Bewertung
3,4
Durchschnittlich · von 5 Sternen
Geschäft für Mobiltelefonzubehörinstoreshop.com
Instoreshop Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
31
0 in den letzten 12 Monaten
Geschäft für Mobiltelefonzubehör
45%
Anteil 5-Sterne-Bewertungen
Bewertungen (31)
0 in 12 MonatenIhre Stimme
Erfahrung zu Instoreshop schreiben
Jackie
Verifizierte Bewertung
Excellent Customer Service
I was very happy with the prompt response to my email. The headset was not working, and they promptly sent me another. I was still having problems when they asked me what windows did I have and when i stated it was 'Vista' they said do not use dongle. So when I removed the dongle the headset now works perfectly and I am so grateful for the excellent support.
0
viadelpoggio7
Verifizierte Bewertung
Beyond their duty (and my expectations)
My skype headphones needed assistance, but no longer had invoice, item was replaced in a matter of days just based on my word. This company deserves five stars and a bow.
0
Capolla
Verifizierte Bewertung
Problems but customer service excellent
My experience with this company is mixed. My first experience was negative but then it was positive. I received the item I ordered later than the longest time they quoted and when I received it (despite it being well packed) a small plastic part was damaged making the headphones unusable. The positive part was how they dealt with the difficulty. When I hadn't received the item after the 10 days quoted, I contacted them. They got back to me quickly, apologised and asked if I could wait 20 days (it came within that time). They also offered me a couple of free Skype hours to compensate me for the lateness, which was a nice goodwill gesture. When I informed them about the damaged item (mostly in CAPITALS) they stayed polite, apologetic and immediately offered to refund my money or resend an undamaged item. I decided to get a new one sent out. Unfortunately they then found they had run out of stock. They offered a different headset or, again, a full refund. This time, as they were unsure how long it would take to restock, I opted for the refund. Although my dealings with them were not good (in terms of not getting the item I wanted), I am VERY impressed with their attitude and swift helpful customer service. I have always believed that mistakes happen everywhere and sometimes, no matter what company, things don't always run smoothly. But it is how a company deal with the problems that makes you either trust them again or never go near them again and give them appalling word of mouth advertising. Despite my not getting the item I wanted they have dealt with me quickly and respectfully and I have not lost any money. I may find some other headphones in the mean time but if I don't I may buy these headphones from this company when they are again in stock. I feel confident in my dealings with them and so, despite the problems, would recommend them.
0
Jean
Verifizierte Bewertung
How Customer Service Should Be
Though I didn't find it easy to get an initial message to Instoreshop, once I was able to contact them, this was the most satisfying customer service experience I have ever had. They'd have gotten 5 out of 5 if I hadn't had to work so hard to get the initial message in! I've already recommended the product I bought to three friends based on its performance. I'm glad to say I can now further recommend the company, based on their excellent post-sale support.
0
Anthony Booth
Verifizierte Bewertung
Customer Service As It Should Be
I had a problem with my wireless headset brought approximately a year ago. I emailed them to ask if they did spare parts but instead they offered to replace the headset for no cost. Now that's what I call Customer Service. I must thank Cecile, I was impressed with the instant reply and the support given.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche.
US
Alternativen zu Instoreshop
Geschäft für Mobiltelefonzubehör-Ranking →Häufige Fragen zu Instoreshop
Ist Instoreshop seriös?
Instoreshop erreicht aktuell 3,4 von 5 Sternen aus 31 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Instoreshop?
Kundinnen und Kunden bewerten Instoreshop im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 31 Bewertungen.
Welche Alternativen zu Instoreshop gibt es?
Die bestbewerteten Anbieter in der Branche Geschäft für Mobiltelefonzubehör sind CeX/WeBuy - United Kingdom (3,9 von 5), AV Cables (4,0 von 5), CASETiFY (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Instoreshop beansprucht?
Nein. Das Profil von Instoreshop ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Instoreshop hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Instoreshop auf Bewertungen?
Instoreshop: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Instoreshop negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.