Bewertung
4,6
Hervorragend · von 5 Sternen
Solartechnikanbieterindevolt.com
Indevolt Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
6
1 in den letzten 12 Monaten
Solartechnikanbieter
100%
Anteil 5-Sterne-Bewertungen
Bewertungen (6)
1 in 12 MonatenIhre Stimme
Erfahrung zu Indevolt schreiben
Chris Michail
Verifizierte Bewertung
Good Customer Service - Not so good experience with Product and Engineering Team
upd. May 12: the Indevolt acknowledged (and probably fixed) further bugs. Given that their CS has been very professional, I need to acknowledge their effort. However, I need to say that the product and engineering team need to do more thorough work. It seems to me that they were not really paying attention when I was explaining the issues, and they were trying to give me non-credible explanations. They only did so when I asked for a return (that is my impression, maybe I am too strict). upd. Apr 27: Let's admit that the product is faulty, let's arrange a return, and save you and me some valuable time. We have spent way too much time on a worthless product. This is the only way to make it right. To Explain... Fantastic CS, very responsive but ... the battery does not work as expected. Since last night, it went into standby mode and it was not operating the whole day. I saw it by coincidence. I restarted it, it started working but then the issue began again... the battery again in standby mode... upd. Apr 25 After lots of emails, Indevolt acknowledged the issue and offered to replace the P1 meter. I will update my review once I am sure the problem is solved, but for the moment I will give them 4 stars because they seem to make serious efforts to resolve issues, though it should not have taken so long to figure this out. If the issue is resolved for good and they refund the purchase of the new meter, I will positively update my review. Initial review. I purchased the Solidflex 2000 Hybrid with a P1 meter and was initially happy with the setup. That changed in early April when the battery started malfunctioning — discharging at full power through the night with no apparent load, draining completely, and behaving erratically in self-consumption mode. Over the following 10 days of email support, I noticed a pattern that I think other buyers should be aware of. The explanations kept changing. The first response blamed a weak WiFi signal (both devices are next to the router — this was incorrect and later dropped). Then an inverter bug was acknowledged. Then the P1 connectivity was blamed. Then "Custom Mode." Each new explanation arrived without reconciling the previous one. The P1 completely stopped connecting to the network. After days of back-and-forth, I solved it myself by uninstalling and reinstalling the device. The support team had not suggested this. I reported my own fix back to them. The most specific issue was never answered. Their own documentation states that when the meter goes offline, the system falls back to user-defined settings — in my case, 64W. Yet the battery was peaking at 103W and 1700W during those same periods. I raised this contradiction twice, clearly and with screenshots. It was never addressed. Instead, each response introduced a new explanation without touching the logical inconsistency I had pointed out. The path forward was never discussed. On April 14th I explicitly asked for either a confirmed fix with a clear timeline, or a replacement/return option. Three responses later, that question has still not been answered. I want to be fair: the support team is responsive and polite, and they do clearly have access to backend data. But responsiveness is not the same as resolution. If you are technical enough to ask precise questions, be prepared for answers that don't quite line up with each other. I would not buy a second unit until these firmware issues are publicly confirmed and fixed.
0
Niko Varga
Verifizierte Bewertung
Professional products.
I bought a BK1600 from their website and have used it for several days. For beginners like us, the product functions and the app are easy to understand. It is a professional product.
0
Florian Schneider
Verifizierte Bewertung
The shipping is very fast—highly commendable.
I used to shop on other websites where delivery took several days; with Indevolt, I received the product in just 3 days.
0
Stefan Weber
Verifizierte Bewertung
Here, customers' needs can be met.
As a customer, I had some special requests, so I modified the order. The full refund for my first order was hassle-free. The email responses were timely. I am very satisfied and would highly recommend them. Special thanks to Alison.
0
Dat
Verifizierte Bewertung
The prices are very affordable
I bought a P1 meter from their website; the quality is great and the price is affordable.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Indevolt Deutschland
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Für Indevolt liegen bisher 6 öffentliche Bewertungen vor (4,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: Deutschland, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
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