Klass Wagen Hungary Erfahrungen

3,7von 5 · Gut

100 Bewertungen

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Bewertung

3,7

Gut · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Mietwagenanbieter

53%

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Bewertungen (100)

100 in 12 Monaten

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Tibor Rohacs

HU · 30. August 2026

Verifizierte Bewertung

Klass Wagen is a scam

Klass Wagen is a scam. If you do not buy their insurance, they charge ridiculous amounts for fixing quite dubious mini scratches that other companies do not even bother with. I paid an extra 1000 Euros for a small scratch. The whole system was set up in a way that it was impossible to dispute trough the credit card company. Klass Wagen is a dishonest company I will NEVER use the again

30. August 2026

Klass Wagen Hungary

Antwort des Unternehmens · 30. August 2026

Dear Customer! Thank you so much for sharing your feedback with us! Not only does it help the community, but also gives us the chance to explain. We have made sure to investigate the case thoroughly and we would like to take this opportunity to address the issue. Once you have opted for the deposit option, you have accepted that you will be responsible for any damage that might occur during the rental. To take pictures and do videos to be able to check the original condition of the cars. Regarding the damage itself you noted, according to the terms and conditions, any damage, scratches, bending, etc. are collected. We want the cars that reach the customers to be as well maintained as possible. For this, they will be restored to their original condition. Regarding the price of the damage, we can assure you that the prices are calculated taking into consideration the value of the damage. We provide full transparency, and these penalties are also available on our website klasswagen.com by accessing our terms and conditions website, as well as they are also sent out via email as being attached to your rental agreement upon signing the contract. We understand that this has been a frustrating experience, and we apologize if there was any miscommunication on our part, however we have handled the situation according to our terms and the Rental Agreement you have signed and agreed to. If there would be anything else, you would like us to help with please feel free to contact us on [email protected]. Kind Regards, KW Team.

Palma

HU · 29. August 2026

Verifizierte Bewertung

Esperienza non positiva ma ancora in sospeso

Ho affittato una macchina ieri a Budapest. Servizio navetta veloce. Personale gentile fino a quando non ho comunicato loro che avevo già stipulato una assicurazione kasko con Booking. Mi sono state fatte pressioni per stipulare l'assicurazione con loro, dicendomi che quella di Booking non avrebbe pagato eventuali danni. Informazione falsa, poiché sono numerose le volte che ho affittato macchine anche fuori dall'Europa e l'assicurazione di Booking ha sempre pagato in caso di danni. Peccato, perché considerato che non hanno stand e visibilità dentro l'aeroporto di Budapest, la pubblicità che fanno tramite Booking è basilare per il loro giro di affari. La signorina si è ben guardata dall'avvisarmi che avevo solo 30 minuti per inviare le foto dell'auto tramite la loro App, dato che non consegnano la macchina effettuando con un addetto il solito controllo del veicolo. Però... oggi, secondo giorno di affitto, scopro che una lampadina del faro sinistro non funzionava. Ho chiamato l'assistenza e mi ha risposto dalla Romania un'operatrice davvero gentile che mi ha inviato tramite WhatsApp le istruzioni per l'acquisto e la sostituzione della lampadina, fornendomi i dati della società KlassWagen alla quale fare intestare la fattura per avere restituita la spesa al momento della consegna dell'auto. Scoprirò il 5 settembre se a Budapest ciò sarà confermato. Aggiornerò di conseguenza questa recensione.

29. August 2026

Klass Wagen Hungary

Antwort des Unternehmens · 29. August 2026

Dear Customer, Thank you for taking the time to share your experience with us. We truly appreciate both positive and negative feedback, as it helps us identify areas where we can improve our services. We would like to provide a few clarifications regarding the points mentioned in your review. First, every customer must choose between one of two options when collecting the vehicle. - The first option is to block the required security deposit on a valid credit card that meets our rental requirements. This requirement is clearly stated during the booking process under the "Important Information" section, in our Terms and Conditions, and in the booking confirmation voucher. -The second option is to purchase the Klass Total Cover service, which reduces the security deposit to €0 and removes the customer's financial responsibility for potential damages to the vehicle. It is not possible to proceed with the rental without selecting one of these two options. The choice between them always remains with the customer. However, if any of the rental requirements are not fully met, the Risk 0 insurance becomes mandatory. Our team takes the time to explain both options because we believe it is important for customers to fully understand the available choices before starting their rental. We are sorry if this explanation felt like unnecessary pressure. Our intention is always to ensure that customers can make a clear and well-informed decision. Regarding the insurance purchased through a third-party website, this type of insurance generally covers the customer's financial liability for the damage deposit rather than directly covering the vehicle. In the event of damage, we may charge the applicable amount according to the rental agreement, after which the customer can submit a claim to the third-party insurer for reimbursement. Opposite of this, the Klass Total Cover, our company insurance will absolve you from all of the responsibilities in case of any damage of the car, during the rental period, and no damage deposit is required any longer. Since the car is fully assured, there is no risk of name mismatch in case a damage will happen. In addition, there is an administrative deposit blocked on the credit card, VISA/MASTERCARD issued on the main driver’s name, at the pick-up, to assure the cleanliness, the same level of petrol and the integrity of the additional items (GPS, keys, car documents) of the rented car. The administrative deposit is unblocked at the drop-off, once the previously mentioned are maintained. On the other hand, we also strongly recommend that every customer takes detailed photos of the vehicle at pick-up and keeps them until the end of the rental. This is an important part of our rental procedure and helps protect both the customer and the company by providing a clear record of the vehicle's condition. Regarding the 30-minute timeframe for uploading the vehicle photos, we understand that this may not always be convenient. If the photos cannot be uploaded within the specified timeframe, we recommend keeping them safely stored on your phone until the vehicle is returned. This allows the photos to be available should any questions arise regarding the vehicle's condition. With regard to the headlight bulb, we understand your concern. Unfortunately, it is not possible to predict when a bulb may burn out, and such technical issues can occur unexpectedly during a rental. We appreciate your understanding in this matter. If you provided the company invoice at the time of vehicle return, please rest assured that the relevant department will review and process the matter accordingly. To allow us to follow up on the status of your case, please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, Klass Wagen Team.

Paul

HU · 28. August 2026

Verifizierte Bewertung

Collecting the car and the hard sell is a complete pain

Collecting the car was a hassle. First of all you have to phone them to say you've arrived. Together with most foreign visitors, our phone package includes roaming not calls. Because they don't have WhatsApp we had to find a friendly local person at the airport who might lend us their phone. The very nice man at one of the shuttle desks kindly agreed - he said he has been asked to do this several times. Rather than being able to speak to let you just tell someone you've arrived, they send a text with a questionnaire. This needed booking reference and phone number, so should have been easy, Unfortunately, the list of international codes is in an haphazard order. We eventually located "United Kingdom" after "Lesotho". If anyone is from Switzerland and has difficulty finding their country code, it comes after "Belarus". We then went to the car park to wait for the shuttle. We were stuck there for 25 minutes until it arrived to drive us the 10 minutes it took to get to the depot. The driver was friendly and helpful, and offered to assist with loading our bags. There was no queue when we got there, so we assumed we would soon be on our way. Not a bit of it. Ten minutes was devoted to laboriously giving my name and address, both of which had already been provided when booking. Trying to find "United Kingdom" again proved to be a drame. This time it wasn't after Lesotho; it didn't exist at all, so we settled on "Great Britain" instead. After this rigmarole, we then spent another 25 minutes while the member of staff tried to sell us additional insurance. Despite being told repeatedly that we have our own excess insurance and didn't want theirs, he refused to take "no" for an answer. Every ridiculously high charges they have were shown to us at a painful speed - 700 euros for a slight scratch, 8000 euros if we were unfortunate enough to lose the engine etc etc. Once we had endured all that I was then told that, despite having given my age when booking, and having a voucher saying £0 to pay, I was charged an additional £77 because I am 70. Apparently it is one of their policies: it would have been helpful to know that £0 actually meant £77 when I booked, because I would have gone somewhere else. When we were eventually handed the car keys, we couldn't work out how to open the petrol cap or the boot. Neither could the staff member, so someone else had to be called to assist. The entire time taken from initially contacting them to finally driving away was just over an hour. Goodness knows how long we would have been kept hanging around if there had been anyone else ahead of us. The car itself was fine and in good condition. The return was also straightforward and painless, and the astronomical hold on my credit card was cancelled immediately. Such a pity actually collecting the car wasn't as straightforward.

28. August 2026

Klass Wagen Hungary

Antwort des Unternehmens · 28. August 2026

Dear Customer, Thank you very much for taking the time to share your experience with us. We truly appreciate your feedback, both positive and negative, as it helps us understand what we are doing well and where we can continue to improve. We are pleased to hear that you had several positive experiences during your rental, particularly with the quality of the vehicle, the drop-off process, the handling of the security deposit, and the communication with our team. We would also like to provide some clarification regarding the points you mentioned. Our free shuttle service operates 24/7 and can be requested in more than one way. In addition to contacting our Customer Service team, you can also use the dedicated link provided for the shuttle service, allowing you to arrange your transfer directly from your phone. If needed, the airport's free Wi-Fi can be used to access the link. We understand that waiting for a shuttle can be frustrating, especially after a long journey, and while our team always does its best to keep waiting times to a minimum, during particularly busy periods and peak season, the waiting time may occasionally be longer than usual. We sincerely appreciate your patience in such situations. Regarding the security deposit and insurance options, we would like to kindly clarify that, at the time of vehicle collection, every customer can choose between two available options: Security deposit: The required security deposit can be blocked on a valid credit card that meets our rental requirements. This information is provided during the booking process under the “Important Information” section, as well as in our Terms and Conditions and booking confirmation. Klass Total Cover: Alternatively, customers may choose our Klass Total Cover service, which reduces the security deposit to €0 and removes the customer's financial responsibility for potential vehicle damage covered by the service. One of these two options must be selected in order to proceed with the rental. The choice is always the customer's; however, if the rental requirements for the security deposit are not fully met, the applicable insurance option may become mandatory. Regarding the additional fee paid at the time of vehicle collection, we would like to kindly clarify that, as clearly stated in the Terms and Conditions published on the Klass Wagen website, the eligibility requirements for senior drivers are outlined from the very beginning of the document. Drivers who are 70 years of age or older and have held a valid driving licence for more than 12 months are eligible to rent a vehicle, subject to the applicable Senior Driver fee of €7.50 per rental day. We are sorry if any part of the process was unclear or caused frustration during your rental. Your feedback is important to us, and we will certainly take your comments into consideration as we continue working to make the overall customer experience clearer and more convenient. If you would like to share any additional comments, concerns, or suggestions, please feel free to contact us at [email protected]. We would genuinely appreciate the opportunity to welcome you again and provide you with an experience that better meets your expectations. Thank you once again for your valuable feedback and for giving us the opportunity to improve. Kind regards, Klass Wagen Team

petra almos

HU · 28. August 2026

Verifizierte Bewertung

Nagyon jó autóbérlési tapasztalat

Nagyon jó autóbérlési tapasztalat Augusztus 18-tól 27-ig béreltünk autót, és nagyon pozitív tapasztalatunk volt. A cég korrekt, megbízható és segítőkész volt az elejétől a végéig. Minden gördülékenyen, a megbeszéltek szerint zajlott. Az autó tiszta, nagyon jó állapotban volt, és tökéletesen működött. Nagyon elégedettek voltunk a szolgáltatással, és jó szívvel ajánljuk őket másoknak is. Köszönjük a nagyszerű szolgáltatást!

28. August 2026

Dr. Gabor Szotak

HU · 24. August 2026

Verifizierte Bewertung

A big NO!

A big NO! I just arrived back to my home country after 16 years from the US via UK. It's confusing to find the meeting point. And then I called them and they advised the transfer will be with me 20 minutes. Now, 40 minutes has spent. I am calling them for 10 minutes, no answer. It's a hot midday, no shelter, no seat. I'm just standing under the sun, it's hot, but noone turned up so far. All the other hire companies are here at the airport of Budapest but this company in a distance. I paid for the car hire in advance. No hire car, no transfer, no answer from their customer services! Finally an hour later the transfer arrived, and the guy said he doesn't speak Hungarian. I asked him how Hungarians can communicate with him then in Hungary? Luckily, I speak English. Well the way the Romanian guy drives also disquasting not to mention that he plays weird romanian music. Dr Gabor Szotak Executive Doctor of Business and Psychologist.

24. August 2026

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Ist Klass Wagen Hungary seriös?

Klass Wagen Hungary erreicht aktuell 3,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Üllői út 822, 1185 Budapest, HU) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Klass Wagen Hungary?

Kundinnen und Kunden bewerten Klass Wagen Hungary im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat Klass Wagen Hungary seinen Sitz?

Klass Wagen Hungary hat seinen Sitz in Üllői út 822, 1185 Budapest, HU. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Klass Wagen Hungary gibt es?

Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Klass Wagen Hungary beansprucht?

Nein. Das Profil von Klass Wagen Hungary ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Klass Wagen Hungary hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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