Bewertung
2,4
Mangelhaft · von 5 Sternen
Babyausstattungsgeschäftjoolz.com
Joolz Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Babyausstattungsgeschäft
20%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Joolz schreiben
Trudi
Verifizierte Bewertung
I hate to have to post a negative…
I hate to have to post a negative review about a business and I’m sad to say that I’ve only ever had to post a negative one about Joolz. I truly wish I had never bought a Joolz pram and I would strongly advise against buying one unless you plan to keep it in your house and never use it. I have taken extremely good care of my pram, have only used it lightly and even bought a bag for transporting it in the car. Within 8 weeks of buying the pram the lining of all the wheels were coming off and the pram frame was covered in scratches. After contacting John Lewis and Joolz on several occasions, they eventually agreed to replace the front wheels of the pram. I expressed my disappointment in a previous trust pilot review and Joolz asked me to take pictures and send it to their customer services. I sent them pictures as requested, it took them ages to respond to me and it was clear from their response that they didn’t even bother to look at it. I also have now asked joolz on several occasions if they could advise on a paint/product that I could use to reduce the appearance of the scratches since they seem unwilling to offer a replacement or compensation. Yes, I completely accept a pram will get scratched over time but what I refused to accept and feel is completely unacceptable is the level of deterioration after such short and light use. I wish I was able to attach pictures so people could see. I have told Joolz on multiple occasion that I have used my pram lightly, been very careful storing it and place it in a bag to transport in the car. This was their response: “Besides the reported issue with the wheels, I understand that you are also experiencing scratches on different parts of your stroller. Scratches can unfortunately appear depending on how the stroller is used and the surfaces it comes into contact with. To help minimise the risk, we recommend avoiding rough or uneven surfaces where possible, taking care when folding, unfolding, or placing the stroller in the car, and avoiding contact with hard or abrasive objects during storage and transport.” As mentioned, I have taken very good care of my pram and haven’t even used it on rough/uneven surfaces. With the quality I’ve experienced on flat surfaces, I wouldn’t trust it. I use my silver cross pram for any rough terrain and despite being 4 years old and having had a hard life, it barely has scratch. Additionally I feel the straps are very poorly designed. The padding continually falls down and the straps rub against my babies ears which she clearly finds uncomfortable and often leaves big red marks on her ears. I would avoid buying a Joolz pram at all costs if you plan on actually using it. As a business they are clearly not interested or willing to listen to what their customers have to say. I hate to post negatively about a business and I always believe in contacting a business directly first if I experience any problems. I’ve always found that if I’ve had an issue, businesses are willing to make it right. Unfortunatly this is not the case with Joolz and therefore I feel it is only right that I warn potential customers. I wish I had done more research before buying my joolz pram. There are a lot of other brands out there and I’m sure their level of customer service will be far better!
0
Maria Verde Pujol
Verifizierte Bewertung
Slow and unresponsive customer service
Extremely slow and unresponsive customer service. After almost a month of reporting a defect we’re still without a replacement, hence without a functioning stroller. We purchased the Joolz Aer 2 in June 2026, and started using it after our son’s birth on July 11th. Within weeks, the wheels started sticking when opening the stroller, and a few days later the chassis broke while opening it normally. We reported the first defect on August 4th via email and phone but didn’t hear back, and reached out again after the chassis broke. Customer service promised on August 18th a replacement chassis under reference SE2601107, but as of today we still have no chassis nor tracking information or delivery date. Case number: 00465932
0
Hugo
Verifizierte Bewertung
Genial la compra
Genial la compra, lo volvería a comprar sin duda. Carrito super cómodo, lo mejor es que es super plegable (el Aer 2) y genial, el envío muy rápido.
0
customer
Verifizierte Bewertung
It has been three days since I placed…
It has been three days since I placed my online order, and I still haven’t received any update whatsoever. I have no idea what the current status of the product is, even though I needed it urgently. In this day and age, it is honestly hard to understand how an online order can be handled this slowly. I am very disappointed with the service and definitely would not recommend ordering online.
0
Ana
Verifizierte Bewertung
Very odd purchasing experience
Very odd purchasing experience: got an error after successfully placing an order. Received a confirmation letter though. No idea when my order will arrive - there is no info about delivery or estimated dates. I needed my order ASAP, now I have no clue when does it arrive and there is no way to cancel it either.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 89 % der negativen Bewertungen.
Alternativen zu Joolz
Babyausstattungsgeschäft-Ranking →Häufige Fragen zu Joolz
Ist Joolz seriös?
Joolz erreicht aktuell 2,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Distelweg 89, 1031HD Amsterdam, NL) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Joolz?
Kundinnen und Kunden bewerten Joolz im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Joolz seinen Sitz?
Joolz hat seinen Sitz in Distelweg 89, 1031HD Amsterdam, NL. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Joolz gibt es?
Die bestbewerteten Anbieter in der Branche Babyausstattungsgeschäft sind PreciousLittleOne (3,5 von 5), Drogist (2,9 von 5), Optimalprint (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Joolz beansprucht?
Nein. Das Profil von Joolz ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Joolz hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Joolz auf Bewertungen?
Joolz: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Joolz negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.