Bewertung
1,5
Schlecht · von 5 Sternen
Fahrzeugzubehörgeschäfthotwire.com
Hotwire Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
325
65 in den letzten 12 Monaten
Fahrzeugzubehörgeschäft
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (325)
65 in 12 MonatenIhre Stimme
Erfahrung zu Hotwire schreiben
Tara Moskalyk
Verifizierte Bewertung
I booked a Hotwire Hot Rate hotel…
I booked a Hotwire Hot Rate hotel advertised as a 4-star property. I understood and accepted that I would not know the name of the hotel until after booking — that is the trade-off with a Hot Rate booking. What I did rely, however, was Hotwire’s representation that the hotel would be 4-star. After paying, the hotel was revealed as Sandman Suites Vancouver on Davie. Nothing against this hotel, it is lovely. However, this property is classified as a 3-star hotel by multiple major travel platforms. I contacted Hotwire immediately and explained that I wasn’t complaining because I didn’t like the hotel they selected. My concern was specifically that I purchased a mystery hotel advertised as 4-star and received a property that is widely classified elsewhere as 3-star. Hotwire’s only solution was to cancel and refund the booking. I explained that this wasn’t an adequate resolution because we needed accommodation for these dates and Vancouver hotel availability was already extremely limited and expensive. I asked them to simply honour what I believed I had purchased by moving us to another comparable 4-star property. They refused. I also escalated the matter and was ultimately told there was nothing further they would do. What disappoints me most is that the star rating is one of the very few pieces of information a customer is able to rely upon when purchasing an opaque Hot Rate hotel. If Hotwire’s definition of a 4-star hotel can differ substantially from how the same property is classified across other major travel sites, consumers should be aware of that before taking the risk of a mystery booking. I won’t use Hotwire again. The savings aren’t worth it when one of the primary characteristics you’re relying upon when making the purchase may not match your reasonable expectations of that category.
0
Tj Castles
Verifizierte Bewertung
Tried to book a hotel and rental car
Tried to book a hotel and rental car and I tried 3 separate times to use my card. Each time I was given an error that said “credit card limit has been reached. Please contact financial institution.” No big deal. I had the money so I asked a relative to use their card and I would pay them back. Their card was charged immediately and I got the confirmation email. Hotwire still charged my personal card (831 dollars!) that they said did not work. Never got a confirmation email, no receipt or anything. The customer service is outright accusing me of lying when I have the bank statements saying they charged me. Not to mention they are willfully dense, they kept repeating “we did not charge you twice on this transaction” and I say “we know, but there was another card that was attempted and those were denied” and they just say “but for this reservation we didn’t charge you twice” I KNOW! They are rude and condescending and completely unprofessional. So now I’m out 831 dollars and can’t pay my relative back. They keep insisting that the pending charge will fall off, when it has gone all the way through on my banks end. When told that they were either misunderstanding me or ignoring me and would just say “it will fall off. “ it won’t. Because it went through. I have money missing now and their garbage customer service is not interested in helping. Awful experience.
0
Mauricio Dager
Verifizierte Bewertung
Very disappointing customer service…
Very disappointing customer service from Hotwire. I contacted them because I needed to modify the car rental pickup location, and instead of trying to help find a reasonable solution, I was simply told that the location could not be changed. Travel plans change, and I understand that reservations have terms and restrictions, but I expected Hotwire to at least make an effort to assist or provide alternatives. Being told there is nothing they can do is frustrating, especially when you are relying on them while traveling. This experience has definitely made me reconsider using Hotwire for future reservations. Customer service should be about helping customers solve problems, not just repeating that something cannot be done.
0
Cherelle Killebrew
Verifizierte Bewertung
Shame on you Hotwire
I’ve tried so many times to try to give them a chance but every time they just always let me down. This was the last straw. I let them trick me into paying $200 on a shitty hotel in grovetown the only reason I chose Hotwire is because of the pictures of the choice hotels they had, that’s another thing I didn’t like about them, like why can’t I have a choice up front. But anyway I said all that to say this. The hotel choices was not available and after I paid the price they gave me a completely different place and they didn’t even tell me what type of bed selection was available. Shame on you Hotwire I’m completely disappointed and I more than likely would never use them again. LIARS 🤬🤬🤬🤬
0
Joe Iampen
Verifizierte Bewertung
Hot Wire takes extra from your bank…
Hot Wire takes extra from your bank… Booked a trip to Las Vegas and the cost was $970. When I checked my bank records, Hot Wire took out 3 transactions. One for the trip $970, an extra $270, and another $1.35 for some reason. When I called to get an explanation I was given the bounce around and left in constant hold until I got frustrated and hung up. Do not book through this site. They will steal from your account and give you little in the way of assistance.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Hotwire
Fahrzeugzubehörgeschäft-Ranking →Häufige Fragen zu Hotwire
Ist Hotwire seriös?
Hotwire erreicht aktuell 1,5 von 5 Sternen aus 325 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hotwire?
Kundinnen und Kunden bewerten Hotwire im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 325 Bewertungen. 65 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hotwire gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeugzubehörgeschäft sind Thansen (4,2 von 5), Turo (4,5 von 5), Skruvat (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hotwire beansprucht?
Nein. Das Profil von Hotwire ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hotwire hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hotwire auf Bewertungen?
Hotwire: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hotwire negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.