Bewertung
3,9
Gut · von 5 Sternen
Outdoor-Sportgeschäftirockersup.com
iROCKER Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
325
60 in den letzten 12 Monaten
Outdoor-Sportgeschäft
45%
Anteil 5-Sterne-Bewertungen
Bewertungen (325)
60 in 12 MonatenIhre Stimme
Erfahrung zu iROCKER schreiben
Maxi
Verifizierte Bewertung
Catastrophic seam failure after only 15-20 uses and no goodwill supported my iROCKER SUP board in…
I purchased my iROCKER SUP board in August 2021 and used it only approximately 15-20 times in total, averaging just 3-4 outings per year. The board was always carefully maintained, properly stored, and never exposed to misuse or excessive pressure. On the day of the incident, it was inflated to approximately 1 bar, which is the minimum recommended operating pressure. After a normal session on the lake, while I was drying the board and preparing to deflate it, the board suddenly ruptured along a seam and effectively exploded without any impact or apparent cause. What concerns me most is the safety aspect. Several children were standing nearby when the rupture occurred. Thankfully, nobody was injured, but the situation could easily have resulted in a serious accident. I contacted iROCKER and provided photographs, proof of purchase, and a detailed description of the incident. While the company responded promptly and professionally, my claim was ultimately denied because the warranty had expired. What I find disappointing is not merely the warranty decision itself, but the apparent lack of consideration for the extremely low usage of the board and the nature of the failure. A premium SUP board that has been used only 15-20 times would reasonably be expected to last significantly longer than five years. Additionally, iROCKER advised that the board should not be repaired because its structural integrity can no longer be guaranteed. As a result, the board is effectively unusable despite having seen very limited use. My overall experience with the board prior to the failure was positive, but based on this incident and the lack of any goodwill gesture, I cannot recommend the product with confidence. I encourage potential buyers to carefully consider product longevity and after-sales support when making their purchase decision.
0
Sean Hayes
Verifizierte Bewertung
We got the BLACKFIN MODEL XL 7.0
We got the BLACKFIN MODEL XL 7.0 - it's a great SUP, and they offer excellent customer service.
0
Daniel
Verifizierte Bewertung
Exceptional support from Kurstine
I had a truly great experience with iROCKER’s customer support. Kurstine responded very quickly to every message I sent and handled my case with real professionalism. She didn’t just give standard answers — she actually did research, checked repair options, and explained everything clearly so I could make the right decision.Her communication was warm, friendly, and genuinely helpful. She made the whole process easy, and I felt that she really cared about solving my problem. The birthday message and discount were an unexpected and thoughtful touch that made my day.Overall, Kurstine exceeded my expectations. Fast replies, professional attitude, and real effort — exactly what great customer support should be. Highly recommended
0
Brad Cannom
Verifizierte Bewertung
Love the board but the glue…
Love the board but the glue sucks.eveything is falling off. Top pad loose now the fins. Board is now 6 years old app
0
Mark Bentlage
Verifizierte Bewertung
The Customer Experience Team works hard to make sure that any issues you have will be quickly dealt with in the way that maximizes customer satisfaction.
After deciding that the All Around11’ 8.0 was the right board for me, I used Apple Pay. Instead of changing the shipping address to where I was staying, I left it as my billing address. My order went in after iRocker was closed for the day, so I immediately sent an email asking them to change the shipping address. I got an initial response from Kurstine from the Customer Experience Team first thing in the morning which was that the warehouse automatically starts filling the order and the shipping address is difficult to change. However, Kurstine made some calls and within an hour was able to report back that she caught the order in time and that my board would be shipped to the address I wanted. If the board is as good as the Customer Experience Team, I’m going to be very happy.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 76 % der negativen Bewertungen.
Alternativen zu iROCKER
Outdoor-Sportgeschäft-Ranking →Häufige Fragen zu iROCKER
Ist iROCKER seriös?
iROCKER erreicht aktuell 3,9 von 5 Sternen aus 325 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (4601 Hollins Ferry Road, 21227 Halethorpe, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden iROCKER?
Kundinnen und Kunden bewerten iROCKER im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 325 Bewertungen. 60 davon stammen aus den letzten 12 Monaten.
Wo hat iROCKER seinen Sitz?
iROCKER hat seinen Sitz in 4601 Hollins Ferry Road, 21227 Halethorpe, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu iROCKER gibt es?
Die bestbewerteten Anbieter in der Branche Outdoor-Sportgeschäft sind Deporvillage (4,2 von 5), Chilly's (4,3 von 5), Golfbase (5,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von iROCKER beansprucht?
Nein. Das Profil von iROCKER ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann iROCKER hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet iROCKER auf Bewertungen?
iROCKER: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann iROCKER negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.