks to be delivered due to customs hold ups, and this was after I bought express shipping for 30 dollars. I absorbed the express shipping fee. As a returning customer, I honestly thought they might use this feedback on their product as an opportunity for improvement and product development. Sadly no, they chose to play the blame game and accepted absolutely no accountability for their product. We have so many retailers that offer excellent customer service options and returns, they could learn a lot from them. They stand behind their products and do not blame the customer for a defect which manifested immediately upon handling. This is the way to keep dedicated and returning customers. I do not recommend this company. Be aware you will have a huge headache should you want to return an item, while being advertised as “peace of mind” on their site. In the future, I will spend my hard earned dollars elsewhere. I will stick with companies that stand behind their products, offer tried and true simple returns and actually “support” the customer.
0
Aynaz
Verifizierte Bewertung
The scarf I received has such a…
The scarf I received has such a beautiful print, and the fabric quality is absolutely amazing. The packaging was also incredible—it felt so luxurious, elegant, and classy. Everything was beautifully presented and gave such a premium feel. ✨
0
Vivian Pine-White
Verifizierte Bewertung
I am absolutely in love with my new…
I am absolutely in love with my new Atlanta bag in Caramel from Le Parmentier Paris. It is lightweight, structured, and beautiful. There are many compartments inside, making it so easy to store things like two pockets for an iPhone or something else, a zippered bag, two more compartments with another zippered section - it is so thoughtfully done. I love the gold metal feet that match the purse clasp - I often have to put my bag on the floor, so this was a must. The leather is wearing far better than expected after about a month and a half of daily wear. I was worried that I would see a fold at the top of the flap from opening it. But there are absolutely no marks at all. The caramel color is beautiful. The only thing I can fault is that the left side and the right side of the structured body are a tiny bit off at the bottom, they don’t match exactly. But it took me about a month to realize this, so it is extremely minor. The value is amazing. A few people have asked me about it, nobody has one like it, which I also love. I would buy from Le Parmentier again without question. I took two pictures to show you, but I don’t see a place to leave them, darn.
0
Ivy Saunderson
Verifizierte Bewertung
I’ve now had my “Le Parmentier”…
I’ve now had my “Le Parmentier” “Ladyfinger” bag for over a month, it survived 10 days in London, we went shopping, sightseeing, visiting museums and struggling my way through a very busy London Underground, it still looks amazing and I will I definitely be purchasing another Le Parmentier very soon. Fantastic delivery service, the quality is amazing and I am a big fan of this brand .
0
Mariya Sergiyenko
Verifizierte Bewertung
In love with my bag
In love with my bag. Amazing quality and fast delivery.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 80 % der negativen Bewertungen.
Häufige Fragen zu Le Parmentier
Ist Le Parmentier seriös?
Le Parmentier erreicht aktuell 4,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Firenze, IT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Le Parmentier?
Kundinnen und Kunden bewerten Le Parmentier im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Le Parmentier seinen Sitz?
Le Parmentier hat seinen Sitz in Firenze, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Ist das Profil von Le Parmentier beansprucht?
Nein. Das Profil von Le Parmentier ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Le Parmentier hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Le Parmentier auf Bewertungen?
Le Parmentier: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Le Parmentier negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.