Bewertung
1,5
Mangelhaft · von 5 Sternen
Elektronik & Technologiehover.com
Hover Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
120
19 in den letzten 12 Monaten
Elektronik & Technologie
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (120)
19 in 12 MonatenIhre Stimme
Erfahrung zu Hover schreiben
Mitch Fox
Verifizierte Bewertung
Very disappointed with Hover’s customer…
Very disappointed with Hover’s customer service and handling of a cancellation request. I contacted Hover to cancel a domain and request a refund within the applicable cancellation timeframe. Unfortunately, my request was not dealt with properly, and I have now been told that because the domain subsequently renewed, they cannot refund me. What I find particularly frustrating is that the response focuses on the renewal date rather than the fact that I had already contacted Hover regarding cancellation. I shouldn’t be penalised because my request wasn’t actioned promptly. The domain is no longer needed and I’m not using it, yet Hover has refused to refund the renewal fee and I’ve had to repeatedly chase the matter and ask for it to be escalated. I’m now awaiting a proper response from their complaints/escalation team. Based on my experience so far, I’m very disappointed and would encourage anyone using Hover to make sure auto-renewal is switched off and to keep records of any cancellation requests.
0
Ceritus Orbis
Verifizierte Bewertung
Garbage company, avoid at all costs!
Signed up, bought a domain (for parking). Assigned Nameservers. Everything was good. Until suddenly my purchase was refunded overnight with zero notice AND my account was 100% locked. Just straight up gone. Attempted to contact support, and was summarily ignored. No updates to the ticket, no notice, not even any kind of greeting. Hover.com is a garbage company. Do not use their services, do not give them your money.
0
IAN HOLLAND
Verifizierte Bewertung
Any organization that auto-renews by default...
Any organization that automatically applies auto-renewal to all orders, then makes it difficult to cancel, is using slimy business practices. That why Hover is slimy: Because they use this slimy business practice. Contact Hover immediately and have them turn off auto-renewal, otherwise they've got you right where they want you. By the way, they made a big deal about how it's their policy not to give refunds for unintentional auto-renewals, even if that means implying the client is lying when they tell them they already requested it be turned off. And they offered me a refund of $10 USD as a special "offer." That's right: They refer to screwing me over as an "offer." Slime. BTW, I also reported them to my bank's fraud department.
0
Keri o
Verifizierte Bewertung
They're thiefs
They're thiefs. Renew services without informing the customer. There's no way that's legal.
0
Dorrie Koscielnuk
Verifizierte Bewertung
Hover service interruption
I've been a Hover customer for over 10 years and have approximately 15 domains registered with them. All of my domains were set to auto-renew, but my credit card had expired a few months ago and I forgot to update it. I own a business and have dozens of recurring payments every year. Virtually every other company I deal with sends a courtesy notice when a credit card on file has expired, giving customers a chance to update their payment information before service is interrupted. Hover doesn't appear to do this. On July 23, my domains attempted to renew, but the payment failed because of my expired card. By July 24, my website was offline and my business email stopped working. There was no grace period and no meaningful safeguard to prevent an immediate outage. I happened to be camping without service, so I didn't see the email in time. The result was that my company, with 13 psychologists, lost both our website and email for more than a day. To make matters worse, when I tried to log in to fix the payment issue, Hover's two-factor authentication kept sending verification codes to my business email address... the very email account that was no longer working because the domains had been suspended. It created a frustrating catch-22 that made resolving the issue even more difficult. I fully accept that I should have updated my credit card information. That's on me. But I also believe a company that promotes auto-renewals should have basic customer protections in place, such as notifying customers when the payment method on file has expired before renewal is attempted, or providing a reasonable grace period before taking critical business services offline. After this experience, I'll be transferring all of my domains to a registrar that has better safeguards in place for long-time customers.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Hover
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Ist Hover seriös?
Hover erreicht aktuell 1,5 von 5 Sternen aus 120 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Toronto, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hover?
Kundinnen und Kunden bewerten Hover im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 120 Bewertungen. 19 davon stammen aus den letzten 12 Monaten.
Wo hat Hover seinen Sitz?
Hover hat seinen Sitz in Toronto, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Hover gibt es?
Die bestbewerteten Anbieter in der Branche Elektronik & Technologie sind Argos (4,3 von 5), Three UK (4,7 von 5), SA Company (2,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hover beansprucht?
Nein. Das Profil von Hover ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hover hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hover auf Bewertungen?
Hover: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hover negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.