Bewertung
2,4
Mangelhaft · von 5 Sternen
Hotels Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
828
311 in den letzten 12 Monaten
Reisebüro
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (828)
311 in 12 MonatenIhre Stimme
Erfahrung zu Hotels schreiben
Iben
Verifizierte Bewertung
Det bliver desværre et farvel til…
Det bliver desværre et farvel til Hotels.com Efter 10-12 år som loyal kunde er det nu slut med Hotels.com som mit foretrukne sted at booke hoteller. Vi har gennem årene haft 10-20 hotelovernatninger årligt og har brugt Hotels.com til langt størstedelen af vores bookinger. Men det stopper nu. Årsagen er enkel: Jeres kundeservice er blevet så utilgængelig, at det reelt er umuligt at få hjælp. Man kan ikke længere komme i telefonisk kontakt med jer, og muligheden for at sende en mail er tilsyneladende også forsvundet. Når man forsøger at ringe, bliver man enten smidt af eller sendt rundt i systemet uden at komme i kontakt med et menneske. Samtidig er det umuligt at få en forklaring på, hvorfor vores tidligere hotelovernatninger ikke er blevet overført korrekt til loyalitetsprogrammet. Et program, som i øvrigt efterhånden er blevet så uigennemskueligt, at det er svært at forstå, hvad man som kunde faktisk optjener og får ud af det. Det er ganske enkelt ikke acceptabelt for en virksomhed, som lever af at håndtere kundernes hotelbookinger og loyalitet. Hotels.com: I kommer desværre til at fremstå mere og mere utroværdige. Når man som mangeårig og loyal kunde ikke kan få svar på simple spørgsmål eller komme i kontakt med jer, er det ikke mærkeligt, at man begynder at kigge andre steder hen. Tak for mange års samarbejde – men nu er det slut.
0
Mary Beth Murphy
Verifizierte Bewertung
What a nightmare company
What a nightmare company. I wanted to book a Doubletree hotel stay but mistakenly clicked on the wrong Doubletree hotel. I realized my mistake immediately and "chatted" to tell them to move the reservation to the correct Doubletree. Countless online chats, emails and phone calls (mostly with people I can't understand and wouldn't tell me their names and wouldn't let me escalate to a supervisor) and they will not do this. They will not make the change and I can't get my money back. I advise anyone who uses this website to use it only for information purposes but then go to the hotel directly to book. The hotel is telling me they have no control--only Hotels.com can fix this and they will not. I would think there were some protections for misclicks online that are discovered same day.
0
Torild
Verifizierte Bewertung
Helt utrolig at de er så arrogante
Helt utrolig at de er så arrogante. Vi best.3 rom, ett var usikkert og vi betalte avbestillingsgebyr. Nå når vi må avbest. 1 rom, får en ikke gjøre det. Må kansellere hele best. for så bestille på nytt. Når hotellet er fullbooket er jo dette overhode ikke greit. I mellomtiden kan en jo miste de 2 andre rommene, før en får best. på nytt. Idiotisk!!! Her må vi bet. ikke minst beholde rommene.
0
US traveler
Verifizierte Bewertung
travelguard services is a scam
Hotels.com is a good app to look for hotel prices. However, their "travel protection" service is a scam. I purchased the travel protection for a hotel stay and had to cancel for heath reasons. You need to submit lots of documents to file a claim. The claim goes into space and you wil never hear from their travelguard service. I tried to follow up on their website and the claim does not exist. I called their 800 number and they forced me to leave a message because of " high number of calls". Do not waste $ buying the protection plan!.
0
Thomas E
Verifizierte Bewertung
Hotels.com turned a birthday weekend into a $99.15 headache
Hotels.com turned a birthday weekend into a $99.15 headache What should have been a nice birthday weekend for my fiancée became stressful and expensive because Hotels.com could not resolve problems with its own website and OneKey Cash program. I first tried booking Birch Hill Suites Detroit in Warren, Michigan. I called Hotels.com because I was having trouble with the booking. I gave the representative the direct Hotels.com listing and the hotel’s location, but they still claimed they could not find it on their own website. I spent about an hour on the phone and got nowhere. Here is the listing they could not locate: Birchwood Hill hotel 30180 north civic center boulevard warren mi 48093 after this let down i proceeded to book a room at the ays Inn in Warren. The room was originally listed for about $40. My account showed $30 in OneKey Cash, which should have made the room about $10 before taxes and fees. However, Hotels.com would not let me use it. The first representative, Enoch, said there was nothing he could do. I had to repeatedly ask to speak with a supervisor. The supervisor was polite, but after more than two hours, she still could not explain why my $30 OneKey Cash could not be applied. While I was stuck on the phone for over 2.5 hours trying to get help, the room price increased. I ended up paying $99.15 for the room. When I called back the next morning, it took another 30 minutes just to find my account, and I was then told I had no OneKey Cash even though my profile clearly showed a $30 balance. Hotels.com needs to fix its customer service and rewards system. I expect the company to honor the $30 OneKey Cash and address the extra money I had to spend because its representatives could not resolve a problem on its end. I really hope this is not common business practices for hotels.com but it seems it is. Update where hotels.com sent me a link to was not areK back on the phone and after 23 minutes of asking for a supervisor I got one . since then I have waited 41 minutes the last ten of which with the supervisor literally saying nothing almont like she wants me to hang up
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 91 % der negativen Bewertungen.
Alternativen zu Hotels
Reisebüro-Ranking →Häufige Fragen zu Hotels
Ist Hotels seriös?
Hotels erreicht aktuell 2,4 von 5 Sternen aus 828 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (5400 Lyndon B Johnson Freeway, 75240 Dallas, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hotels?
Kundinnen und Kunden bewerten Hotels im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 828 Bewertungen. 311 davon stammen aus den letzten 12 Monaten.
Wo hat Hotels seinen Sitz?
Hotels hat seinen Sitz in 5400 Lyndon B Johnson Freeway, 75240 Dallas, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Hotels gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Hotels (1,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hotels beansprucht?
Nein. Das Profil von Hotels ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hotels hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hotels auf Bewertungen?
Hotels: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hotels negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.